Review Time
I had another ISP for many years that went south on their customer service and pricing. I switched to T Mobil as a trial and found them to be a very approachable company.Their customer service has vastly improved since their rocky beginning and I being a customer service rep my whole life found them to be excellent and I would give them a 5-star rating regarding thisTheir pricing is very reasonable. I did a lot of shopping before choosing and found them to be very competitive. I wish I had switched years ago before sending all the money I did to a company that has become too big for their britches.
I had another ISP for many years that went south on their customer service and pricing. I switched to T Mobil as a trial and found them to be a very approachable company.Their customer service has vastly improved since their rocky beginning and I being a customer service rep my whole life found them to be excellent and I would give them a 5-star rating regarding thisTheir pricing is very reasonable. I did a lot of shopping before choosing and found them to be very competitive. I wish I had switched years ago before sending all the money I did to a company that has become too big for their britches.
Switched from Sprint due to poor customer customer service. T-Mobile was far friendlier, but screwed up my account so badly, I left after 6 weeks. They also charched me for a full month’s service that I didn’t use. My bill cycle was from 1/9/19-2/9/19. I cancelled service and ported my number on 2/11/19. They charged me for service up to April 1st. And told me I had no recourse, because their policy is to charge for a full month, even if service is cancelled one day into the new billing cycle. Major rip-off!
Switched from Sprint due to poor customer customer service. T-Mobile was far friendlier, but screwed up my account so badly, I left after 6 weeks. They also charched me for a full month’s service that I didn’t use. My bill cycle was from 1/9/19-2/9/19. I cancelled service and ported my number on 2/11/19. They charged me for service up to April 1st. And told me I had no recourse, because their policy is to charge for a full month, even if service is cancelled one day into the new billing cycle. Major rip-off!
So I had a issue with T-Mobile where I came from sprint to be able to talk and text at the same time because of my job, not only did they suppose to buy me out of sprint with a rebate the also took my brand new Iphone 7Plus and gave me nothing. I submitted all the correct documentation and the representative at the location help me they still yet to do so...still a year later plus now on my credit report and this company try to low ball me saying that the either pay a $100 so dollar bill OR just pay the rest of the phone I owe with them which is only $200 so dollars which is very unfair to me as a customer when they have a $400 so more dollar bill on my credit report very unsatisfied. If I have to I will pursue legal action or I will get a lawyer.
So I had a issue with T-Mobile where I came from sprint to be able to talk and text at the same time because of my job, not only did they suppose to buy me out of sprint with a rebate the also took my brand new Iphone 7Plus and gave me nothing. I submitted all the correct documentation and the representative at the location help me they still yet to do so...still a year later plus now on my credit report and this company try to low ball me saying that the either pay a $100 so dollar bill OR just pay the rest of the phone I owe with them which is only $200 so dollars which is very unfair to me as a customer when they have a $400 so more dollar bill on my credit report very unsatisfied. If I have to I will pursue legal action or I will get a lawyer.
I don't know where to start with this company. One hand doesn't know what the other hand is doing. The worst customer service I have ever dealt with besides specter mobile. Lack of concern for the lack of anything I had issues of losing service with T-Mobile Every time I went out of town. Could not get ahold of my family could not text my family. I had them for one year and kept telling them my issues they kept saying they were working opening up a work order and were Checking on the problem. Never got resolved. Was told it is what it is. So if you like terrible service and no service when you leave out a town this company is for you. The old saying you pay for what you get which with this company isn't s##it. I would not recommend this company for nothing. Customer service is terrible Just talk to the people then you will understand what I am saying
I don't know where to start with this company. One hand doesn't know what the other hand is doing. The worst customer service I have ever dealt with besides specter mobile. Lack of concern for the lack of anything I had issues of losing service with T-Mobile Every time I went out of town. Could not get ahold of my family could not text my family. I had them for one year and kept telling them my issues they kept saying they were working opening up a work order and were Checking on the problem. Never got resolved. Was told it is what it is. So if you like terrible service and no service when you leave out a town this company is for you. The old saying you pay for what you get which with this company isn't s##it. I would not recommend this company for nothing. Customer service is terrible Just talk to the people then you will understand what I am saying
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