Review Time
Fiber optic installation is long overdue.They sold to me the Internet T-Mobile Thuis Internet-Fiber Optic subscription, lying saying it was available in my street.They never got back to me since the purchase. I had to call them, just to learn it isn't available in my street and they have to install it. No estimation of when that would be done. Only asking me to wait.After waiting 2 weeks I call again, and they ask me to call another number (Company which installs the fiber optic connection) myself. They gave me the message that I have to wait and they will contact me back.Lack of transparency and trust with T-Mobile. After being a client for such a long time. Don't recommend it.
This is no Company there service sucks but there prices keep getting higher there customer service reps are awful they lie about everything from prices to how they will help you If you are considering switching to them be prepared to spend well over 2500 a year !!!!!!!!!!!!!!!!!!!!!!
Buyer beware! This company is stealing money from me. I was a Sprint customer and then they merged with T-Mobile last year. I switched to Verizon in November.T-Mobile has charged me in December and January (almost $300 in fraudulent charges). No prior warning or invoices. No explanation.After the first unexplained charge, I called in and was assured it was just the final charge for service provided in November. They assured me that I didn't need to return my device since it was paid off.Understandable, but it's concerning that they said I couldn't have an invoice since I wasn't actually a customer. In fact, their customer support team has denied me any explanation, stating that I don't have a T-Mobile account. Conveniently, while they have blocked me out of their system, they still kept my bank account information on file so they can continue to take money.They randomly took $173 out of my account yesterday. I called support to ask why and they said they can't help me because I don't have an account number. I asked how to get an account number and they said that I can't get one because I am not a customer.So they have me stuck in a frustrating loop here.
Buyer beware! This company is stealing money from me. I was a Sprint customer and then they merged with T-Mobile last year. I switched to Verizon in November.T-Mobile has charged me in December and January (almost $300 in fraudulent charges). No prior warning or invoices. No explanation.After the first unexplained charge, I called in and was assured it was just the final charge for service provided in November. They assured me that I didn't need to return my device since it was paid off.Understandable, but it's concerning that they said I couldn't have an invoice since I wasn't actually a customer. In fact, their customer support team has denied me any explanation, stating that I don't have a T-Mobile account. Conveniently, while they have blocked me out of their system, they still kept my bank account information on file so they can continue to take money.They randomly took $173 out of my account yesterday. I called support to ask why and they said they can't help me because I don't have an account number. I asked how to get an account number and they said that I can't get one because I am not a customer.So they have me stuck in a frustrating loop here.
If I could give less than one star I would! I’ve never had as many issues as I have with T-Mobile. Overwhelming amount of headaches from start to finish, customer service reps never have the same info as the one I spoke to before. Told one thing, then see chargea wrong on bill. Every single month from August to Jan I had issues with my plan. I had to repeat my complaint and account info to 3 different reps in one day today… one hung up on me, the other pawned me off to another rep! Finally said cancel my services I’ll go back to ATT&T even if it means terrible reception atleast I knew what I was paying each month and they knew what they were talking about when I did need to speak to someone (which was rare). Horrible… and it was EVERY SINGLE MONTH. They need to keep better notes and actually read them, know what they are talking about and be held accountable if they treats customers like I’ve been treated. Never again!!!!!
If I could give less than one star I would! I’ve never had as many issues as I have with T-Mobile. Overwhelming amount of headaches from start to finish, customer service reps never have the same info as the one I spoke to before. Told one thing, then see chargea wrong on bill. Every single month from August to Jan I had issues with my plan. I had to repeat my complaint and account info to 3 different reps in one day today… one hung up on me, the other pawned me off to another rep! Finally said cancel my services I’ll go back to ATT&T even if it means terrible reception atleast I knew what I was paying each month and they knew what they were talking about when I did need to speak to someone (which was rare). Horrible… and it was EVERY SINGLE MONTH. They need to keep better notes and actually read them, know what they are talking about and be held accountable if they treats customers like I’ve been treated. Never again!!!!!
I purchased T-Mobile 5G Internet service and received the small gateway device and was ready to setup, which requires the download on a mobile device of the setup app. This app is the only way to install and manage the network. Well, trying to download the app is a lottery, a crap-shoot, the spinning magenta ball!! Remove and reload, forget your network, add the network. Hours later you eventually get the app. The setup and install is very easy, change the passwords and you are ready with a 5G wireless network giving you any where from 100-400 mps! But why can't this world wide company with leading edge technology have you download the main key to the network like any other app from the App Store??? Please find out and tell me.
I purchased T-Mobile 5G Internet service and received the small gateway device and was ready to setup, which requires the download on a mobile device of the setup app. This app is the only way to install and manage the network. Well, trying to download the app is a lottery, a crap-shoot, the spinning magenta ball!! Remove and reload, forget your network, add the network. Hours later you eventually get the app. The setup and install is very easy, change the passwords and you are ready with a 5G wireless network giving you any where from 100-400 mps! But why can't this world wide company with leading edge technology have you download the main key to the network like any other app from the App Store??? Please find out and tell me.
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