Review Time
I wanted to provide an update on my last review. After posting it, I received an email from the company almost immediately. However, it didn’t inform me about my order’s status, just that if I deleted my review, I would get a refund. I told them that receiving my order was my priority, and I wouldn’t delete my review. I haven’t heard back from anyone since then. Do I trust them to deliver my order? NO.
I ordered a football shirt in July. I was told tracking would update in September, but it didn’t, so I reached out and was informed it would update in October. That didn’t happen either. I contacted them again on November 19th and received no reply. I’ve requested a refund but have had no response. Shocking service. Would not recommend.
Finally, after a wait since August, the shirt has been delivered. Was it worth the wait? YES. The shirt is of good quality, fits exactly as I wanted (X-Large), and is worth the price. If you’re willing to wait for a good replica, go for it. As for me? I think I’ll pass next time, but I look forward to wearing it at the next game.
Be very cautious with this company. The shirts may look great, IF YOU EVER RECEIVE THEM. Their customer service is terrible. You get an automated email saying they are busy (they always seem to be—why not hire more staff?) and will respond within five days. They don’t. I placed my order in August, and it’s now December with no sign of my shirts. The tracking links they provide don’t work. I’ve given up hope of receiving my order and have requested a full refund with no reply. I’ve accepted that I’ve lost my money; there’s not much more I can do about it now. A total scam.
Completely dreadful. I initially ordered three shirts, but only two arrived. I was promised the third would follow, but it never did. The two I received are really good, by the way. Based on their assurances about the missing shirt, I ordered two more in May. I removed my last review when they promised all would be well if I did so, but two deadlines have passed, and there are still no updates from the postal service.
Ordered a shirt on 28th May. Said it was dispatched 2nd June and that tracking would be available from 12th july waited a few days after and nothing said unknown kept checking for the next couple of weeks then contacted them and they said there delays at the Thailand post office they have me a new tracking date but the same tracking number so waited again kept checking still said unknown tracking number I have them the benefit of the doubt and kept waiting contacted them again in October to say ive still not received nothing and that im starting to believe the company is dodgy they said no we're definitely not dodgy and that's there's been awful delays they then sent me another tracking date of 27th October so after that date I've been checking and STILL saying tracking number unknown. So I contacted them and said that I believe this is a scam and im gonba contact my bank and heard nothing i sent another email saying that I want a full refund as ive been waiting 6 months and there constant excuses and that its definitely a scam and there stealing people's money and guess what not a single email back and the tracking still says unknown. DO NOT BUY FROM THIS COMPANY they will keep you hanging for months and months.*update* Still no shirt and another email received to say that they was away and they've just got back and they are looking into my issue. And now they're trying to get my review taken down. Everything I have wrote in this review is true and facts and I have all the emails and messages to prove it *UPDATE* After they see this review and couldn't get it taken down they emailed me to say if I delete this review they will refund me. There customer service is ridiculous and it's still constant excuses.
Awful, just awful. Avoid SM Retro like the plague! Bought a football shirt and had two significant issues. 1) it’s waaaay too small even though I ordered a size up. I can hardly get it over my head it’s so tiny. It’s like a childs size but it’s supposed to be XXL! 2) in the first wash (normal temperature) all the letters started falling off. I’ve sent them an email but have obviously heard nothing back and don’t suppose I ever will. Please save your money and do not buy from these scammers!
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