Review Time
After being unceremoniously dumped onto a SWISS flight by another airline, I arrived at London Heathrow. I already knew my flight was delayed. I didn't need a shoulder to cry on. I had one simple, humble, earthly request: "Where is my gate?"My quest began with the 'SWISS Chat Assistant.' This was a mistake. After the bot failed, I was "upgraded" to a live agent named Agnes, who immediately informed me of what must be a top-secret company policy: they do not provide gate information via chat.Her helpful advice? "Find the nearest SWISS counter."When I explained that I was in the main terminal and couldn't see one, she offered this piece of profound, 4D-chess-level logic: "If you cannot find the SWISS check-in desk, please ask for assistance from the counter." I am still trying to decrypt this message.Defeated by the chatbot, I set off on foot. I finally located the physical desk, only to meet Agent 1, who seemed personally offended that I had interrupted her day by existing. She gave me a hostile glare and told me to wait for someone else.Enter Agent 2, a master of zen and the art of dissociation, who looked through me with a serene indifference I can only aspire to.So, after 30 minutes of battling a circular-logic chatbot, a hostile agent, and a zen master, I am left with no answers. I still do not know where my gate is. Is this a new loyalty program challenge? Am I supposed to use a divining rod? At this point, I'm just wandering Terminal 2 hoping to accidentally discover my flight.I am following up to say, that although the chat/customer service was not helpful, once I was able to email them Swiss did promptly address some of my concerns.
Swissair rebooked my flight and somehow my sports baggage was no longer included, even though I had confirmed before booking that all luggage was covered. I tried to fix it through their website, but the default contact location was South Africa — I ended up paying 25€ for a terrible-quality call where I could barely understand the agent. After all that, they told me I’ll still need to pay another 80€ at the counter because the flight operator changed. First time flying with Swissair and definitely not a positive start… and the flight isn’t even for another month, so who knows what other surprises are coming.
My flight last night was cancelled due to a technical issue. Swiss infirmed us via the application but the ppl at the gate did not know. They offered NO refunds for transportation, food and clothes. They left Geneva airport wihtout sending us someone to help us. The onlime customer service is awful (inexistent). They are a shame for Switzerland.
I emailed Swiss 3 times with no reply.I tried calling them and the number marked on the web site does not function.Eventually contacted them by phone and it was if they were in a busy cafe.I had to call another number with the same backround noise but also the loud typing noise as I spoke.They used to be good but are now like some amateur outfit
Swiss Airlines usually flies with significant delays, cancels direct flights, and rebooks business travelers on budget airlines with additional transfers in India. Some seats on the A320 have no windows, the backrests are non-adjustable, and the space in the rear is a disgrace for passengers. Swiss can only score points with its monopoly on flight slots in Zurich. Otherwise, unfortunately, there's no other reason to choose this airline.
Sharing my experiences on a 13 hrs Swiss Flight.24.09.2025 Swiss flight LX123 from South Korea to Zurich, departed at 10:05. The flight was for over 13 hrs.During the flight, prior to the meal, a menu was distributed to everyone, including the economy passengers. The MENU was good. It offers 2 food options to the passengers.On the first meal, FA with a red hair, gave me my food. I was not given any choice. The FA put the meal on my stow away desk and stated enjoy. I asked her if I am not going to get a choice, she stated that they ran out of meat option and can only give pasta. She did not apologise for this and just left.Snacks round. There were choices of vegetarian and meat sandwiches. I chose meat. I was given a sandwich by FA2 that has blond hair, but when I had a bite, it was frozen meat and cheese inside! I gave this back to the FA, to which she replaced with extremely cold meat sandwich.Second Meal round. FA3 with blond hair has put a meal on my stowaway table. I was not given a choice again. I challenged the FA and stated that on the first meal, I was not given a choice. She stated that they do not give options on second meals. After all the meals were served, there is a more senior FA walked pass my seat, carrying 3 big bowls of I can only assume as food, with coverings of green and silver foil. I can only assume that they are the food for the FA's.I also observed that their flight / plane tracker on the screen is not working. You can only see the remaining time data, but the passengers will not know where you are in the world already.If you will ask me if I had a good long haul flight, I will say No. If you will ask me if I will book Swiss Airlines again, I will say I will avoid it as much as I can!
My experience on flight LX0340 on August 31st was an absolute disgrace from start to finish. The so-called “cabin manager,” a tall man stationed in the business section, was shockingly rude, arrogant, and completely unprofessional.I was forced to check in my extremely small carry-on, even though it was well within size limits. When I asked for a reasonable explanation, I was told it would be “unfair” to let me take it onboard. Meanwhile, countless other passengers walked right in with oversized backpacks and carry-ons far larger than mine — no problem at all. This selective enforcement is blatant hypocrisy and nothing short of abusive treatment.This individual claimed to be the “cabin crew boss,” but what he truly lacks is even the most basic sense of respect, fairness, or customer service. Honestly, this airline operates worse than budget carriers like Ryanair or Wizz Air. At least with them, you expect no standards. Swiss pretends to be a premium airline, but the reality is they are cheap, cold, and utterly indifferent to their passengers.The entire reason I travel with a carry-on is to avoid checked baggage damage and mishandling — something airlines like this are notorious for. To forcefully take my bag while letting others stroll on with bigger luggage is completely unfair, insulting, and unprofessional. And to tell me it’s about “fairness”? That’s laughable — it’s pure hypocrisy.On top of that, this airline is plagued with constant delays and endless apologies that never lead to real solutions. They cancel flights regularly due to staff shortages, and it’s obvious they’re struggling financially. Instead of admitting their failures and treating customers with dignity, they double down with arrogance and contempt.This experience was unacceptable, humiliating, and infuriating. Swiss should be ashamed to even call itself a premium airline. They have no class, no consistency, and no respect for paying customers.
1/5 stars*I recently had the opportunity to fly SWISS business class from Singapore to Zurich, and unfortunately, my experience was a letdown. While SWISS has a reputation for excellent service, this flight fell short of expectations.The check-in and boarding process was a bit chaotic at Singapore , but the lounge at Changi Airport was pleasant. However, once on board, the seat, although comfortable, felt dated and lacked the modern amenities I've come to expect from business class. The two seat configuration was very cramped and the lie-flat bed was narrow. There was no mattress and thus the seat while lying flat was uncomfortable.The food, while tasty, was not particularly memorable, and the wine list was average. The service, although almost friendly, was inattentive and functional. Our flight attendants seemed at times overwhelmed, and it took multiple requests to get what we required. Considering the high price point of SWISS business class, I expected a more luxurious and seamless experience. For a long-haul flight like this, I would recommend exploring other business class options that offer more modern amenities and exceptional service.We flew Qantas from Sydney to Singapore and the difference between the two experiences couldn’t have been more stark. The Qantas flight was seamless, the seating spacious and extremely comfortable and the food and service impeccable. SWISS have a long long way to go to catch up. *Pros:* almost Friendly crew, decent food*Cons:* Outdated uncomfortable cramped seating limited entertainment options, inattentive service*Recommendation:* Consider alternative business class options like Qantas, Singapore Airlines, Qatar Airways and other Gulf carriers for a more luxurious experience.
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