Review Time
They don't tell you that the first month's pro-rata rates are not charged until the second month's double bill. I got double billed and if a payment is declined you pay Spintel $15. I had to go on a payment plan screwing up my disability pension income. If you pay the bill on the due date after a declined payment, you still get a $15 fee. I got $30 in fees and couldn't pay my bill. I filed a dispute and they said 3-5 days to resolve. Overnight I get a message that $30 has been credited, two hours later followed by a message that the new adjusted bill has been charged and declined. So another $15 dollar fee. I just contacted support and they can't remove it yet, I have to wait to get next month's bill and contact support to get them to remove this $15 fee. My pay goes in tomorrow so I would have been fine but they charged overnight rather than the informed 3-5 days.
Changing to this company to save money for 6 months is just a selling point, they make their money back in other ways. Like from fees from pensioners.
The customer support staff have no control here, these are corporate decisions. Customer support are actually very understanding, their system just can't change much of the fee or billing structure.
Customers pay for irregular billing practices.
Also I have $7.05 added to my latest bill for making two payments with PayPal. My bank payment was declined (+$15), I pay with PayPal the same day (+ a few extra bucks).
I'm currently looking for a new provider.
Murray...
I signed up with Spintel and I could not connect. After a week of calling around and speaking with over 10 different customer service people, I was given a new esim.
But the new esim will not recognise incoming calls and they all appear as private number, despite my mobile settings.
After a week on their mobile plan, I left.
This service is far from being locally oriented. I urge everyone to support local businesses and steer clear of them! I had previously used other affordable mobile providers without any issues until I unfortunately signed up with this one. They made an error with my internet connection, leaving me without access for days. I wasn't informed about the porting problem until I discovered it myself and attempted to reach out. After spending countless hours on hold, I had to speak to three different scripted representatives before one finally took action without just reading from a script. The customer support seems to be entirely offshore and lacks understanding of local consumer rights. Communication is poor, and the wait times are excessive, with representatives not grasping local concerns. They simply read from scripts and feign assistance. I made over 30 calls in my first month regarding various issues (porting, connection, billing, etc.) with no compensation offered. For the sake of your well-being, avoid this provider.
There are countless negative reviews that reflect my own experience. If it were possible to rate them zero stars, I would do so. The positive reviews seem suspiciously like they come from paid reviewers, with little to no other feedback elsewhere—strange. The customer service has been terrible. I scheduled a transfer for a specific date and confirmed with a representative that there would be no issues during the holiday season. However, the day after the scheduled transfer, there was no progress, and I was simply told it was now expected that day. When I called, I was directed to an automated service that suggested online chat as the fastest option, but after waiting over an hour on one device and over an hour and a half on another, both chats were abruptly cut off as it was 'after hours.' Now, three days late without internet, I'm told they are 'prioritizing the activation' but I need to provide additional information. Initially, I was only asked for one piece of information, but now they want more. Interestingly, my previous provider didn’t require these details, and their service worked perfectly until I switched for a better deal. Unfortunately, like many others, I’m facing delays with no service. It seems their backend team is struggling. Phone calls don’t reach a person, and chats are left unanswered for unacceptably long periods before being disconnected.
I signed up for a 5G internet service, but not being able to activate it upon delivery should have raised immediate concerns. After a four-hour delay following a conversation with the support team, my service was finally activated. However, I emphasize "activated" rather than "working," which is why I am writing this review. Since activation, I've encountered more than five dropouts daily and various speed issues. Each dropout forces me to restart my modem, resulting in wasted time while I wait for my devices to reconnect—especially problematic since I work from home. When I brought this up with the support team via Live Chat, they were unhelpful, attributing the issues to network congestion. I pointed out that the outages occurred at different times on different days, questioning the constant congestion claim. They mentioned they would escalate the issue to the network owner for investigation, but this was not treated as a formal complaint. After two weeks without updates from the company, I reached out again. They informed me of ongoing work on nearby towers, assuring me that my network would stabilize afterward. I requested a formal complaint again, but nothing was done. Another two weeks passed, and upon following up yet again, I was told there were no works occurring at my nearby towers, and the congestion excuse was repeated. At this point, I've spent over a month paying for a service that is almost unusable. I've received misleading information from staff, seemingly to avoid accountability. I insisted on raising an urgent complaint, but it wasn’t until I mentioned the regulatory body that action was finally taken. The response from the complaint handler was more of the same: excuses about congestion, no compensation offered, and no solutions—only the option to either endure the issues or cancel. If I choose to cancel, I must return the modem at my expense, taking more time out of my day. I'm fed up. I doubt the company will resolve this, as they haven't shown any capability to do so thus far. This review is simply to document my experience. I'm actively seeking other providers and may have to escalate to the regulatory body if this situation continues.
I had been using their service for 5 years without any issues, but that changed recently. I lost my WiFi connection and reached out to customer support, only to be informed that it was due to a faulty SIM card. I have wireless SIM WiFi. After receiving the new SIM card, I still couldn't connect. When I called back, they told me the modem needed to be replaced. I ordered a replacement modem via express post four days ago, and my order hasn't even been processed yet. They mentioned it could take another 3-5 business days to process, which means I will be without service for nearly two weeks. This is utterly unacceptable, and I am canceling my service to find a better option.
I'm puzzled by the low ratings. I previously used another service but made the switch earlier this year, and I've been really happy with my choice. With the six-month discount, I'm currently paying $5 less, and the speeds are fantastic. Regarding customer support, I understand they might be a bit limited since they're a newer company. Still, in my experience, it's been better than my previous provider, which promised to send me a new modem for new subscribers but never followed through. I ended up calling multiple times, and each time the responsibility was passed around. Wouldn't it be more effective to wait and address your issues directly?
I recently signed up for a service, and to be honest, it hasn't been a positive experience. The technicians who came to set up my connection spent six hours at my home trying to get everything in order. They put in a lot of effort, but it turned into a long and tiring ordeal. When I finally attempted to connect today, I couldn't even come close to the 500 Mbps speed I’m paying for — I was only achieving around 50 Mbps. When I reached out to customer support, I was informed that it was a limitation of my router. I inquired about getting a new router at no additional cost due to the ongoing issues, but my request was denied. What truly frustrated me was how abruptly the call with the technician ended. It felt rushed, as if I wasn't a priority, and I was left without a satisfactory solution. At this point, I'm planning to disconnect the service altogether. My mobile hotspot is actually faster and much more dependable than what I've experienced here.
I recently signed up with a service, and the experience has been disappointing. The technicians spent six hours at my home trying to set everything up. They put in a lot of effort, but it was a lengthy and tiring process. When I attempted to connect today, I couldn’t reach the 500 Mbps speed I’m paying for — I was only getting around 50 Mbps. When I contacted customer support, I was informed it was due to my router's limitations. I requested a new router at no additional charge, but my request was denied. What truly disappointed me was how abruptly the call with the technician ended. It felt rushed, and I was left without a proper solution. I am now considering disconnecting my service entirely, as my mobile hotspot is faster and much more reliable than what I experienced.
The customer service was incredibly disappointing. I contacted support intending to sign up for an internet deal during a promotional event. They took my details and promised a follow-up call between 9 and 12, but I received no contact. After trying to reach them again and waiting a long time, I sent a detailed message through another platform, but still, no one responded.
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SpinTel is an Australian-based telecommunication company that mainly provides residential broadband, 4G connectivity and home phone packages.
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