Review Time
Avoid At All Costs!!! Worst internet provider on the market! Absolutely endless dropouts! I live in a city and have always had reliable internet, with absolutely no previous issues! Swapped to Spintel and I now have between 10 to 100 dropouts every single day! This has been ongoing since day one and if you read all the true reviews, not the fake reviews Spintel posts themselves, you will see all genuine customers have the same issues! Every customer service person you deal with is rude, arrogant and utterly useless - none of them are helpful and none have any clue what they are doing at all! It took them over 3 days to even connect my internet originally as the “tech support” people literally couldn’t figure out how to connect my modem … which says it all really! I have now spent over an hour trying to cancel a non-lock in contract, which they are trying to claim I am locked into, even with proof I’m not! It should not take this long to cancel a service that doesn’t even work! The absolute worst of companies out there. Pay slightly more and get decent service and reliable internet.
I have told spintel that I wanted to commence with them on the 20/01, however, they didn’t read their notes and decided to set up their service on the 20/12. I can’t reconnect with my previous provider unless I set up another account with them even though I want to cancel with them. So now I’m stuck with the other provider or else I won’t have internet for a month and would still have to pay $75. Or worse pay $75 cancellation fee from the other provider on top of paying spintel $55 for their blunder. Thanks a lot spintel. I don’t recommend changing over to them.
Been with them for about 3 years. 2 weeks ago they told me that my card was rejected because it was out of date. Interesting as the cards I use are not out of date and I use direct debit. I tell them this but they just get me to fill out the DD form again. Today they tell me that either my acc num or BSB is wrong even though I was assured days ago that all was well. I feel as though it's a scam especially when they mention my card details
Do not go with them, they sold us a package and we had good service for a while but then it slowed right down, everytime we rang to complain they said it was congestion even at 2 in the morning. We told them that we know they sold too much of their allocated bandwidth which in turn slowed us down. This went on for months and after numerous calls finally we go a fellow who said you are correct we over sold the bandwidth, we can't help uou go with someone else. No refund no nothing that was at my girlfriend's house in Cambridge gardens. Bunch of crooks
I recently updated my direct debit details to come from my BSB and account number, because I recently realised when my credit card number changed that Spintel charge extra for credit card payments, and also extra for PayPal payments (which I found out after I made the catch up payment after my CC debit bounced when I forgot to change the card number).Imagine my surprise this month when my direct debit was rejected, despite coming directly from my bank account. When I contacted spintel to query this, I asked the operator to remove the rejected direct debit charge, as there was no fault on my part that caused the debit to reject. They said as long as I paid the bill immediately, which I did through their web portal. The operator then said they would not remove the charge because I had used a different method of payment to the one on my direct debit. This was the last straw for me. I don't know how I could have been expected to use the same method of payment when their web portal doesn't support that. The only way I could have used my BSB and account number to pay would have been via PayPal, which by their own logic is still a different method of payment, AND I'd have been charged extra for it!So I decided enough was enough, and I found a new provider, who were very careful to tell me not to contact my old provider to disconnect, and that the process would take 1-3 weeks. When I got home less than an hour later, my internet was disconnected and showing a fault on the optical cable. They'd disconnected me before my new ISP had even sent me my new connection details!Now I'm stuck with no internet for the weekend, because the earliest an NBN technician can come out is Monday. Cheers Spintel, you're a terrible provider with appalling service.
I signed up with this company when moving, and they sent me a faulty modem. They refused to send out a new modem until I had sent them back the faulty modem first. In Covid times where businesses are utilizing working from home scenarios, this is not good service. Yes- I understand its not a business agreement, but I didn't agree for you to issue me faulty equipment either! I closed the account ands requested a refund. It took ages to obtain a refund with it trying to repeatedly to keep a portion of my money. I had to threaten ombudsman action to have the refund request actioned. Over a month after receiving the refund, it direct debited money from my account, but cant tell me why. I asked why it still had my banking details, as they should have been deleted after the refund was finalised, and it advised me that it keeps bank details for two months in case of any required payments. I don't understand what payments would be required when the account due to faulty equipment!! Very very poor. Do not recommend - this whole saga has been going for three months.
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SpinTel is an Australian-based telecommunication company that mainly provides residential broadband, 4G connectivity and home phone packages.
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