Review Time
Returning back to the store for my overdue eye exam was seamless. Very thorough eye exam, great choice of new frames and also this time I opted to have a pair made up solely for computer screen viewing, as I use CAD software and spend numerous hours looking at a screen. These screen lenses are absolutely fantastic, as are the other too. Thanks for the recommendation and quality service
I’m extremely disappointed with my recent experience at Specsavers Cromwell Road (Kensington). A few months ago, I purchased an expensive pair of reading glasses from this branch — costing over £300. Yesterday, when I went to use them, the right arm of the frame suddenly came off for no clear reason. I had not dropped or mishandled them.Naturally, I visited the store today expecting a replacement or repair under warranty. To my shock, the manager refused, claiming that such damage is not covered. Instead of offering help, he began speculating that I must have bent them too hard — something I clearly explained was not the case.He even compared my situation to someone buying a pair of shoes and playing football in them — a comparison I found totally inappropriate. These are reading glasses for adults, not sports equipment, and certainly not priced like something disposable. I’ve had cheap £5 reading glasses last longer than this.He eventually offered a discount on a new frame, but I refused. Why should I spend more money on something that failed so quickly — and without support or fair service?I will not return to this store and do not recommend Specsavers based on this experience. A premium price should come with quality, responsibility, and respect — I saw none of that today.
Although the service offered was fantastic and no complaints there, I have to say your glasses offer and lens offer is beyond expensive! It was cheaper for me to purchase a frame from you than replace the lenses in my current pair!?! My original quote for 2 pairs of my own glasses to be altered was £230. I eventually only had one pair done via a new frame for £135. Still out of the ball park in a bad way on price. Come on Specsavers! Market leaders but charge the earth
I have always used Specsavers for my eye tests and glasses. I had to visit a different branch as I was away on holiday, and had forgotten my glasses. As my sight test was due I decided to visit the branch in Newton Abbott, Devon.As always I received wonderful service, friendly, professional and thorough.I had the complete eye test and the optician Mr L Watson, was very good, thank goodness I had visited as he found a problem with my eyes which needed attention. He referred me to an eye hospital and informed my GP practice. I could not have had better service and am grateful for his expertise. Thank you Specsavers.
Professional service and happy with the purchase of my new glasses. Interestingly I received by e mail reminders about my appointment and indeed this feedback process. I paid £373.53 for glasses and asked for an e email receipt. I was advised that this was not possible!!So its possible to e-mail me reminders and feedback requests but not to send me a useful receipt. Not good enough I am afraid.
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Specsavers Opticians provide professional eyecare, glasses and contact lenses throughout the UK, Ireland, Netherlands, Spain, Sweden, Norway, Finland, Australia, New Zealand and via the Louis Nielsen stores in Denmark.
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