Review Time
I signed up for their service a while back, and their customer service and network is horrible. I purchased a phone from them and the mobile network was unreliable. I tried to return the phone and it took 3 months to get a refund! It was no fault of mine. There was a lot of false promises, and one hand not knowing what the other hand was doing. It was a headache and a mess with this company as they are too unorganized. If I didn't keep records of all my transactions and conversations, I would not have gotten my money back. Avoid T-Mobile because they are incompetent and their service is horrible.
I signed up for their service a while back, and their customer service and network is horrible. I purchased a phone from them and the mobile network was unreliable. I tried to return the phone and it took 3 months to get a refund! It was no fault of mine. There was a lot of false promises, and one hand not knowing what the other hand was doing. It was a headache and a mess with this company as they are too unorganized. If I didn't keep records of all my transactions and conversations, I would not have gotten my money back. Avoid T-Mobile because they are incompetent and their service is horrible.
Even though I'm on the Magenta Plus plan my data is always used up and my service is slow. When you call customer support they'll tell you it's because the network is congested. How is that my problem? I'm paying you for a premium service.
Even though I'm on the Magenta Plus plan my data is always used up and my service is slow. When you call customer support they'll tell you it's because the network is congested. How is that my problem? I'm paying you for a premium service.
I can't believe that T Mobile has such a poor rating! My experience with the customer service representatives has ALWAYS been incredibly excellent. Problems arise and it's unfortunate and annoying but having high quality customer service reps make all the difference for me. You can't stop life's bumps but we can over come them graciously and respectfully. This has always been the case with T Mobile for me!!
I can't believe that T Mobile has such a poor rating! My experience with the customer service representatives has ALWAYS been incredibly excellent. Problems arise and it's unfortunate and annoying but having high quality customer service reps make all the difference for me. You can't stop life's bumps but we can over come them graciously and respectfully. This has always been the case with T Mobile for me!!
They allowed a fraudulent lost phone claim to go through. The person had a different name and address, they did not verify anything just changed my email and sent a replacement phone to a new address. Sounds hard to believe, but it happened to me. Plus they blocked my phone and would not restore service for 3 days.
They allowed a fraudulent lost phone claim to go through. The person had a different name and address, they did not verify anything just changed my email and sent a replacement phone to a new address. Sounds hard to believe, but it happened to me. Plus they blocked my phone and would not restore service for 3 days.
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