specsavers.ie

2.2
2.2 Based on 200 reviews

Browse glasses and contact lenses online at Specsavers. Find your local store and request an appointment online...

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Average Rating

2.2

/
5

200 Reviews

5 Star
24%
4 Star
1%
3 Star
4%
2 Star
8%
1 Star
62%

Filtered Reviews

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Review Time

Gibfoot
No lenses or refund 2 months on from ordering them

My daughter paid for contact lenses almost 2 months ago in Ennis store. She was told they would be there the following week. No lenses no refund, fobbed off everytime we call into shop, no phone call no email back. Manager always in a meeting.. bloody joke..still no refund or lenses.disgraceful

1
Date of experience: Jul 10, 2024
Rosie Patterson
I left a truthful review of my…

I left a truthful review of my experience at the Nottingham branch of specsavers.I was contacted by a representative who discussed my concerns and after a short conversation I am now convinced that my concerns will be resolved. I now will look forward to my next visit with confidence.

5
Date of experience: Jul 08, 2024
Eyre Square

Would not recommend Eyre Square at all… Had an appointment for 11:30 for contact lenses. 1 o’clock and I still hadn’t been seen. Others were coming in after me and leaving before me. Eventually I got up and left and booked my appointment in another opticians.

1
Date of experience: Jul 06, 2024
Mallory Brown
I am 69 years old and have the…

I am 69 years old and have the beginning of cataract! I had an eye test in April 24 and was given a new prescription. I have once again been suffering with headaches and straining my eye! Today I went for a follow up appointment and was told nothing had changed and was charged £20!Specsavers in Dalston, London 👎🏻👎🏻👎🏻👎🏻

1
Date of experience: Jul 05, 2024
Jodie Smith
Waste of money, poor customer service

My glasses cost a lot of money as they are varifocal and are thinned down. The coating they put on only lasts 1.5- 2 years. I'm told I have to buy completely new glasses every two years, at a cost of nearly 300 euro. Every pair of glasses I have gotten in the last 5 years the coating has worn away resulting in blurred vision and headaches. I expect things to last longer at that price. Very disappointing. Staff were very unhelpful.

1
Date of experience: Jul 04, 2024
JC78
price increases

I needed a reglaze and was charged 60 euro. The last reglaze was 45 euro 9 months ago an increase of 33% frames I had looked at went from 140 to 160 euro sometime on that period also. Thinning of the lenses was 120 euro (why not make them thin in the first place!). The optician said 'everything is getting more expensive in the world'. They are called ' SpecSAVERS' It's time for a name change! I can't print suggestions here.

2
Date of experience: Jul 02, 2024
Gabe Taylor
Very upsetting experience at Ennis Specsvers

Very upsetting experience at Sprecsavers in Ennis. After finally waiting six weeks for a free eye test approval by my medical card, I was unwittingly given another test which I thought was part of the standard eye test. I didn't ask for it, I wasn't told it was optional or told that it wasn't covered by my medical card. I was very surprised when I was told I had to pay at the end. I wanted to refuse but I was made to feel so embarrassed that I paid. I have social anxiety so it's hard to stand up for myself. I am hoping they will reimburse me. I wonder how many others have had this experience?

1
Date of experience: Jul 01, 2024
choche253539
A very good experience.

I was very happy with my recent experience at Specsavers Ennis. The Optician Riga explained the issues with my eyes clearly and in detail and her colleague Ramshid was friendly and most helpful to me in my choice of glasses & the different options. I was messaged in 10 days that my glasses were ready, as promised.

5
Date of experience: Jun 28, 2024
Zoe Anderson
Service & contact one of the worst

Service & contact one of the worst. Complaint raised & due to hear a response within 48 hours. Had to follow-up a week later. Unprofessional & insincere response eventually received. I should have read reviews before going to specsavers.

1
Date of experience: May 23, 2024
Rebecca
Will never go to Specsavers again.

Will never go to Specsavers again.Wrote to the store months ago about their customer service and never received a message back. Then wrote to them again last week asking for some form or acknowledgement and still nothing back!I have been going to them for more then 20 years and cannot believe how they won't even acknowledgement an email.

1
Date of experience: May 09, 2024

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  • Browse glasses and contact lenses online at Specsavers. Find your local store and request an appointment online

  • language https://www.specsavers.ie

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