Review Time
Rejected “personal item” bag despite being within measurements. Refused even after I showed them the requisite measurements listed on their website and brought out tape measure to show them. Ines, who identified herself as the flight supervisor, and her assistant, Danna, insisted despite me telling them I needed to get off plane quickly for a meeting and would be late for my meeting if I had to wait for my bag. Not just bad customer service but cruel.
On 2 June 2025, flight LX1090 (Geneva–Berlin) was cancelled with the vague explanation of “thunderstorms.” However, other airlines (including easyJet) operated flights on the same route during the same timeframe without disruption. This seriously undermines SWISS's claim of “extraordinary circumstances.”SWISS has:- refused to pay the standard EC261 compensation despite almost 24-hour delay,- refused to reimburse meal and drinking water expenses during the extended wait,- only reimbursed €16.20 for hotel transport,- failed to provide any meteorological documentation or operational records to justify the cancellation, as required under Article 5(3) of EC261 and confirmed by EU case law (Wallentin-Hermann, C-549/07).Customer service responded with a generic denial and no verifiable evidence. A formal complaint is being prepared for submission to the Luftfahrt-Bundesamt (Germany) and FOCA (Switzerland). SWISS’s disregard for legal obligations and passenger rights is unacceptable.Case-No: 2506-LX-05300
button "continue to payment" not working.Preneeded opening a Miles&More-account difficult (2FA, confirment, bloodtype, sexual orientation, and who knows what probebly else needed). price after opening Website for 2nd try was increase... Abort the whole trash. Two houres for nothing. Sell order for placed this company at the stock. Time for meditation and swinging bowl now. Ademerci.
Due to a series of unfortunate events I took 28 hours to travel on 2 flights from Dubrovnik, via Zurich to Newquay in Cornwall. I understand the separate incidents were beyond Swiss Air control but take huge issue with the complete lack of support, presence or advice during a very long day. We were returned to Zurich and dumped with no advice about new flight other than a time next day. We had to book own hotel, food etc. The only help was apparently at the 'transfer desk' where the queue to speak to someone was over an hour. Why oh why is there no customer support desk. Terrible experience, will avoid in future.
Delayed flight for over five hours, missed connection. Connection re booked for later and that was delayed - both Swiss Air flights. They said we could claim compensation - absolutely no way of contacting Swiss Air, all the numbers not valid and emails bounce back. Tried the chat and was in a que with 92 in front on me and it didn’t change so I gave up. Filled the form in on their web site but it will not accept our flight numbers. Flights booked through Lastminute.com and the only contact details they could give me for Swiss Air was a London phone number which was answered by Bulgarian Airlines.
Whilst the actual flights and planes are pretty good, don’t EVER get a connecting flight with this airline - they often don’t fly on time and worse still there is literally no communication or support to get connecting flights when delayed. Our recent experience from Athens to London Heathrow via Zurich was the worst. Our flight was delayed by almost two hours, meaning we would have only 25 minutes to get our connecting flight (with a trip through passport control as non EU) and yet the flight crew could not prioritise us getting off the plane or send any info to the connecting flight about our delay - in fact they couldn’t give us any info. We ran through Zurich airport, which also included a shuttle service as it was the other end of the airport, were held up at passport control for no good reason and as we got to our gate with 3 minutes to spare there was no info telling us that we needed to get a further stamp at a random pop up kiosk, so we were sent to get that by an abrupt and unsympathetic ground attendant - and whilst we were queuing a Swiss air representative brought a family who pushed in front of us and when I questioned it, she just said she’d been asked to assist them as they were late for a connecting flight!!! When I got finally back to the gate and tried to explain my frustrations and concerns, I was simply met with - fill out a feedback form on our website. When I persisted in my annoyance I was passed to someone more senior who just said the same. I asked whether our luggage would have made it and they shrugged and said they couldn’t be sure. It’s a real shame as the flights themselves and the cabin crew were very helpful and pleasant; however, they equally couldn’t tell us our luggage had made it. The irony was they clearly didn’t know to direct us to the app - as we discovered not long after the app informed us our luggage was safely checked in as on the flight with us. I’ll think twice before booking again with Swiss.
I bought the recommended ticket from Swiss Air called Business Green. This allows for Rebooking “Allowed plus fare difference”. When rebooking Swiss Air wanted a surcharge of 209 CHF.Original ticket price: 1,143.40 CHF (+209 CHF). New Business Green ticket price 715,55 CHF).Answer from Swiss Air: "We would like to inform you that the lower fare displayed on the website is a discounted fare, which is only available for new bookings. However, in your case, you are making changes to an existing ticket, and therefore, the lower fare is not visible when rebooking."What happened to "Rebooking Allowed plus fare difference”.Conclusion:The company’s short-term profit is more important than its customer-image.Warran Buffet: Image is made in drops but wasted in buckets!
I flew from Tirana to Paris via Zurich with SWISS on May 11th, 2025 (booking under one PNR). Our initial flight (LX1443) was delayed, causing us to miss our connection and arrive in Paris more than 4 hours late. Despite being operated by a European carrier, SWISS has refused any compensation, wrongly claiming Regulation (EC) 261/2004 doesn’t apply to departures outside the EU.During the delay, we received no assistance whatsoever—no refreshments, no updates, and certainly no support for traveling with a young child. After two formal letters citing Sturgeon (C-402/07 & C-432/07) and Folkerts (C-11/11), SWISS still refuses to pay the €250 per passenger (€750 total).I’m disappointed by SWISS’s blatant disregard for EU passenger rights and their complete lack of customer care. I urge anyone considering SWISS to think twice: if something goes wrong, you won’t get support, and you’ll have to fight tooth and nail just to receive what you’re legally owed.
Swiss has partnered with Dolfi1920 as baggage partner. The experience of dealing with Dolfi1920 while on a Swiss Air flight has been horrible. The fact that Swiss Air partner with Dolfi1920 is reason enough for the poor rating for SwissAir and avoiding it for future travels
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