Review Time
Guys, please. If you want to buy something at stitch spring, there are a few pros and a few contras. Pro: -the quality is actually very great. It is not the best of best but it’s more than enough -you actually get your product. Only because there are a few people who had problems with their delivery (with I am very sorry for) it doesn’t mean the Product will not arrive at all Contras: -The Time you wait, is pretty damn long. It can take up to a whole year or even more. But even that you wait that long it’s great -Just Like Said. The Quality is good and all but it is not the best you could get. A few strings here and there but for the price and the designs it is really good and you can wear the clothes on a daily bases, with more movement wich is a bit more rougher. But if you look to do kinds of parkour or skating with them, you should be a bit more aware. So to break it down. The quality is good but not the best. The waiting period is pretty long but it is fully okay for the product In the end it is your own will to know if you buy or if you don’t. I just say that you can and that it is good.
Made a purchase of several items on the available section, but to my surprise they were available to order, not on stock.I realized that my order would take months, so I wrote them to cancel it. I read about it on their website, they work with "wave orders", so if you cancel your order before the wave you ordered ir ends you get a full refund except shipping expenses. To me it seemed to worked well, since I had ordered 4 items I didn't have those expenses so I was supposed to have a full refund.I supposed wrong, they kept telling me that I would be charged with a 10% fee due to production costs, a production that never began before my cancellation.This 10% fee was completely made up since it's not mentioned anywhere on their website. I'm quoting here:"Regarding the cancellation fee:As shown in the screenshot you shared, the FAQ mentions that shipping costs are non-refundable. Since your order doesn’t have shipping fees, the equivalent non-refundable portion is the small 10% cancellation fee, which covers the initial production costs that begin as soon as the wave closes and your preorder is locked in."This was days before the end of the wave.They seemed to ghost me, but after asking several times I finally got my partial refund, they STOLE that 10%. Quote again:"To explain the policy: before production begins, we make non-refundable payments to our production partners to secure materials and begin crafting the items. These upfront costs are essential for ensuring quality and timely fulfillment, which is why cancellations are no longer possible once production has started and why we have the cancellation fee."They keep making up their cancellation policy in order to get 10% of custommers that realize their purchases aren't available in stock, maybe that's the way they sustain the store, by charging for nothing.
I'd really like to rate them highly because the products are good, but their customer service is outrageously bad.Ordered a 2XL jacket, the label on the jacket bag said 2XL, but the jacket inside had an L tag and was L measurements. Not a big deal, mistakes happen, and I'm in no rush so while it's a bummer with their pre-order/wave release cycle that it'd presumable be another 6 months or so, I'm not sweating it too much.So I contact them to get a replacement and first the offer a 50% refund and a link to their community discord server to try and hawk the jacket I got but I don't have time and don't have the cash on hand to be shipping a $125 jacket to who knows where, and I told them that and that if they just sent me a label they could send me a coupon code or store credit when they get it and I'd get in on the next wave to which they countered that I should pay to ship the L back to them out of pocket and buy into the next wave (including shipping) out of pocket and then when the recieved the a refund (not including shipping) and when I said that didn't make sense that I should be footing the financial burden of the mistake, especially in the context of full retail price direct to consumer sales they ghosted me
I ordered two jackets and inquired about them after two weeks. They was told me that I would have to wait because the items were still being produced and that I would receive them at the end of March/April 2026.I wanted to cancel the order and get my money back, as is my right, but they was simply told that the deadline had expired.A real rubbish shop, don't order anything from there you will get maybe years later
Absolutely awful company. I was waiting to write this until there was some kind of resolution. I made 3 orders during the chaos 2 collection drop. I ordered the jinx shark hoodie and cargos along with the cloud scarf and rewind scarf. Made a second order of pants and hoodie because my wife also wanted a set. Then the 3rd order was a rainbow dragon hoodie. I contacted stitch spring to combine the orders which they said they did. I wait the 6 months for the order, it's delayed, that's fine. It finally ships after 7ish months of waiting only for it to get lost in the mail. I contact stitch spring and they finally get back to me only after having to ask their discord mods what is up. They say yes it did get lost in the mail and then lie to me saying I'll have a new tracking number in 2 weeks. I ask again in 2 weeks what's going on and they say my items need to be remade and then will ship. It's been another 2 more months at this point. Another month goes by they still aren't responding and haven't sent a tracking number so I threaten to take them to small claims court since it's over $600 if I didn't have a refund or my items within 30 days. I also had filed a chargeback with my credit card and stitch spring first tries to claim the items shipped, which they didn't. Then my credit card company closes my case in my favor however the charges aren't reversed because stitch spring claimed they already refunded me! Now my credit card company is having to do an investigation because I was never refunded. This company is trying to scam not just me but also my credit card company! Im astounded that I've been having to fight for my money back for almost 4 months!
The process takes approximately six months for this small company to produce high quality material and clothing that is the perfect fit for subtle anime references in the best and most comfortable way possible. Being patient for quality clothes like what StitchSpring makes is what I'd like to see more often being made popular in the clothing industry for their commitment to make some of the best clothing designs specific for anime!
So I'm going to be honest seeing all of the 1 star reviews has me super confused because myself, and my friends who have ordered from them have never had any of the issues people are describing. Wait times do get a bit long but the products we've received have been great and worth the price. I don't want to discredit anyone's experience so please don't think that. I'm just stating that I personally have had no issues.Now onto what I have ordered from them. To start I ordered myself the Shark hoodie from their Chaos drop and the boy savior jacket. One of them arrived in August and the other in September. Both items were of great quality. I wear my shark hoodie regularly and so far during the two months nothing has frayed, torn come undone, etc. My boyfriend doesn't wear the boy savior jacket often but he likes the quality of the jacket and it kept him very warm when we were out at a haunt attraction. We got rained on pretty bad while we were out there and both his jacket and my hoodie were perfectly fine afterwards.I have pre-ordered their Butterfly Cardigan from their Slayer drop (the black fuzzy one) and once that gets here I'll update my review but so far the quality has been great. Customer service has always been great to work with as well and they've kept me informed and up to date on what's going on and they also update the pre-order timelines when they know what's going on.
I’m writing this review about a year late, but they’re still selling the same hoodies with the same pictures, descriptions, and prices, so my experience should still be relevant.I used to own the Yuji hoodie, which I’ve since sold since I didn’t use it once. That one was actually missing from my original order, but customer service resolved it quickly, so no complaints there.Now, onto the quality which is the real issue here. Even when I first got them, I noticed some concerns, especially with how the hood was constructed. I brushed it off at the time, since the hoodies went straight to the back of my closet since the fit was pretty mid.Currently, I only own the cursed dragon zip up. I’ve worn it only twice, and that was enough to notice several problems. The magnetic button on the collar, for example, was surprisingly heavy, but that didn’t matter for long since it fell off on its own during the second wear because the small string holding it just snapped. Also the magnetic pieces don't cling on strong enough in my opinion.The hood’s construction also feels cheap, though I don’t really use it, so it’s more of a design shortcut that leads to a functional issue if you want to use it.The biggest problem is the overall build quality, especially the hems and zipper. The hems on both the sleeves and waist are single-layered, which feels like serious corner-cutting considering the price. I found this out when I tried to crop the hoodie by cutting a few holes and realized how thin it was when I couldn't feel for a second layer so I could hide the holes and pull the string through the hem.Then there’s the zipper. I’ve dealt with plenty of low-quality zippers before, but this one is on another level of frustration. It takes several minutes just to get it to start closing, so I’ve decided to just leave it zipped permanently. Keep in mind I have worn this hoodie only twice and owned it for over a year so the zipper shouldn't be worn out. Overall, the designs are great, but the quality doesn’t match the price. The hoodie feels cheaply made compared to what you can get elsewhere for the same money. If you love the designs and don’t mind the quality issues, they might still be worth it for you but for me, they just don’t live up to the cost.For reference I have not seen a single layer hem before on a hoodie even really cheap ones and only once have seen a worse hood even though the shape of that one was better."Stitchspring notified you that you may have written a review for the wrong company." No
These are some of the nicest items I’ve ever purchased. I’ve bought products in all kinds of price segments and at first I did not believe that what they are claiming on the website is true and the quality rivals luxury brands even though they only charge a fraction of the price. After receiving the items, I can definitely confirm that the quality is actually better than some of the things I got from Gucci. Their embroidery and cotton fabric is absolutely amazing!!! I cannot believe how good these things look IRL.
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