Review Time
Eye test was thorough and eye problem. Identified, referral made and had an appointment two days later. The scans and further tests were very thorough and reassuring and given advice on eye health. I was not informed that I would not be able to drive after the second appointment, thankfully I thought to ask, I would not be able to drive home.Customer service on choosing new glasses was not of the usual standard and that’s the reason for deducting a star. The advisor started to help, wandered off with my chosen options and started helping someone else, he had mislaid the glasses when another advisor came to help me. When I returned to pick up my glasses there was great care and attention getting them to fit well even when one pair were difficult to adjust.
From start to finish I was most impressed with the friendly staff, receptionist, the lady doing the eye health check, the guy who did the actual test, another guy who measured up for specs giving various options on cost. This was important as I am a pensioner and have limited funds available. Overall a very successful appointment. I will certainly use Specsavers at the Castle Lane (Sainsbury’s Branch) for future eye care.
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Specsavers Opticians provide professional eyecare, glasses and contact lenses throughout the UK, Ireland, Netherlands, Spain, Sweden, Norway, Finland, Australia, New Zealand and via the Louis Nielsen stores in Denmark.
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