Review Time
Difficult to setup. It didn’t work very well for me so I decided to cancel. But once they had my credit card, they keep on charging me. I’ve tried to cancel but they continue to charge me. Now I have to protest through my credit card company. I’ll probably have to cancel my credit card now. Use a different company.
A constant bombardment of various types of phising and scam emails of various guises, yet all come from this shower after I have done some research with my domain provider, now I have them blacklisted, would advise everyone to do the same, and most certainly NO NOT entertain them or consider using them
I did a lot of homework to find Strikingly.com. I contacted them several times when deciding who to go with. Their chat line help was OUTSTANDING! They were super nice and helpful, referred me to directly to the links in their help section when I had questions, and emailed me a copy of the chat! Wonderful!They were offering a FREE simple website with purchase, to be delivered in 48 to 72 hours. I decided to sign up because they also offered a 2 week, no obligation trial period too. The first red flag was that the FREE simple website was nowhere to be found. I queried the salesperson several times about it, but she deftly side stepped it. Okay, so $59 is not a big deal for a website. The second red flag was when my Credit Card company turned down the charge due to possible fraud. Oh well, they’ve done that before, so I approved it.I gave the website design department clear instructions of what I wanted, with supporting material included, a note to contact me if they had any questions, and asked for confirmation that I got one revision. A week later, after no communication except apologies for being late, they delivered my website. It wasn’t what I asked for. This was the third red flag. But I resubmitted it, and a week later it was delivered with same experience. This was the day my free trial ended. Still, I had the feeling that this was a company that could be worked with, so I tried to purchase a 3 year plan from them, however my CC company turned them down again for possible fraud. This time I listened, so I canceled the order, however I was told they couldn’t refund the $59 charge for the simple website. I stewed about this for a couple of days, and then decided to contest the charge, since they used deceptive advertising. My CC company did an investigation, and refunded my money. Sorry, but I can’t recommend them.
I have never written a negative review, but didn't feel like I could let this one pass. I started my company in 2017, I had my first website and domain hosted with strikingly. I have since moved onto other platforms for my website but had maintained the domains with strikingly. I had (at some time in the past) signed onto a 5 year subscription for my website. I did forget to cancel this when I moved provider. I had maintained annual payments to strikingly for the 2 domains that I they held for me. Long story short, I was charged $528USD recently by strikingly. When I spoke to a Happiness Officer - I was told that this was the renewal for my website subscription. I hadn't used my strikingly website for over 4 years at this point but as it was my oversight for not cancelling the subscription, they wouldn't provide a refund - my only option was to hold the amount in credit. I was upset but figured I could simply use the huge amount of "credit" for paying for my domain annual renewals. Fast forward one week and I'm having connectivity issues with my domains in my new website - even after they assured me that cancelling my website subscription wouldn't effect my new website or domain functionality. I got in touch with a Happiness Officer and as we were working through this, I checked that I would be able to use my "credit" towards the domain renewals each year. The Happiness Officer was perplexed, there wasn't any credit recorded on my account. I asked them to check the previous support conversation. Once that had happened, they let me know that as I hadn't "formally asked for the amount to be held in credit - it hadn't been applied to my account". No one had mentioned that I needed to formally voice this request and I'm not sure what they thought happened to that amount as by then I had formally cancelled my website subscription. I was also informed, that no, the credit couldn't be used towards the domain fee - so basically, unless I wanted to build another website with Strikingly, the $528USD can't be used. By this point I was feeling pretty frustrated. I requested to be able to escalate my complaint but the Happiness Officer told me this isn't possible - only they can pass on feedback. I then made the decision to remove both of my domains from being held by Strikingly as I didn't want anything else to do with the company. This process ended up taking 2 days and being incredibly stressful, (complete loss of email and website functionality) thanks to the incomplete communication of the Happiness Officer. I would think very carefully about doing business with Strikingly - and if you do "subscribe" to anything - make very sure you also cancel it when you leave!
Run, run away, do not look back. No flexibility at all. Building a website in 2024 with strikingly will be hell experience. Anything YOU want is done via submitting a request to the "Engineering" departments. A few things you might need that they do not have out of the box:- Setting a background on you page (!!! right???)- Custom CSS - There is no Featured image in Blog posts !!!! Thumbnail comes from background image.That list can go on forever...
They continue to overcharge, prevent customer downgrades and essentially rip people off. Stay away, far way from this Company. Complete SCAM. The CEO, David Haisha Chen, is Chinese living in the United States. He deserves to bump into a light poll, by accident of course, for ripping so many people off.
I've been a user of Strikingly for many years, and my experience has been nothing short of exceptional. One of the standout aspects of this platform is its excellent customer support, particularly from Jerry. His clear communication, prompt responses, and willingness to go the extra mile have made navigating any challenges a breeze. The platform itself is incredibly reliable, which is crucial for maintaining a professional online presence. The user interface is intuitive and visually appealing, making it easy to create and manage stunning websites without any technical hassle. Strikingly has consistently met my needs, and I have no doubt that I'll be using them again for future projects. Highly recommended for anyone seeking a dependable and user-friendly website builder!
I have been a loyal customer since 2015, and even knew the founders. Basically I had not used my custom email, and it just renewed today (but I didn't receive an email about it) I asked for a refund. It was only $25 so I don't care, but I asked Rhenan the happiness officer, to show me in the Terms of Usage that said there was not refunds. He was not able to to do, but just kept saying no to me. Having a non-refund policy is fine, but when a customer asks for specifics, I think they should be trained well enough to provide this information.
Signed up a long time ago to test a few things, but didn't realise got an active annual plan. No emails or any reminders sent and they charged me $192 for the annual plan renewal. Asking for a refund, and told me they charged a $20 "usage fee" don't know what that is and a $1 service fee. Petty. Still waiting for my money back, let's see if they actually return the money or a thief.
I had no issue with the service, but needed to cancel the monthly plan. I paid $20 on 11 April and requested to cancel on 13 April, expecting the plan to end on 11 May, as I had just paid for the month of April. However, the support person told me that the plan would cancel immediately, I would lose all features and no refund would be given. That is not industry standard, I am surprised if that is legal and this is the reason why I cannot in good faith leave them a good review. The service was what I paid for, but the exit was disgraceful.In response to the 5-star review by Jose, I agree that the service itself was fine, and I have paid them $740 over 3 years of service. I wrote them to say that it is a shame that they would let a customer leave on such a sour note and I hope their management makes a policy change.
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