Review Time
I have a complex prescription due to a torn and detached retina 14 years ago, needing a lens inside my left eye. So my good eye is -9d and bad (with the internal lens is about -2d.I've gone to specsavers for over 20 years and now I need thinning on one lens and transition sunglasses and anti glare in both. I get 2 pairs each time. Got these in January 24 and very pleased with quality, service and price. In September 24 I noticed wavy lines across both lenses, affecting the vision in my good eye, this was not scratching. I looked at my spare pair (never worn) and they were perfect. Went back to specsavers and a staff member asked me if I had been painting, answered yes, but only weathershield (water based). The staff member then worked out the cost of replacing the 1 lens for my good eye, which was calculated at approx 250 euros. Went home and thought about it, went back next week and saw a manager and was firmer about the situation. He said they would need to inspect the glasses. I was going away for a few weeks so we agreed I would wear my spare pair whilst away and keep the faulty pair handy as a backup. Came back in November and the same horizontal wavy lines has appeared on my other pair.So all the lenses were faulty. They have agreed to replace my good eye lens in both pairs for free, and I am now happy.Be firm and fair if you think something is wrong. The service I got from the manager was first class.
Both my husband and myself had check ups today for eye health we both had Peter from Killorglin.. didn’t get the names of the other girls we met but all were fantastic.. it is the first time we met Peter.. so knowledgeable about my lenses and the surgeon that performed it.. my husband who has different issues also found him amazing.. no pressure to change glasses but totally focussed on our needs .. 6 stars if possible
Frame broke and got a new frame. Less than 7 weeks later lost a lense out of the new frame. Was told didn't qualify for PRSI free eye test till next year even though the lense fell out of a brand new frame. Said if had lense they could put it in. Hung up. Not happy.
Paid 300 euro for 'Super Readers' which are awful. I need glasses to read close up, but have glasses that enable me to keep my glasses on while working on a PC, when there is no difference with them on or off other than reading close up I need to look directly down, which is cumbersome. Also, ordered a 2nd pair just for reading 6 weeks ago, but have still not got them. Tried calling and leaving messages, but they don't get back. Absolute con.
despite been clear about not needing all the ,extras they tried to sell me they still tried charge me when i went to pay ....actualy double checked with person who served me as though i was lying ....definitely last pair of glasses i will get from them ..... beware and be clear if you are there
Payed a visit to dundrum branch €400 payed for glasses I don't need was told it was my fault for not knowing what I wanted.. after 3 separate visits. Putting the blame on a customer for a badly performed eye test and service... HONESTLY specsavers service -5 ⭐ helpful -5 ⭐ bare face scamming + 5 ⭐ .. they will scam u ..
Unfortunately I went to specsavers. Had been once and had mild reading glasses. Returned for a checkup. First they tried to sell me hearing aids even though I have excellent hearing. Then although I explained to the optician that I only had reading glasses and I rarely needed them except if the text is tiny or I am very tired, they first tried to sell be bifocal glasses. I reiterated that I didn't need them as I only used glasses infrequently. Then they tried to tell me I could use them at the dinner table to see in the distance? I explained that this was improbable as There is no text on food and I don't wear my reading glasses at the table. Then he told me I could get glasses that had focus over various distances for when i'm at the computer. I again explained that I never use them in work at all. Then he said my prescription had changed and I needed new glasses. The sales person then asked me to buy new glasses. I explained that I already had excellent frames barely used and asked could I not use them and just buy replacement lenses-she looked totally disgusted and devastated. By the time I got my glasses I lost all confidence in the place. Their only interest was in selling me products not in my eye-care. I felt they sold me lenses that were way too strong and I think I didn't need new glasses at all as I was fine with the two pairs I already had. I was so discouraged I actually paid another optician two days lated to check my eyes and they said the specsavers prescription was too strong for my eves. Do yourself a favour and avoid this place at all cost this place.
I attended Specsavers in Mahon point cork , I was to receive a survey which I didn’t receive so here I am not forgetting that the staff were impeccable, in particular Michael who was a credit to your company professional inside and out. An impeccable representative to Specsavers. All staff were at this level of no time wasting . A well oiled machinery
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