Review Time
Reservation number XMOUKH.This was a flight from zurich to athens and back. Because i didn't takt the first flight as i had to travel at a different day, swiss cancelled the second flight, which was from athens to zurich. So, swiss punished me. Also swiss NEVER sent an e mail to inform me that the second flight was cancelled.YOU SHOULD BE ASHAMED that you call yourself a swiss company. I meed an official address to send my complain and ask for a refund for the flight that you cancelled and NEVER informed me about.
The cabin crew provided us with outstanding service especially a very kind and welcoming gentleman named Diego Fries. What really stood out from him was when he interacted with my children. He also gave us the privilege to sit in the cockpit!!! I would like to thank not only him but all the staff that aided us in our wonderful flight to Zurich. Man to Zurich - Flight LX381 - 18.40
An outrageously bad experience travelling with Swiss Air!!! On 27. of july we travelled Nice-Zürich-Copenhagen and missed our connecting flight in Zürich due to delay caused by weather-conditions. We were waiting 3 chaotic hours from 22.15-1.30 at Transferdesk A along with hundreds other passengers in order to get rebooked and offered accommodation. It was repeatedly announced in the speaker by the staff, that we should book accommodation ourselves because they were understaffed, and that we should easily get the hotel- and airport-transfer-expenses refunded by sending the receipts to Swiss Air customer service. We got rebooked with a final delay of 22 hours, so we had to stay overnight. Now Swiss Air Customer service refuse to refund anything even after a long correspondence and documentation stating that they are legally obliged to make the refunds. Ridiculous! Shame on Swiss Air🤯
Really attentive service, great check in experience, I did fly business class, the food was very good and the flight attendants really looked after me,especially due to being a nervous flyer. I didn’t see any issues whatsoever with the airline and will definitely fly with them again.
We purchased seats in Dec 2024 for a flight in August 2025 and were notified 24hrs. before Departure that our seats were cancelled? (probably because someone else paid more than we did) Business class service, food and Entertainment are atrocious, we were ignored and were not offered A Welcome Beverage, stewardesses are arrogant, unfriendly and didn't clear trays timely. Plane was filthy, trash in foot rests, leftover food below the seat. This was our first trip on Swissair and will be our last.
I had a delayed flight with United, so I asked them to move me - last minute - to a Swiss Airlines flight.My luggage got lost, as they didn't have time to move to the plane on time.Swiss Airlines organised the luggage to be where I asked 2 days later. Impeccable service.
I, as a young solo flyer 100% recommend Swiss Air. Me and my friend travelled to Spain to visit our other friend, we booked the cheapest flights as we are both 18 so flew from Denmark with a stopover in switzerland. On all 4 flights total flying there and back all crew was delightful! You get complimentary water and chocolate on board and they made up time for the slight delay we had for one of the flights and we arrived at our final destination on time ! Any worries or concerns was answered by the wonderful staff. My friend who i was flying with is terrified of flying wasn’t originally placed next to me but after explaining the situation they moved us both so i could be next to her on the flight. 10/10 service
Apart from a short delay at Geneva airport we had really good flights from Heathrow to Geneva return. We had the same cabin steward on both flights and he was particularly friendly, professional and good fun. This was flight LX348 from Geneva to London Heathrow.
I booked a flight with this airline over 12 months ago costing me £360.00They cancelled the flight and under European aviation law have an obligation to provide an alternative or refund my fare. They offered an alternative that made a 3 hour flight direct 9 hours with multiple changes which wasn't convenient. The airline agent offered a full refund but ONLY to the credit card originally booked and paid for the original flight with stating 'the system says it has to refunded onto the original card your flights were booked on there is no other way of issuing you a refund'That card was stolen 6 months ago and no longer exists.After many emails, calls and even registered letters to the CEO, CTO, COO directly at head office (all of which ignored my letter), " months on and no resolution or attempt to refund me flights £360.00 This is a breach of the aviation authorities code of conduct but everyone at Lufhansa seems to be ignoring a simple request blaming 'the system says it has to refunded onto the original card your flights were booked on there is no other way of issuing you a refund'
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