Review Time
Do not purchase this vest. The second time I went to zip up the vest, the zipper pull literally fell apart in my hand. I called the company. Was told to send an email. They asked for pictures of the zipper pull, which I sent. Then they asked for pictures of the vest, which I sent. Their response was basically - it looks like this happened under normal circumstances and is usually not covered under their warranty, but they will offer me 10% refund for my troubles. No replacement vest for their poor quality product. What good is the vest if you can't zip it up??? Highly disappointing.
I thought I did a bunch of good research about heated vests and found a good product. I purchased a Solana heated vest, and battery pack for my wife"s Birthday. Unfortunately after charging the battery and heading out on a cold day for a walk. The vest did not work as advertised. The zipper was very difficult to use and close the vest, and the only part of the vest that warmed up was the neck. The vest is advertised with heating sections in the front, back and neck. Maybe I just received a lemon. I am trying to work with customer service to resolve this right now or I had an Epic fail for her B-day and Solana has great influences promoting their stuff, Lets see. If Solana steps up and makes this right I will update this review, lets see what happens to be continued.....12/1 I contacted customer service and after a little back and forth over shipping. Solana stepped up and did the right thing sending me a new vest on them. The customer service team was very responsive and did help. Maybe I truly received a lemon and the new one will be great. One critique, I wasted a lot of time resolving this and would have thought they would have offered me at least a discount. Being a small business owner myself I understand cost, but in my world protecting my reputation is more important to me than making a little or nothing on a product or service we provide when the issue was on my company.
The company sent me 3 small vest when I ordere 1 small and two mediums.I had to pay to return the two back. No free returns. I re ordered and I paid full price for the second small. The vest kept me warm but when the wind blows wih a wind chill, aOne better wear extra clothing. In cold and sunny day no wind the vest works great. Keeps the body warm'
I found that the battery pack lasted longer than the heated vest. One, the zipper was not standard. In order to operate the vest without breaking the usb part that goes into the battery pack that supplies the power that That makes the heat one eat had to be left-handed or ambidextrous to decorate and then turn it on suggestion that next time you make it you consider making it a standard that the Zippo is on the right side and the power bank is also on the right side too so that that way it is easier to close so I suggest that you make a batch standard and a batch left-hand left-hand or ambidextrous
The 2 vests for my daughter are nice but did not have any solana gear tags or instructions. She had to find the instructions on the website and print them. My vest has the tags. Make me wonder if she has legit solana gear. Then the charger pack. One arrived broken. Since this was a gift I had to get a return label.
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Welcome to Solana Gear, your premier destination for heated apparel and accessories designed to keep you warm and comfortable in every season. At Solana Gear, we specialize in high-quality heated vests, heated gloves, heated scarves, and even heated pillows, complemented by our range of thermal gloves. Our mission is to bring you warmth without compromising style or performance.
We pride ourselves on delivering exceptional customer experiences, ensuring that each product not only meets but exceeds your expectations. From the materials we choose to the craftsmanship we deliver, every piece in our collection is a testament to our commitment to quality and affordability. Our innovative designs and reasonable pricing empower you to enjoy outdoor activities to the fullest, regardless of the weather.
Experience the warmth from Solana Gear and discover a new level of comfort. Whether you’re embarking on an adventure or simply enjoying the great outdoors, let us be your trusted partner in warmth.See more
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