Review Time
I really wanted to like Spring Stitch, but my experience has been terrible. They advertise one thing and deliver another. Sizes are consistently wrong, and when you try to bring it up to help others, the moderators delete your comments and even threaten you for speaking the truth.When orders arrive incorrect, they refuse to make it right. Instead of correcting the issue, they offer only 50% off a future purchase or a measly $7 refund on orders worth hundreds of dollars. That’s completely unacceptable.What’s worse is they actively hide negative feedback from the public, creating a false image of good service. It’s misleading and dishonest. I would strongly caution anyone considering buying from them—don’t fall for the curated reviews.
Every product I've received from Stitchspring has been top notch quality. The pre-order timeline is pretty clear about when you can expect your order and if there were ever any delays, the customer service has always informed me in a quick and friendly fashion. I'll definitely get more stuff from them!
Where to start! I waited 8 1/2 months (longer than projected on their site) for my item. The tracking NEVER updated once, one day I got a text from uniuni delivery company (never heard of them) that my package was delivered. I received one of two packages. Even two weeks after the first package was delivered the tracking still didn’t update. The second package showed up with no notice(email or text) and low and behold it was someone else’s order, their order # sticker was on the package next to my shipping sticker. I emails C.S aug 8th about the mix up. Iv received one email a WEEK with no helpful/progressing updates about how to fix their mistake. This is ridiculous amount of time since I brought this issue up. I have asked several questions in a single email only to get unhelpful replies. I’m still waiting on the next email on how to get my actual items a month later. My order was $130 and they offered $20 for every wrong item , which was two even though I received someone’s items (4 pieces) it’s insulting. At this point they need to send me my items free of charge with how long this has been dragging on. The discord is a joke. The mods are unpaid volunteers with no insight to ANYTHING and just say email customer service. They delete people questions they don’t like, ban people who ask too many questions and hide real reviews on all platforms (facebook, IG,website). The one item I did order and received was nice but unprotected embroidery won’t last long. Stay FAR away from this company. Their cheap iron on’s and machine embroidery aren’t worth what they sell them for. Very dodgy business practices.
It took a year for the goods to get here but they are very upfront about their timeline on their website so that was no surprise. Ngl I was super nervous ordering something that would arrive a year later but I’m glad I did! The outfits were well made and exactly as described.
I ordered Nov 2024. I finally got my order tracking in May 2025 through the Shop app where I purchased. Fast forward to end of July. Tracking number hasn't updated. I contact customer support (which is gmail accounts) and get a completely different tracking number through USPS. It arrived literally a few days later...The items are nice. BUT my biggest issue is the colors. I know screens can show different colors, but every screen i looked at showed light colors - baby pink and baby blue. The items I got were not even close. They were darker and not even the same color - medium blue and dark peachy pink. And when you're talking about character inspired clothing, colors are kind of important to stay true to the character. Overall, the quality does seem ok. But it took me eight months to get it. And in the end, the item i was so excited for and willing to wait for was just a big disappointment because the color was completely off. I emailed about this issue and was met with silence. I would not order from again.
I recently received my Chaos Arcane items, having been excited when I initially ordered it. However, as the months dragged on and I did more research into the company, I realized how I knew I'd get disappointed with what I was receiving... and I was right. Overall, the Ekko denim jacket didn't feel like denim at all, and some hard, scratchy polyester material. The designs on the jacket were also heat pressed onto the jacket, and the embroidered designs were sloppy. One of them, I couldn't even tell what the symbol it was. Now onto the Ekko tshirt that I added onto my order.... It was a hard cotton material. It wasn't soft like I was expecting from a 100% cotton tshirt. I know because I had started a small tshirt business where I ordered high-quality cotton tshirts to get my art designs on them. Finally, the Jinx cardigan.... that one was the biggest disappointment. While I enjoyed the embroidery for the designs, the embroidery itself was so sloppy that there were some strings that were long and left uncut. Don't know if that was design choice or not, but it doesn't work well when the thread itself is a thin and fraying type of thread. Even hand washing this would be a nightmare. Same issue with the "x's" over some parts of the garment. They can easily snag on items and the fact that the thread easily frays doesn't make it easy to wear out and actually enjoy wearing it without being worried it'll get damaged. There was also no inside layer to the jacket so you can see the embroidered mess on the inside of the jacket... Overall, the quality was a letdown. Finally, customer service. I had joined their discord to which I only found out why the package took longer through their discord. They didn't send out an email to the buyers/customers letting them know the issues or that their packages will arrive well later than expected. What's worse is that when I was helping another woman on there who didn't receive any other updates besides that the item had shipped (not even info if it was out of China yet) she was met with a rude response by the MOD who dismissed her issue as a non issue. But when you have little to no information of tracking the package, you should be making sure that customer is getting the attention they need to sort if out. Then when she pointed out that the company had a lazy business model that didn't prioritize the consumer, she got verbally attacked and inundated with messages by the members in that group. I stepped in to help pointing out I had similar issues and that people on there to help were rude and not helpful. We hadn't hurled any bad words towards those people, but those people had to us. And it was a huge let down to know a company would let the person working for them join in on inundating us with messages, shaming us, and defending the business. It's almost like they can't take criticism or accountability for their shortcomings. I even tried to reach out to the main account to tell them what went down in the Discord but was ignored. To me they are trying to cover up the negative reviews to keep sales up. Their business practices are sketchy and don't honor the customers. I will NEVER be buying from them again after buying almost $200 worth of clothing that will get ruined and damaged even after being careful after a few days of wear. DO NOT BUY FROM HERE if you value transparency etc.
My experience purchasing from Stitch Spring was great! I even had to contact the support team to fix a mistake that I had made during checkout and they were quick to solve the issue. It does take time to receive your order, but I can tell you it is worth the wait! The cardigan I got from them is by far the highest quality clothing item that I own!!!It is far from cheaply made so if you have read any uninformed or ill intentioned reviews stating otherwise I would strongly recommend disregarding them based on my own experiences.
Ordered a cardigan over a year ago which came after many months with overall decent quality (weak stitching though) after this put in a preorder in April and hadn't heard back until three months later when they presumably lied to me about having no "stock" for my item, tried to get a refund which was refused and haven't heard back from them since. AVOID THIS COMPANY predatory business model and extremely long waits.
Everything the other 1-star reviews say is completely true. I ordered the Arcane hoodie in XXL, but when I checked my order, it showed size S. I toght something felt off, but I tried to trust the process and contacted customer service the same day I placed the order. They told me it was already too late to make any changes. How is that possible when I reached out immediately? Very disappointing experience.
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