Review Time
#a/c221254. I've had internet with them for a while and notice they do mobile, so I thought why not have it all-in-one Bill I'll give them a go....BIG MISTAKE. All their support comes from the Philippines, not sure why spintel an Australian company would use an overseas call centre, left hand doesn't know what the right hand is doing. I had issues with the missed call service, the issue was it wasn't working yet it work perfectly with my previous provider. Between the support on their website messenger and the Facebook Messenger, it was like you're going around in circles, extremely frustrating, one tells you one thing and the other tells you something completely different, obviously not trained very well in the product. The latest is I got fed up and ported/transferred my number out back to my old provider, and you guessed it missed call service work perfectly. In the transfer process I received from spintel "We have just received a request to transfer your mobile number to another provider.If you did not arrange this request, please call...." This is what most companies send you, so spintel were aware that my number was being ported out. The next day I logged into the spintel account, I noticed my mobile service was still listed underneath my internet service, I contacted them saying why is this still showing as I had transferred out, they said they haven't received any notification that I was with a new provider. This conversation went on for the next couple of days, I then said has this been actioned yet as it's still showing 3 days afterwards on the account, they said it we will go ahead and cancel the service, they then said it is cancelled as of today. I said I hope I'm not getting billed for the last few days that I was not with you, they said yes as we did not get any notification that you had transferred from your new provider. UNBELIEVABLE. I said how is that my fault/problem, that's something you take up with a telecommunications company that you didn't get notification yet you received port out notification that tells you that I am transferring my number. Seriously customer service has gone out the window these days. Once I receive the next bill I will lodge a case with the TIO. Other telecommunications company stop the billing once your number has been ported out. I do not recommend spintel for their mobile service especially their lack of support, and trying to Bill me fraudulently. Also I will be removing my internet service to another provider. I'm sure I will get the usual response on here like others have, where they say they will investigate, nothing will happen. TIO will definitely sort it.
I was with Spintel for about a year, and no, we had no issues up until a fortnight before we were moving interstate. What I’m about to post up will scare other potential customers, because I am beyond shocked regarding how insecure I am about my safety through my latest experience.On 22 February 2023, I had the Internet up with no problems, until a little after 9 am in the morning to then find out that I had no Internet. I thought it was a connection checked all that but there was no issues with the cabling. By about 2 o’clock in the afternoon I find out I have an email from Spintel informing me that, as per request, my Internet had been cancelled. I had NOT put in a request and I certainly hadn’t contacted any other Internet service providers who would’ve done that. For me this is a huge red flag because I’ve spoken to a few people on the phone from Spintel’s customer service (by the way, this took forever for them to answer the phone), but if someone is able to cancel your Internet without your authorisation and somehow have no security protocols in place to prevent this from happening, then how safe are you?I will gladly slap up the email that I had sent to me. But as I said, I never put in a request. In fact, I wasn’t going to inform Spintel for another week and a half about our move. So some random person having the power to just contact, Spintel and say this address needs the Internet cancelled and they do it without contacting the owner of the account, or delving details of the account just screams an immediate red flag. I won’t be going back to Spintel once we move. I never had any problems with the Internet server or connection up until this point. But if my account can be closed by anyone without security protocols in place, I’m completely washing my hands this company.
Don’t bother. False advertising internet speeds. We changed over yesterday and have already canceled today. Service was horrible, rang up to question why our internet wasn’t as fast as advertised. After saying we’re 1st in queue, just hangs up after that. We then selected a different reason for calling to sign up and what do you know, they pick up straight away. Avoid.
internet service is terrible, no weekend tech support except via online chat by representative who take over 40 mins to respond to the conversation/question. Always calling up about the service being down, they never give you the real reason.....absolutely useless with very very poor customer service. DO NOT USE....I'm now changing provider.Goodbye dodgey provider, you cant back up your advertising cliams!!
I want to give Spintel a 0 rating, however, not an option so going with minimum. Having some issues with any service is expected but getting no outcome of the complaints or feedback given is another thing.We purchased the Unlimited option with 100mbps download speed and our average speed is 30 mbps dropping to 1 mbps sometimes. We never got more than 70 mbps and we have had no issues with the previous provider, so this is not NBN issue. The worst customer service experience where I have wasted so many hours with them on phone, opened 2-3 complaints with them, provided my feedback and concerns with still no outcome whatsoever.The speed that I am getting is not what I paid for and after hours of doing troubleshooting with them on phone, following what they wanted, we still have no outcome. It’s like they forgot about the complaint all together. Not to mention, other issues like getting a loan modem, it’s return has also created some issues for which complaints were opened with no outcome.I feel like I am being harassed for even raising an issue for the service I am entitled for, which btw I am paying money for. At this stage, I am so exhausted that I have no energy to argue with them anymore even if that means I am losing money from my pocket. I just can’t loose my sanity to these people. You should get something in return for the money you are paying – If the internet service is bad, customer service should be great and if customer service is down the drain, you should atleast get the speed.With Spintel, you will get nothing so I wouldn’t recommend Spintel to even my worst enemy.
Spintel are fine for mobile phone, but avoid completely for NBN. Since joining Spintel I have slow speeds and constant outages. Reporting outages is a real pain. They do not allow online reporting and take hours to answer the phone. Call back isn't a call back, it just places you back in the queue. The poor people in the Phillipines call centre try to help but have to follow a script to finally report your problem to the awful NBN.
Be very careful with this company. They offer bad service, customer support that misleads, being told different things by consultants and so many hidden fees and charges. Deal with them at your peril. Exetel is the company to deal with, consistent internet and no realms of hidden fees and charges. Avoid Spintel, they don't even deserve 1 star.
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SpinTel is an Australian-based telecommunication company that mainly provides residential broadband, 4G connectivity and home phone packages.
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