Review Time
Seat bought for 30 CHF at 11a because I have a injury on my leg. Than removed without comment to 17 A. Than again removed on the gate to 28 F. Very unfriendly personal on the ground. They don’t know why I am bocked to 28F and told me I can get my money back from Swiss. Bad service on the airport. by the way: Gate B02 far away and bus transport. Even EasyJet or Ryanair has a better service! Why? Because the same but prices are cheaper. The service in the plane was excellent. The ground stuff can learn a lot. And my booked place was sitting a Swiss Pilot 😂😂😂
Where to start with the woest airline company in the world?Not on time, it happens...Lose your baggage without giving you ANY SUPPORT OR ANY INFORMATION WHATSOEVER. FINALLY FOUND MY BAGGAGE BACK A FEW DAYS LATER, TOTALLY DESTROYED!!! How is that even possible to destroy a Samsonite baggage. And now, since they are a bunch of thieves, they dont answer emails on time (no rush, right?! you left me without anything and then you destroyed my only baggage, no big deal, I guess) - they answer you once a week with some stupid general information and are obviously doing everything they can to delay, delay, delay and not refund what they owe me! Had to buy everything back on my own to be able to go on my holidays! Congratulations, I will modify that review if they solve the issue, otherwise, I will spread the word absolutely everywhere, be sure of that.
Travelling from Manchester to Cairo on our Honeymoon with a change in Zurich on the 9th of December. We decided to book with Swiss Air as a reputable carrier rather than Egypt Air, what a mistake! On the outward journey flight from Manchester was delayed and the transfer to the Cairo flight with our bags took place on the Runway! Next day get a message saying they have lost my bag, which they hadn't it was with me thankfully as we were touring round the country and cruising down the Nile so goodness knows when the bag would have caught up with us.. On our return flights on the 22nd of December again the flight was delayed leaving Cairo but with enough time to to do the transfer in the terminal at Zurich, unfortunately our luggage missed the flight. 1st case was delivered damaged on the 24th of December and the Second bag with the Christmas presents didn't turn up till late in the evening of the the 26th.Surprised that all we were offered on board these flights was a bottle of water. Burger fries and a beer cost £33.92!!The service that Swiss Air offer is worse than EasyJet/ Ryanair but they still charge premium prices.
Please avoid using Swiss Air at all costs. I have had one experience with them and it has been the only negative experience I have ever had with an airline company (good going, I know). They delayed my first flight so that I had to miss my transfer. The alternative transfer was later in order for me to then catch it but by later we are talking of a cross over time of less than 20mins which is obviously impossible. It took 20 minutes just to leave the plane.But what is incredible is that the claims process has taken over 6 months. The woman I am corresponding with, Ursule Kawissa-Matumbo did the following;- reimbursed 150€ then closed the case without telling me and before I could retrieve anything.- then said I wasn’t owed anything.- then outlined (in writing) I was owed more than I initially asked for.- then gave less then she said I was owed. - finally forwarding my case to the refunds team (so she says) but I fact closing the case. I have had to do three separate claims, she refuses to include her manager, she consistently contradicts herself and for some reason despite the fact her colleagues can respond to me quicker, they always just pass the buck back to her. Awful company, and (and I am sorry to state it in such a mean way) can only be characterised by stupidity. Much of the correspondence with the company display them as just not very bright. Don’t use them. Best of luck! Dominic Sharrock
Worst service ever. Can’t even describe how disappointed I am. Been sitting on an airplane for 3 hours because the plane wasn’t defrost from ice. After 3 hours the plane got cancelled because the cabin crew could not, due to rules, work the whole shift to Jamaica. After wating for our bags for 1,5 hour and in the line to their Servicedesk for another 2,5 hour they offered us a new flight that will take us to our destination in 25 hours!! They didn’t even help us with accommodation. Say no more.
JBG to Zurich long haul - No leg room. seats in front tilt back far too much so you feel very chlostrophobic.Food awful, service very poor.Zurich to MAN short haul - waited until we were all on board having been seated for an hour decided that we couldn't fly because the toilets weren't working, Back into the terminal and instructed to go to another gate and await boarding. Told we could use our boarding passes to get something to eatr up to the value of $10, Boarding passes didn't work at any food outlet. On the flight nothing to eat offered only a bottle of water given out. Shocking customer service, Will NOT fly with them ever again and would not recommend them to anyone
My partner had huge problems trying to get an EU Visa she’s Chinese and she was victimised by the Portuguese and Spanish consulates so we tried to rearrange her air ticket from Johannesburg to Zürich and onto Tenerife and we never got the Visa so we couldn’t use the air ticket I’ve written three times to the CEO asking for a refund and I’ve had no acknowledgement whatsoever they’re lousy airline to travel on their system and food and their seats are very uncomfortable I would rate them one of the worst airlines in the world and not worth Spending the money on a lousy air ticket that cost a lot of money
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