specsavers.com

4.5
4.5 Based on 1.7K reviews

Specsavers Opticians provide professional eyecare, glasses and contact lenses throughout the UK, Ireland, Netherlands, Spain, Sweden, Norway, Finland, Australia, New Zealand and via the Louis Nielsen stores in Denmark....

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Average Rating

4.5

/
5

1.7K Reviews

5 Star
79%
4 Star
7%
3 Star
4%
2 Star
3%
1 Star
7%

Filtered Reviews

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Review Time

Maggie
The shop had a calm atmosphere.

The shop had a calm atmosphere.Close to parking facilities.Everyone I dealt with were very pleasant, professional , treated me as an individual and as if I mattered. I have recommended to friends and Family.

5
Date of experience: Oct 10, 2025
R Roxburgh
Staff professional and friendly I…

Staff professional and friendly I felt well cared for and safe with such an important procedure

5
Date of experience: Oct 10, 2025
Patricia Mulholland
Specsavers

The optician who tested my eyes was lovely and explained everything to me but the other staff in the store were less than average. Firstly a very young man took me to a machine that blew air into my eyes and I felt he was very inexperienced when I asked the purpose of this test then after my eye examination I felt very pressured by another man when choosing my glasses as he asked me what I worked at and what colour was my uniform then proceeded to lift only black and blue frames for me to try! Just for clarity I chose 1 pair of multicoloured frames and 1 pair of bright purple frames 😀 He also stated the optician recommended 2 pairs of glasses and when I tried to correct this and stated I did not need distance glasses I only needed reading he tried to tell me I was wrong despite the optician telling me in my examination my sight is fine for distance and well within the legal end for driving. I don’t think he liked the fact I corrected him but I was right and he was wrong. So for clarity I availed of the 2for1 offer and got myself 2 pairs of reading glasses only. I opted for the anti glare coating (another £50) as I have a lot of screen time in my work. Both pairs including extras amounted to £170, not a bad price and that’s why I’ve gave 3 stars today!

3
Date of experience: Oct 10, 2025
Prescription was corrected immediately…

Prescription was corrected immediately a problem showed up.Offered a retest there and then, new lenses arrived and fitted within a week.Many thanks to Alan at Newton abbot store.

5
Date of experience: Oct 10, 2025
Angela
Very helpful and welcoming

Very helpful and welcoming

5
Date of experience: Oct 10, 2025
maria
Understaff

They are so understaff that I left my glasses behind while I was trialling contact lenses and nobody can go there to fetch them.

1
Date of experience: Oct 10, 2025
Seedlings
Absence of a customer-centred approach

Your customer care could do with a re-visit and there is definitely a need for a more customer-centred approach and understanding what it entails applied into practice and service delivery.

3
Date of experience: Oct 10, 2025
Christine Hunter
There is too much form filling before…

There is too much form filling before you go to visit the optician. If you book online there is a health background form to complete and I particularly hate the "Patient Bridge" form that comes via email on my mobile. You have to do it on your mobile so you can sign it. As I am getting older I find that the opticians go much to fast for me when asking if its number one or number two. Other than that I was fine and I'm sure I have the right prescription for my eyes.

4
Date of experience: Oct 10, 2025
william eason
Highly recommended

Every step of the process from making my appointment to collecting my two pairs of glasses (reading/anti glare distance)gets a 10/10 across the board,I would highly recommended the use of spec savers,

5
Date of experience: Oct 10, 2025
Mrs Barr
Great service.

5
Date of experience: Oct 10, 2025

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Business Details

  • Specsavers Opticians provide professional eyecare, glasses and contact lenses throughout the UK, Ireland, Netherlands, Spain, Sweden, Norway, Finland, Australia, New Zealand and via the Louis Nielsen stores in Denmark.

  • language https://www.specsavers.com

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