Review Time
I wish there was a negatif billion optionThey have the worst customer service ever They all lied on the phone and every time phone hang upI am a teacher. Over the chat they promised me to get magenta plus with magenta price. Anyways they did not. After I purchased I checked my email and reailized the lady lied to me.Anyways I tried to cancel almost ten days and never activated the cards. Finally today at the store they said my account is cancelled. But I did not get any email notification. When I got back home I called customer service again they told me it is not an option. I will not get any canceltation email.🤪🤪🤪🤬🤬🤬I am done horrible terrible tmobile
I wish there was a negatif billion optionThey have the worst customer service ever They all lied on the phone and every time phone hang upI am a teacher. Over the chat they promised me to get magenta plus with magenta price. Anyways they did not. After I purchased I checked my email and reailized the lady lied to me.Anyways I tried to cancel almost ten days and never activated the cards. Finally today at the store they said my account is cancelled. But I did not get any email notification. When I got back home I called customer service again they told me it is not an option. I will not get any canceltation email.🤪🤪🤪🤬🤬🤬I am done horrible terrible tmobile
We have been T-Mobile customers over 20 years and the experience I had yesterday with this company's customer service was inexcusable. After being promised the great price of $55 for 2 lines for the Magenta Plus Plan (all fees and taxes inclusive) two days ago, I was told all the notes were in my account and all I needed to do was call back with my husband and convert our business account to a personal account. We currently pay $88 for 2 lines (phones are paid for) in our business account. The initial rep enthusiastically and repeatedly told me "you're saving over $30 a month"! So when I call back to sign up for new plan, apparently no one knows of this price point for this plan, even after speaking with a supervisor and after being put on hold by 2 or 3 reps (had to call back at one point), there was no possibility of getting what I was promised. They need to fire the rep "Cynthia" (if that's her real name) who is lying to customers so when they call back it's classic bait and switch--to get them to sign up for a more expensive plan. Didn't fall for it. Loyalty means nothing to T-Mobile so we will be shopping for another provider.
We have been T-Mobile customers over 20 years and the experience I had yesterday with this company's customer service was inexcusable. After being promised the great price of $55 for 2 lines for the Magenta Plus Plan (all fees and taxes inclusive) two days ago, I was told all the notes were in my account and all I needed to do was call back with my husband and convert our business account to a personal account. We currently pay $88 for 2 lines (phones are paid for) in our business account. The initial rep enthusiastically and repeatedly told me "you're saving over $30 a month"! So when I call back to sign up for new plan, apparently no one knows of this price point for this plan, even after speaking with a supervisor and after being put on hold by 2 or 3 reps (had to call back at one point), there was no possibility of getting what I was promised. They need to fire the rep "Cynthia" (if that's her real name) who is lying to customers so when they call back it's classic bait and switch--to get them to sign up for a more expensive plan. Didn't fall for it. Loyalty means nothing to T-Mobile so we will be shopping for another provider.
I was with sprint ever since 2005. 15 years of great service. 15 years a great customer service. 2020, sprint turns into T-mobil and my service is crap, and customer service is run by ruid children. As soon as I can I will be leaving this Joke of a company.
I was with sprint ever since 2005. 15 years of great service. 15 years a great customer service. 2020, sprint turns into T-mobil and my service is crap, and customer service is run by ruid children. As soon as I can I will be leaving this Joke of a company.
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