Review Time
The staff are so helpful at the eldon Square location!I only popped in for my annual check up and discovered my vision had changed.After a long debate and an exceptionally patient staff member, we narrowed my choice down to 2 pairs of designer glasses with no pressure what so ever.I also got an offer of BOGOF which was lovely as my prescription is quite expensive and allows me to have 2 completely different styles.
Eye test was fine, but then somehow mixed my profile with my wife's, so put her glasses prescription in my new glasses. It's not given any explanation or timeframe when this would be resolved when I asked to speak to a manager was told to complain online. Had to take time off work to attend the appointment but nobody cared. Filled out online complaint form was told would get a response in 24 hours after five days completed another complaint form still no response. I had to go onto the live web chat to get anybody to listen eventually received a phone call from the store manager apologising and offered a 20% Refund. Overall a particularly poor experience.
Long long wait for glasses then they had the wrong prescription so the first tester was poor. Had another eye test and different prescription. Even longer wait for the next ones. Never once was I called to inform me glasses were ready. Very shoddy. Took 2.5 months from first eye test to finally getting all the glasses.
I was seen almost as soon as I got in the shop . Everything was explained to me. Ross was professional but also human. When I went to pick up my new glasses Caitlin was friendly and helpful I asked if she could tighten up one of the arms of my other glasses and she did
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Specsavers Opticians provide professional eyecare, glasses and contact lenses throughout the UK, Ireland, Netherlands, Spain, Sweden, Norway, Finland, Australia, New Zealand and via the Louis Nielsen stores in Denmark.
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