specsavers.com

4.5
4.5 Based on 1.7K reviews

Specsavers Opticians provide professional eyecare, glasses and contact lenses throughout the UK, Ireland, Netherlands, Spain, Sweden, Norway, Finland, Australia, New Zealand and via the Louis Nielsen stores in Denmark....

Unclaimed Profile
Business profile not claimed
This business hasn’t yet claimed their profile on our platform and may be unaware it's listed. As a result, their rating might not fully reflect their customer service or responsiveness.

Average Rating

4.5

/
5

1.7K Reviews

5 Star
79%
4 Star
7%
3 Star
4%
2 Star
3%
1 Star
7%

Filtered Reviews

Filter Reviews

Review Time

Nikki Pierre
Very friendly service

The staff are so helpful at the eldon Square location!I only popped in for my annual check up and discovered my vision had changed.After a long debate and an exceptionally patient staff member, we narrowed my choice down to 2 pairs of designer glasses with no pressure what so ever.I also got an offer of BOGOF which was lovely as my prescription is quite expensive and allows me to have 2 completely different styles.

5
Date of experience: Nov 14, 2025
COLIN DARK
I c u Jimmy

Good all round service from all the staff Good selection of glasses on view highly recommended

5
Date of experience: Nov 14, 2025
Ashley
Very helpful staff

Very helpful staff, very little waiting around

5
Date of experience: Nov 14, 2025
Martin Lakey
Mistakes & Lack of Customer Service

Eye test was fine, but then somehow mixed my profile with my wife's, so put her glasses prescription in my new glasses. It's not given any explanation or timeframe when this would be resolved when I asked to speak to a manager was told to complain online. Had to take time off work to attend the appointment but nobody cared. Filled out online complaint form was told would get a response in 24 hours after five days completed another complaint form still no response. I had to go onto the live web chat to get anybody to listen eventually received a phone call from the store manager apologising and offered a 20% Refund. Overall a particularly poor experience.

1
Date of experience: Nov 14, 2025
Jan Matthews
Long long wait for glasses then they…were wrong.

Long long wait for glasses then they had the wrong prescription so the first tester was poor. Had another eye test and different prescription. Even longer wait for the next ones. Never once was I called to inform me glasses were ready. Very shoddy. Took 2.5 months from first eye test to finally getting all the glasses.

2
Date of experience: Nov 14, 2025
Michael Priestley
Friendly human staff

I was seen almost as soon as I got in the shop . Everything was explained to me. Ross was professional but also human. When I went to pick up my new glasses Caitlin was friendly and helpful I asked if she could tighten up one of the arms of my other glasses and she did

5
Date of experience: Nov 14, 2025
adeyimika
warm & efficient service

the service i received was warm, efficient and professional . i went in to get a new pair of frames for my new prescription- i got a nice pair and the staff was very friendly. i was done in just over 15 mins i’d say. thank you

4
Date of experience: Nov 14, 2025
Karin
Excellent service

Excellent service. Polite and friendly. Saw Hannah first for my glasses. I came to pick up my glasses and saw Kirstie.Amazing service, would definitely recommend.

5
Date of experience: Nov 13, 2025
John
Great service.

Easy to make appointment on line with local branch. Great staff very friendly and professional. Great choice of frames and styles.

5
Date of experience: Nov 13, 2025
L.wilson
Eye test

Very helpful and friendly staff which were happy to help and guide with choice of glasses.

5
Date of experience: Nov 13, 2025

Is this your business?

Claim your business profile now and gain access to all features and respond to customer reviews.

Business Details

  • Specsavers Opticians provide professional eyecare, glasses and contact lenses throughout the UK, Ireland, Netherlands, Spain, Sweden, Norway, Finland, Australia, New Zealand and via the Louis Nielsen stores in Denmark.

  • language https://www.specsavers.com

We use cookies to personalize your experience. By continuing to visit this website you agree to our use of cookies

More