Review Time
I'm having the same issue as a previous poster, I have been waiting two weeks for confirmation of shipping and have had multiple queries ignored and when they did respond they misquoted the expected processing time, and when I told them this they responded and said there was a problem with my order so they have generated a new order number. Just got hold of someone on the support line after a 40 min wait on hold and they could not help me other than say your order is in the system and we are waiting on the warehouse to get back to us. Update 1 - Ok, so an update, unfortunately item still has not arrived. After being told that it was sent out however was lost before it left the warehouse, the latest update was the item was on backorder and now they have replenished stock, they could have mentioned that while I was ordering or in response to the numerous times I contacted them. I feel like this whole experience is a very frustrating unfunny comedy sketch. Update 2 - So now they have gone all quiet on me again. After saying they had stock and sending me a fulfillment email 4 days ago, it still does not show any tracking or delivery date and I was on hold for 1.5 hours today before I hung up, I also emailed them and logged a ticket and am yet to get a response. I am at the point where I am cancelling my order to get a refund yet they are unreachable to do so. I'm pretty sure based on reviews its a great product yet the customer service has been diabolical. Perhaps its a lucky dip and I have come up with a big zero?
Is this company a scam?I ordered my firepit 10 days ago and have no update on the status since. I've tried reaching out to them and "Pete" from their team just keeps on replying the same generic message that my order has been "escalated." Have also been calling them and no one has been answering the calls. Tried again this morning at 9am and have been on hold for the past 40 minutes! Tried the option of sending the text only to hear that "we've encountered an error, please stay on the line."Initially thought this was a reliable company as my friend got his order within 6 days. But from my experience, this company feels a bit dodgy. All I want to know is the reason why my order is taking long to process. Will be cancelling my order and hopefully will have no dramas getting a full refund.
Is this company a scam?I ordered my firepit 10 days ago and have no update on the status since. I've tried reaching out to them and "Pete" from their team just keeps on replying the same generic message that my order has been "escalated." Have also been calling them and no one has been answering the calls. Tried again this morning at 9am and have been on hold for the past 40 minutes! Tried the option of sending the text only to hear that "we've encountered an error, please stay on the line."Initially thought this was a reliable company as my friend got his order within 6 days. But from my experience, this company feels a bit dodgy. All I want to know is the reason why my order is taking long to process. Will be cancelling my order and hopefully will have no dramas getting a full refund.
Ordered through a supplier the U.K., arrived 2 days later.. I’ve just this evening had my first experience and my god does it throw out heat .. it’s fantastic.. I order the Yukon and it’s massive. Ordered a grill and hot plate .. and pardon the language.. it’s can’t swear but begins with an F and ends with a G fantastic ..
Ordered through a supplier the U.K., arrived 2 days later.. I’ve just this evening had my first experience and my god does it throw out heat .. it’s fantastic.. I order the Yukon and it’s massive. Ordered a grill and hot plate .. and pardon the language.. it’s can’t swear but begins with an F and ends with a G fantastic ..
Claim your business profile now and gain access to all features and respond to customer reviews.
Welcome to Solo Stove, where stainless steel craftsmanship meets the heart of your outdoor experiences. Our fire pits, camp stoves, pizza ovens, grills, and accessories are more than just durable; they're your companions for making memories. Ignite primal moments around a smokeless flame, relish that hot mountain coffee, savour handcrafted artisan pizza, and feel the pure joy in every bite of a s'more. We're a bridge to the natural world's stunning beauty, connecting us to shared humanity. Discover the goodness of life through good moments, fond memories, and our exceptional products.
Ignite your outdoor story, join the journey with us!See more
