Review Time
I have been a customer of Specsavers for nearly 20 years at this point. There were some hiccups along the way and I was not happy about unclear pricing and hidden extras, but I kept using them for convenience rather than the level of service. Each time I bought glasses, one pair was specifically made for work. My employer would partially refund the cost of these, which required the optometrist to fill out the form to confirm the prescription and confirm they were needed for using a VDU. On this occasion, I forgot to take the form with me to the appointment, but was told I could bring it with me when collecting the glasses. I did just the thing, but was told there was no optician available to fill it out and I would have to come back the following day. That’s fine. When I was setting the bill for my trial contact lenses, I was casually informed that I would have to pay €40 extra to have the form filled for my employer (I’m a civil servant). I asked why, as I never had to pay for it before, and was told it was for the optician to “put their name on it”. Well I’ll tell you what, Specsavers. You can keep the form. You’ve just lost not one, but three customers - we will use somebody else’s services from now on.
predatiey pricing practices. extra charges slipped in. not transparent about extras. flim-flaming people with jargon. also the focal length of the close work glasses wasn't suitable for either reading or computer work and the frames didn't fit my head and kept falling off. also no glasses on display in the shop within the HSA price range so worthless. and a waste of time. avoid at all.costs
Went to specsavers on cruises street this morning for standard prsi eye test. Was told it would be 25 euro extra. When I questioned why it wasnt fully covered on my prsi turns out they had added in specific scans and not informed me and I had not agreed to this. Money mad watch out
Three words specsavers. Money making racket! I had old frames, I asked if new lenses could be put into old frames (which are in perfect condition) answer I got was oh no the lab is gone now so you'll have to buy new glasses! So I have perfectly good frames which of no use now. I have two issues with this 1. Sustainability issue and 2. Bad value for customers. Optometrist was very good but won't be going back to specsavers, always end up spending a fortune.
At Eyre Sq Galway Specsavers, I needed a new prescription and had 2 options to choose from. The optometrist was excellent (5 stars) and explained the pros & cons of each clearly and simply. Then I spoke to another staff member whose role was to guide me through my options to help me choose. This didn’t go so well (0 stars).I felt that she was trotting out a spiel and not actually listening to what I needed. Although I kept saying that I was getting more confused, she made no effort to simplify matters.Many opticians’ customers are going to be older people, many are going to have anxiety or cognitive issues, and many will not have English as their first language. I consider myself an average customer but I left Specsavers with my head spinning.This ‘professional’ also had a trainee with her, observing our interaction. It was certainly good training in how NOT to communicate effectively!This rating is not fair for the other staff I met, who were all great. So, my apologies to them.I haven’t as yet returned there to order my glasses.
Zero aftercare service on glasses purchased one year ago. Was told I have to buy a new pair. Second pair I was told they couldn't replace the lenses I car the frame broke. Absolute joke. Previously bought another pair that had a screw stuck in the arm they said they couldn't fix it. I brought them into vision express in Limerick and they sent them off blasted out the screw and Walla fixed. No problem..I've spent thouyin Specsavers since I was a teenager never again
Called into Specsavers today at lunchtime in a rush , was greeted by the friendliest lady who looked after my request to fix glasses for my husband who needed them for nightshift. Nicole… thank you so much , it was a pleasure dealing with you.
The opticians are extremely friendly and professional, and I really appreciate the time they take in-store to help you find frames that suit your face shape and personal style. They’re great listeners when doing the eye tests and very good at addressing any concerns, which makes the experience feel very personal.That said, I do feel there’s room for improvement in the overall process. On both occasions when I purchased glasses, I had to call the store myself to find out when they were ready, which felt a bit inconvenient.One additional suggestion would be a return or reuse scheme for old frames when purchasing new glasses. I was told they can take the frames back, but there’s currently no discount or incentive offered. Given how expensive glasses, especially designer frames, can be, this feels like a missed opportunity and something worth considering.Overall, a positive experience with excellent staff, but some process improvements could really elevate it.
called into cruises street Limerick to book an eye test having been prompted by a letter. When i booked it the staff member said it would be €25 with PRSI. When i got home i checked online because i thought that eye tests were totally free every two years with PRSI. They are.I called them and what had happened was that i had been booked in for some sort of additional scan without my consent. What I think should happen is that customers are given the choice of the basic free test or the basic test plus the additional chargeable scan, so that all is clear and transparent.Sharp practice to do what they are doing in my opinion.So i cancelled.
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