Review Time
At first I was a bit worried, I met the sales in the event in Dubai and once we confirmed to do business with them, they seems to have many long vacations that I was wondering if it would effect our timeline.
But I wasn’t. They have someone reachable when their main person in charge wasn’t there.
The system worked well with us, even it had some struggle transferring the settlement to Asia since it was there first time, but Marie, their accountant helped me a lot with the help of our Project Manager, Anna, who seems to be very helpful. Also, Nana from the payment division is very supportive and careful. I couldn’t thank you enough.
In conclusion, it’s trustable but since it’s regulation related, what against the law will be banned and they work in their policy and orders. I can see many customer who complain about their action against the company’s policies. If you do anything under their policies and regulations, there is no need to be worried.
I would rate 9/10 for Sg
At first I was a bit worried, I met the sales in the event in Dubai and once we confirmed to do business with them, they seems to have many long vacations that I was wondering if it would effect our timeline.But I wasn’t. They have someone reachable when their main person in charge wasn’t there.The system worked well with us, even it had some struggle transferring the settlement to Asia since it was there first time, but Marie, their accountant helped me a lot with the help of our Project Manager, Anna, who seems to be very helpful. Also, Nana from the payment division is very supportive and careful. I couldn’t thank you enough.In conclusion, it’s trustable but since it’s regulation related, what against the law will be banned and they work in their policy and orders. I can see many customer who complain about their action against the company’s policies. If you do anything under their policies and regulations, there is no need to be worried.I would rate 9/10 for Sg
We were reticent at first because the investment was above our budget but their backoffice is amongst the most complete there is. After few months of negotiation, we decided to risk and I must say, it paid off. This is our first year with them, and we managed to expand enough to cover what we spent and increase our profit. The lengthy content portfolio is also a big plus, only misses good lottery solutions.
This is a real review. We have worked with SoftGamings for over 5 years now: they have an amazing helpdesk and project managers. Very supportive team, in general, with reachable developers and heads of departments. So, while it is a big company, they do not suffer the problems of undefined responsibilities and endless bureaucracy (at least not yet). Our account manager is fun and responsive - that actually sums up our experience with all members of SGs. On the negative side, projects may take way too long. Also, the company is only planning to be data-driven and is currently not AI-friendly. But they are a reliable and supportive partner. We know that we made a good decision to partner with SoftGamings.
Partnering with SoftGamings has been one of the smartest decisions we've made in the iGaming space. Their all-in-one platform solution provides everything a modern casino operator needs — from a wide range of premium game providers to powerful bonus and loyalty systems, payment integrations, and regulatory tools.What impressed us most is the speed of deployment, the flexibility of their backend, and the dedicated support team that truly understands the challenges of high-risk verticals. Their team is proactive, technically sharp, and committed to long-term client success.SoftGamings isn't just a software provider — they’re a strategic partner that helps you launch, scale, and optimize your online casino business with confidence. If you're serious about entering or expanding in the online gaming market, SoftGamings should be at the top of your list.
If you’re considering SoftGamings for your online casino, think again.Our biggest issue with SoftGamings? They’ve frozen around $50,000 of our real money, funds that we deposited to fund our operations. And for what in return? Absolutely nothing. Instead, they’ve given us play money—virtual funds meant for streamers to create content with. This is outrageous! We’re talking about real money, and they’ve decided to hold it hostage for their own use while offering us nothing of value.This started when we began working with them under their WhiteLabel Package, which was riddled with delays and poor service. After months of frustration, we decided to upgrade to their Turnkey solution, we were hopeful that this would improve things, but the situation only worsened.The PSP integration, took over four months to complete. When it finally went live for just three weeks, the PSP was disabled without any reasonable explanation. On top of that, when we pre-scheduled everything for our Turnkey launch in January 2025, we found out their team was on a two-week vacation during the key period, delaying our entire launch by a month. We’ve now wasted an entire month of our license.What makes matters worse is that they are refusing to release the $50,000 of our real money that they’ve locked up. Their excuse? They claim they’ll hold it for five years because, according to them, they haven’t been able to get in touch with players. So instead of giving us back our funds, they’re simply keeping them for their own benefit. This is absolutely unacceptable!This company has shown zero professionalism or commitment to actually helping their clients. It’s been an absolute nightmare, and we’re stuck paying huge bills while waiting for them to fix their mistakes.If you’re a business owner looking to launch an online casino, do not work with SoftGamings. Their shady practices with our funds and total disregard for their clients’ time and money is enough to make us strongly warn others to steer clear. Unless they make this right, we will continue to warn others to avoid this company at all costs. Stay away from SoftGamings!
The worst company I have ever worked with. They didn’t deliver on most things they agreed on, but definitely continued to bill us for services we were not getting. They are “on holiday” so often with no communication. They are unresponsive even when they are not. They kept sending us invoices with threats to shut our project off if it was not paid. It seems like they just wanted to continue to bill us for nothing. We were mislead so many times about what was and was not allowed. They shut off our domain and ability to communicate with our clientele. They never refunded us for the $10k we spent on having a poker room built that they were never able to produce. I would not recommend anybody work with Soft Gamings. I would be happy to edit this review if we are refunded the $10k they owe us.*edit* I am referring to our website pangs.cc. Pangs Casino Club.
I am the CEO of Pangs casino club. We chose Soft Gaming to assist us through the building of our online casino segment of our company about 3 years ago. Which we very much regret today making that decision. Soft gaming has been nothing short of a major disaster for our company. The amount of pitfalls we’ve suffered due to absolute negligence on the part of multiple individuals in their company is staggering. After the build/licensing process was finally completed after lots of delays. We soft opened the casino in August of 2023. Soft gaming touts their company as a full service A-Z service provider in the online casino gaming space the following is a direct quote from their website:“We are SoftGamings and we know everything about building and growing successful online casino businesses. Our company culture reflects our core values: teamwork, diligence, and pushing the boundaries by bringing new solutions. By promoting these values, we help clients grow their businesses and stay competitive. We see our clients as partners — their success is our success, which is why we always look for new ways to improve our products and services. That way, we help our clients boost their revenue through more player deposits and traffic volume. Our range of products covers everything from Turnkey platforms and White Label platforms to Self-Service solutions and Bitcoin casino solutions, gaming licensing, banking options, and more. We always look for opportunities to improve, grow, and learn together with our clients and partners while building a community destined for success”There is nothing we’ve found to be true from the above statement whatsoever. Beginning with our soft open launch we received incorrect information from top people in the company Evgeny, Vlad and Katja just to name a few. The information put our license at risk with in the first 3 months we were open. Soft gaming left it almost 100% to us to fix the issues which they caused with their bad information. Since we’ve launched which is now 18 months later. There’s been a laundry list of deficiencies (way to much to even list in a review) that we’ve suffered from this company. We have lost so much money trying to just disconnect from them and operate our casino elsewhere under the wing of a different provider. I would absolutely recommend you stay far far away from this company.
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SoftGamings is an established and expert B2B casino platform provider and gaming aggregator with over 18 years of industry experience. To meet the evolving needs of its clients, SoftGamings develops proprietary and creative solutions including White Label, Turnkey, Self-Service, Bitcoin Platform solutions, Bonus System Standalone feature, Sportsbook, and Casino Games Integration. A diversified product portfolio with 250+ game providers and 10,000+ games offers customers access to a wide range of high-quality gaming content.See more
