Review Time
It started February 2023 when power to the Lufthansa systems in Frankfurt was accidentally cut.We fly frequently to Geneva from London Heathrow. After that incident SWISS lost an entire flight booking; they refused to recognize the email / SMS confirmations received. It took months of telephone calls and emails, involving not just us but our travel agent, to eventually get them to agree a refund. But they still didn’t accept it was their mistake. Not customer service.Since then, on every flight we have taken and are taking they change the booked and paid for seats at least three or four times; without notice. When I complain they tell me it’s because of a “plane change”. Yet the type of plane / seat plan doesn’t change. When I point this out they refer me to their seat policy which basically says ‘you can pay for your seat, but we decide where you will sit’. This is not customer service. After twelve months SWISS call centre staff are ready to admit they have no clue why it’s happening and they have no control over the system.Worse still, rather than referring this issue to senior management, they tell me to “fill in a form on the website”. I have submitted at least four of these forms and received replies to two. The official explanation continues to be “due to plane changes”, without any apology or redress.If SWISS isn’t in control of its own computer systems, it doesn’t matter how good the onboard service may be, we have decided to use a different airline in future.
On 27 Jan 2024 I boarded flight LX780 to Brussels at Zurich. I saw the luggage being loaded by conveyor onto the flight from the trolleys on the tarmac. The operator loaded all the luggage items from the three trolleys parked on the tarmac with the exception of one of my suitcases which he moved to the last trolley. He then proceeded to load the carry on items which had been transferred to hold storage and left with my suitcase still on the trolley.When I arrived at Brussels I reported the missing suitcase and the circumstances and received a reference number from the Brussels Lost & Found.Its now five days later and there is no sign of the suitcase on the tracking web site and telephone calls and emails don't help.Now that all baggage items are tracked by barcode this implies that my case obviously has not found its way back into the system so probably the tag has been "lost" somewhere along the line.I now want to contact Swissair directly but they no longer give telephone numbers or email addresses on their website.Pretty shoddy for an international company.
you should never fly with a Swiss airline. they treat their customers so bad. we have had a 24 hour delay and they don't care what the law says. they have to replace us with 600 euros and they fill us with lies and will not prove their claim. They does not follow EU legislation and their customers mean nothing to them.NEVER have I experienced anything so crazy. STAY FAR AWAY FROM THIS AIRLINE. THEY BREAK THE LAW AND THEY DON'T CARE.If I could give them minus in star insted of one, I would. STAY AWAY FROM SWISS AIRLINES
Never again....Me and my family have flown with Swiss Air for the first and last time.We flew from Singapore to Zürich and due to issues with the electricity the departure was delayed for approx. 2 hours. The issues resulted in the entertainment and information system did not work leaving all passengers to spent a 13 hours flight in the dark sitting in the most uncomfortable seats we have ever experienced on a plane. Furthermore, due to the delay we missed our connecting flight to Copenhagen.When arriving to Zürich we were promised a 20 CHF voucher each barely covering a soft drink and a snack. Unfortunately, we had to queue for more than half an hour to get the voucher which could be used at BurgerKing and Sportsbar, only.We were rebooked not to a later departure to Copenhagen, but to Brussel with a long stay there before taking off the Copenhagen resulting in an extended travel time of more that 8 hours.All in all, a very negative experience with unfriendly ground staff having no time to offer information or assistance.
I have booked my flight from Marrakech via Agadir to Zurich tomorrow on 13. Jan 24, operated by Edelweiss, Flight LX8118 internally at Swiss. The flight was affordable this way and as my travel plans changed, I am currently in Agadir, I just went to the airport to make sure I could join the flight directly in Agadir. No ground staff of any of the both airlines here so the local staff said to call them. I called Edelweis which said as long as I have a boarding pass,it should be fine but to check with Swiss. So I called them and they said no. I have to go to Marrakech because my ticket is cheaper than the one directly from Agadir. Even though its the exact same plane and my friend who did pay the 200.- more, can join this flight, which I will be on from Marrakech, in Agadir. Its a huge scam!! I paid for both flights, it should not matter where I get on the flight!!! This now ruins my plans for the last day of my vacation and adds 6 hours to my trip because I have to take a bus in the early morning to go to Marrakech to then fly back to Agadir! Absolutely ridiculous and a terrible customer experience. I will never book any flight with this airline again. It would have been absolutely no problem to board me in Agadir!!
I checked in online and reserved a window seat and they without any information changed my seat to middle row seat from Delhi to Zurich on 12th Jan 2024 . And the seats were really very uncomfortable. It was better to sit in the toilet pot 😡Also no baggage and nobody here to contact to 😡😡😡😡The attendants are good .
Travelling by air nowadays is a stressful experience full of uncertainties, delays and hidden charges. Flew yesterday from Bordeaux to Athens via Zurich on SWISS. All worked as it should and got us there without fuss. Food and drinks are now charged and not cheap but the quality is really good. Even a cheese burger delivered well beyond initial low expectations and the pretzel was a satisfying nibble with a glass of sparkling Swiss wine. Keep it up!
Returning from vaction in Miami via Zürich, the last flight to Copenhagen resulted in arrival without any of our 4 suitcases. We waited an hour at the luggage belt without any information and then afterwards more than one hour in line with the luggage handling company to file our missing luggage report. A horrible and deeply unacceptable experience after travelling more than 13 hours overnight! Furthermore flying business class it is completely unacceptable to treat us (and other customers) this way and we will never recommend anyone to fly with Swiss.Here a couple of days after arrival at home, 3 of our 4 suitcases have not even been located by Swiss.
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