Review Time
Was in the Bray branch with my elderly mother as she was thinking of choosing some near glasses, watched as a worker blatantly bullied and shamed a young girl very loudly in front of the entire shop. The girl was trying to book a medical card appointment when the worker did their usual upselling of ‘you should get this scan’ but instead she said ‘you have to get this extra scan’ the girl paused and said that the physical exam will be sufficient, the worker instead of stopping here like a decent person says very loudly ‘it’s only €25’, the girl quietly says she can’t afford it right now and the worker to my shock and the woman next to me even louder says ‘why can’t you afford it, it’s only €25’?!? The girl to be fair to her held to her guns and said no I don’t want it I’m not getting it to which the worker again says ‘you can afford €25, everyone can afford it, it’s only €25’?! Like firstly it’s absolutely not the business of specsavers workers whether someone can afford €25 and secondly the gall to act this way in your place of work very loudly in front of customers?! Even my mum heard and she’s nearly deaf. I was so appalled I took my mother and left to give our custom elsewhere. What a disgrace
Edit to reply to Specsavers below, I do not have any social media, the fact that you do your customer service via that rather than email is astonishing
Was in the Bray branch with my elderly mother as she was thinking of choosing some near glasses, watched as a worker blatantly bullied and shamed a young girl very loudly in front of the entire shop. The girl was trying to book a medical card appointment when the worker did their usual upselling of ‘you should get this scan’ but instead she said ‘you have to get this extra scan’ the girl paused and said that the physical exam will be sufficient, the worker instead of stopping here like a decent person says very loudly ‘it’s only €25’, the girl quietly says she can’t afford it right now and the worker to my shock and the woman next to me even louder says ‘why can’t you afford it, it’s only €25’?!? The girl to be fair to her held to her guns and said no I don’t want it I’m not getting it to which the worker again says ‘you can afford €25, everyone can afford it, it’s only €25’?! Like firstly it’s absolutely not the business of specsavers workers whether someone can afford €25 and secondly the gall to act this way in your place of work very loudly in front of customers?! Even my mum heard and she’s nearly deaf. I was so appalled I took my mother and left to give our custom elsewhere. What a disgrace Edit to reply to Specsavers below, I do not have any social media, the fact that you do your customer service via that rather than email is astonishing
Been in cork city branch recently , staff are great and very helpful for the very few that they have left and despite the language barrier at least I thought it was a barrier until someone else explained the new system to me it was just as confusing and dreadful , it's all hidden charges and fees now (no you are not getting your free eye test you still have to pay for it ) and a medical card is useless you'll still end up paying a fortune compared to how it used to be, I get a business needs to make money but it's absolutely terrible what Specsavers have done , what cost only 130 euro for my last visit and prescription glasses the same ones and set up are now over 250 euro , the quality of glasses has gone so downhill it's like temu for glasses , everything is cheap plastic frames like you could buy in a discount shop with a selection of about 4 or 5 metal frames to which only 1 fit (the same as current glasses) now the selection they feel like kids glasses and all plastic ones which does not last , there's no room for wear and tear and they're broken within a few days or weeks as I've had them in the past , glasses don't even have nose pieces anymore they're just bridged which means they're either falling off your face and breaking off the floor or fogging up if you are too warm , you're better off going to an independent or local optician getting better quality glasses at lower prices, Specsavers has taken a deep dive as it does not offer you affordable quality anymore
I had an eye test on monday 2nd march,they welcomed me and everything was done with precision and the optician val was very nice,all the staff are very pleasant,they engaged with their customers as i saw it ,thomas helped me with my glasses and what frames suited me ,and i have to say a well run shop ,no delays,and im getting my glasses next week,they said theyd would message me ,overall very welcoming and will be back again in a few years,well done specsavers bray
I had my regular eye exam appointment on March 1, 2026 in Liffey Valley shop, and I received my two pairs of glasses on March 7, 2026. Excellent doctors, excellent support staff. Well-mannered and very kind assistants. I would like to especially mention Robina and Ashraf. Very positive and helpful guys.
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