Review Time
I closed my company nearly a year ago and forgot to close down my website. I was told I received an email about its renewal, but I never got it. I then went to cancel my plan hoping to get at least a partial refund since I'm paying for another year without using the service. I was informed that they don't give any refunds. Feels like a punch in the stomach. I feel like the company is unethical and has very poor customer service. Seems more like a scam to get peoples money without providing service. I've owned many businesses in my life and have never not given a refund or at minimum a partial refund when it was the ethical and right thing to do. Businesses and Policies that undermine basic ethics are shady and criminal in my opinion.
Worst company ever!!!Don’t try to get a job or to create a website with them !After I passed my interview I started my training Manila time hour and they didn’t provide me any info or help !After one day of intense work they said to me I didn’t passed my first day (that because their website kept blocking and I was not able to work properly and try to finish my work ).When I got my score I asked for an explanation and guess what????Blocked !!!!Maybe your hiring just Filipino or Indian people as in that group was not other people .I think here is RACISM and as wel without telling me what I have done wrong is only your fault blocking….Awful and worst company ever!Usually when you pass your interview for a job on your training you learn things …I just been let alone and I’ve done everything possible and they just made joke of everything!
The company shut down my website claiming I charged back a payment, when I simply lost my credit card and had to get a new one. I sent them their own receipt for payment, but they refused to accept that, so I asked what do I need to do to get my site back up and nothing. I've had other problems, the agents don't know their own software, go someplace else, bad situation.
We have been using strikingly for a long time. It is fairly easy to use. PROBLEM, A BIG PROBLEM, when they have issues (such as uploading images for a photographic client) it doesn't work right. This has happened over and over and over again. One time this happened a Happiness office (what they call their support team) helped us and was able to fix the problem and it was awesome!! Considering this has happened multiple times we were very happy they found a solution.This happened again 2 days ago- all of the images we tried to upload did not go through. No way to track them. No way to find which images from our collection where not upload and which ones were. The solution before, A great Support person was able to remove our image from that section, we sent her all of the images as she instructed us, and then she was able to reload 100% of the images for us!!!!We have so far spoken to 4 different reps and all they do is forward us to their Development Team who tells us the problem but does not offer a solution to help. WE ARE SO UNHAPPY WITH THEIR SUPPORT. They can fix little issues but when it comes to bigger, more time consuming issues THEY SUCK!! CONSIDERING WE HAVE A VERY PISSED OFF CLIENT RIGHT NOW AND HAVE LOST AT LEAST 30 - 40 HOURS OF TIME...We DO NOT RECOMMEND THIS COMPANY AT ALL. FOR THE SIMPLE FACT THEY REALLY DON'T CARE.They have SCREWED US FOR THE LAST TIME!!!
Strikingly worked as a basic site builder but I cannot compare it with other similar services. However, it is very limited, even if you pay.Once my company moved to a bigger more professional service and we cancelled they kept our account live, billed us again this year. After we complained they at first told us they hadn't received our cancellation. We cancelled again within the 14 day trial period offered by Strikingly. They then said they couldn't refund the money, only give us a credit for other services. We pushed back and they said they would "speak to a billing officer" who "generously" offered to give us part our money back as "as a one-time courtesy". They deliberately lowered the amount they say they billed us from $96 to $84 and took a $1 billing fee. Again we've pushed back and the issue has yet to be resolved as of this writing. Verdict: There are better services, certainly if you pay and avoid this one.
Not only is their service extremely limited, their billing practices are criminal. After talking with a rep online last year to cancel the account, my card on file was charged $200 for a renewal fee. I don't even have a site built with Strikenly because of its poor tools -- which are, apparently, just as poor as their morality. STEER CLEAR.
I wanted to build a landing page using Strikingly. I started working with it (with the free version and plan to switch to the pro version once I plan to publish the page), the interface is quite easy to use and I was happy with the results I obtained.My issue happened today when I opened the editor to continue my work to see that the version of landing page I get is an older one (few days back) and all my last days work has vanished (knowing that this work has been auto-saved and checked out just yesterday). When I contacted the customer service, they said that they can't do much and that the page had to be published to be recovered. It seemed like they don't care about the causes of the issue (which is definetly a huge one !). I lost tens of hours of work and it could have been worst.I'm switching to another platform and if you are serious about your work, I would definitely not recommand using Strikingly.
As a long term (now former) customer who was fine with Strikingly when they started, it saddens me to now leave a negative review.Do NOT start a subscription with Strikingly. Once you do they will not relinquish your payment details. They have a no refund policy that is established in bad faith, as you can see from other reviews below. Their customer support staff are fine - they're only doing what their bosses have imposed, but they're working off underlying business practices that are not customer-centric, and they will fight tooth and nail to keep your money.There are also far better website builders out there now. Strikingly is not particularly well integrated with contemporary platforms such as Zapier, so it's just not worth the pain.
I wanted to change to a free plan but option not clickable. FAQ says it is only possible if no pro features are used. Not clear what they are so deleted one site then the other. Free plan still not an option. FAQ then says it is only possible for the company to change a pro plan. So wrote to support to just get the account deleted as there is not point having a free plan with not sites and after mocking about for way too long because it was deliberately designed to make me do so.Sites were beautiful. Payment options were not suitable for business as they do not keep basic invoice legalities. Customer support is this modern "fill the major gaps with good feelings" approach that always turn out to be useless.
To be fair: I liked the product. I created a prototype of a landing page very quickly with the trial version. I like the product and the support to help me use the website. After one week I did not need it anymore and this is when the nightmare started.My bad experience was about the payment. You should know one think upfront: they wont give you any refunds ever.After the trial I was charged 192 USD, so I talked to them the same day saying I did not want it. They said they would give me a 192 refund and switch my account to a monthly plan for 20 USD, I agreed and asked if I was going to be paying twice. They said they would let me know in 24-48 hours. What happened was they charged me and I ended up paying 192 usd for the yearly subscription+20 usd every month. All of this for the same service. When I reached out for help on the chat, they said they gave me a 192 refund in Strikingly credits. THis time I was talking to Cedric. I told him I needed the refund in my back account, not in Strikingly credits. He said I would get the refund in 5 business days.Next day I get an Email saying I wont get any refunds. So, I go back to the chat, this time with Janne. They started talking about the benefits of Strikingly and etc, so I again asked them for the refund and they said they dont give refunds. She denied the solution that Cedric had given me before and said it was a missunderstanding when I showed her the chat.After that frustation, I then said I was charged twice for the same service. The "happiness officer" Janne, started changing the topic and blaming me for all of this. So, I wont keep writing more about this, since this makes me feel helpless. In all: I paid twice for the same product, for a total of 212 usd. After the chat, I got an Email asking me if I would take an additional month of their service. Which I think was an insult, after all of this. In conclusion: the product is a decent one. But there are PLENTY of similar or better solutions out there like Wix, Weebly, Jimdo, etc...a lot of companies make basically the same. So it makes no sense using strikingly. And I would advice avoiding all companies that wont give a refund. I learned my lesson. Please dont make the same mistake as me.
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