specsavers.com

4.5
4.5 Based on 1.7K reviews

Specsavers Opticians provide professional eyecare, glasses and contact lenses throughout the UK, Ireland, Netherlands, Spain, Sweden, Norway, Finland, Australia, New Zealand and via the Louis Nielsen stores in Denmark....

Unclaimed Profile
Business profile not claimed
This business hasn’t yet claimed their profile on our platform and may be unaware it's listed. As a result, their rating might not fully reflect their customer service or responsiveness.

Average Rating

4.5

/
5

1.7K Reviews

5 Star
79%
4 Star
7%
3 Star
4%
2 Star
3%
1 Star
7%

Filtered Reviews

Filter Reviews

Review Time

Leonard K.
Terrible customer service

Terrible customer service. Lack of politeness. 1 hour waiting to be seen. I hated the whole experience.

1
Date of experience: Jun 02, 2025
Denzel Wilson
Don’t go to this Boston for ear wax removal!

Booked in for ear wax removal at the Boston Branch having been to there Skegness branch and Peterborough branch for this procedure previously. The difference was night and day. I was greeted and didn’t wait long for my appointment. I was asked lot of questions and medical history which was expected but person stated they had bad allergies and was constantly coughing and drinking water. In my past experiences they have a camera and monitor so you can see what’s happening as the procedure progresses. NOT in this branch, it was all done by feel and what she could see with naked eye, I had a ‘funnel’ type device fitted in my ear and then she used her suction wand. I have never experienced pain or discomfort in all my previous visits to both specsavers and other clinics that do this procedure but I can honestly say that I have never experienced pain like it before. I ended up coughing, feeling nauseous and my eyes were streaming as she dug around obviously without sight of what was happening as she needed to stop several times to look into my ears with an otoscope then continued with suction.I will certainly not be using this branch for any further treatments or visits as I had hearing test booked but now cancelled.

1
Date of experience: Jun 02, 2025
Jackson Wright
Everybody at spec savers are helpful…

Everybody at spec savers are helpful and doing their best. The opticians will always give you time.They are ready to discus and answer whatever question that you may ask . so I recommend whoever wants to get her or his eyes tested they can visit.

5
Date of experience: Jun 02, 2025
Reyax45
Don't understand why you dont offer Klarna for your customers

Can't fault the optician or the guy who went through glasses with me, but what I cant understand for something that is really important and people cannot go without them, why as a company you dont use Klarna as a service. 540 quid i got quoted for varifocals, thinned down lenses in 2 pairs with one having transitions in them. That's not cheap but I could afford to pay in 3 payments. You have just lost a customer and I bet I'm not the only one

3
Date of experience: Jun 02, 2025
MC47
Staff were very helpful

Staff were very helpful, friendly and polite. They had a very difficult customer to cope with when I arrived but they handled the situation extremely well. All parts of the eye testing were done very efficiently and I was informed of the process at every step.

5
Date of experience: Jun 02, 2025
Lyndsay B.
First class service

Felt the test was very thorough and everything was extremely well explained, including the scan of my eyes. Lots of time taken, didn’t feel rushed at all either by optometrist, Blair or the dispenser, Jill, who advised and helped me choose frames.

5
Date of experience: Jun 02, 2025
Chandler Ross
I know it was busy on the day I went…

I know it was busy on the day I went for my eye test but apart from waiting an hour from having the first steps of the eye test, when I was seen by the optician, who apologised for the wait, I felt I was being rushed when being checked for my actual eyesight/lens vision.Not impressed.

3
Date of experience: Jun 02, 2025
Kian Turner
Professional approach

Professional approach. Well trained opticians. Respect for customers and friendly.

5
Date of experience: Jun 01, 2025
Sienna Rogers
very friendly Staff

very friendly Staff, a joy to be there

5
Date of experience: Jun 01, 2025
Melvyn Lewis
Specsavers Morningside, Great

Specsavers Morningside, great service, very thorough eye examination, all the latest technology, Pleasant, friendly staff, and good prices

5
Date of experience: Jun 01, 2025

Is this your business?

Claim your business profile now and gain access to all features and respond to customer reviews.

Business Details

  • Specsavers Opticians provide professional eyecare, glasses and contact lenses throughout the UK, Ireland, Netherlands, Spain, Sweden, Norway, Finland, Australia, New Zealand and via the Louis Nielsen stores in Denmark.

  • language https://www.specsavers.com

We use cookies to personalize your experience. By continuing to visit this website you agree to our use of cookies

More