specsavers.com

4.5
4.5 Based on 1.7K reviews

Specsavers Opticians provide professional eyecare, glasses and contact lenses throughout the UK, Ireland, Netherlands, Spain, Sweden, Norway, Finland, Australia, New Zealand and via the Louis Nielsen stores in Denmark....

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Average Rating

4.5

/
5

1.7K Reviews

5 Star
79%
4 Star
7%
3 Star
4%
2 Star
3%
1 Star
7%

Filtered Reviews

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Review Time

John
Great service.

Easy to make appointment on line with local branch. Great staff very friendly and professional. Great choice of frames and styles.

5
Date of experience: Nov 13, 2025
ROSEMARY STOCK
Appointment for new glasses

I had to wait to be seen by one of the staff,so much so it was the greeter man who had to alert staff I was still waiting . The lady I saw was in disagreement about my need for virefocals, so I had to make another appointment to get my reading glasses altered.

3
Date of experience: Nov 13, 2025
L.wilson
Eye test

Very helpful and friendly staff which were happy to help and guide with choice of glasses.

5
Date of experience: Nov 13, 2025
Carol
Staff very friendly and knowledgeable

Staff very friendly and knowledgeable

5
Date of experience: Nov 13, 2025
Iain Hardy
Always great service

Always great service, opticians that explain everything, staff that are always great to talk to.

5
Date of experience: Nov 13, 2025
Morag Duff
Amanda

Amanda, Tommy, Bekah, and Stella all made me feel comfortable and were aware of my mobility issues. Nothing was too much trouble for them, despite me arriving very early to pick up my new spectacles.

5
Date of experience: Nov 13, 2025
Sandra
Everything

Everything. Mistake made last year. Copied this year. Still haven’t got my glasses. I will be changing next year No confidence in Specsavers.

1
Date of experience: Nov 13, 2025
Brenda Horner
First Class Treatment At Specsavers

I found my experience at Specsavers was really good from start to finish,one very happy customer.

5
Date of experience: Nov 13, 2025
Dear Mr Butterworth
Poor customer service/broken commitment

At the end of the eye test in Newton Abbot Devon the optician un provoked, offered a further discount on any glasses I purchased. He wrote this discount on the sheet he handed to the lady who assisted me in selection. I selected the glasses, had the fitting, and paid for my glasses but the following day realised the 10% he offered had not been deducted from my payment. I returned to the shop and the very POOR customer service girl flatly refused to honour the DISCOUNT, all done in a Kurt blunt way. I referred her to the sheet that the optician has written the discount on, and also said that the brilliant Ukrainian assistant that fitted my glasses would remember the discount written on the sheet, she said these sheets were destroyed and all in a un sympathetic cold and poor customer service manner, just said "he should not of done that, we can't do that". For me the discount is no longer the issue it's the principal, along with dreadful manner presented by the assistant I spoke to when I returned on that day.

3
Date of experience: Nov 13, 2025
bushra
Staff was so helpful and polite.

Staff was so helpful and polite.

5
Date of experience: Nov 13, 2025

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Business Details

  • Specsavers Opticians provide professional eyecare, glasses and contact lenses throughout the UK, Ireland, Netherlands, Spain, Sweden, Norway, Finland, Australia, New Zealand and via the Louis Nielsen stores in Denmark.

  • language https://www.specsavers.com

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