taobao.com

1.9
1.9 Based on 151 reviews

淘宝网 - 亚洲最大、最安全的网上交易平台,提供各类服饰、美容、家居、数码、话费/点卡充值… 2亿优质特价商品,同时提供担保交易(先收货后付款)、先行赔付、假一赔三、七天无理由退换货、数码免费维修等安全交易保障服务,让你全面安心享受网上购物乐趣!...

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Average Rating

1.9

/
5

151 Reviews

5 Star
13%
4 Star
9%
3 Star
3%
2 Star
2%
1 Star
73%

Filtered Reviews

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Review Time

aida shatz
It’s the worst shopping experience

It’s the worst shopping experience. They have sent fake items and size doesn’t match when I try to return the shipping fees costs more than the goods I ordered and the team from taobao doesn’t cooperate. No refund no respond. Worse shopping experience

1
Date of experience: Dec 18, 2025
Lee John heng
Deliver wrote will receive item from…

Deliver wrote will receive item from yesterday and today still not received

1
Date of experience: Dec 02, 2025
heng jaylen
My package till now haven’t received

My package till now haven’t received. The driver doesn’t want to deliver.already two times the driver declined to deliver the package.

1
Date of experience: Nov 15, 2025
Kong
When you buying big items or breakable…

When you buying big items or breakable items don’t trust the refund .. after much reviewing and stress of seller’s evaluation they only refund you your item price .. international shipping cost a bomb so it’s not worth it . I bought some glass containers for new home and some broken when received . I requested for refund but have difficulties corresponding with the seller as they only understand Chinese Although there is translation but after a lot of correspondences and stress I only manage to get back the item price which is only a small fraction of the total bill I paid .. the main bulk of the purchase came from the international shipping and taxes ..In the end it’s cheaper to buy from my home country .

1
Date of experience: Nov 10, 2025
Irene Davidson
I received a faulty dvd player

I received a faulty dvd player . The picture only fills half the screen . The chances of the seller agreing with Taobaos verdict are minimal . I have had to prove with photoes over and over again . So far it's been daily for 2 weeks . Still no success . DON'T BUY FROM THEM .

1
Date of experience: Oct 29, 2025
Peter
A Chinese scam

A scam. The prices look unbelievably cheap, but that’s how they catch you. First you pay enormous amounts for shipping and taxes. Then when it arrives in your country you are asked to pay taxes AGAIN! You get threatened by Speedaf that they will send your parcels back to Taobao and that you will “never see your refund” (!) unless you pay more! To make things very complicated you must pay the taxes for every individual item separately! The end result is that the price increases by more than 800% ! Stay away!

1
Date of experience: Sep 24, 2025
Overall service is OK

Overall service is OK, but I hate the way they provide incorrect waybill numbers on the order page. People shouldn't have to ask customer service for a number that can actually track the parcel when it leaves China - firstly I got given the tracking updates, then had to ask again for the actual number. I don't really understand why there seems to be a sort of reluctance to provide such basic information. If they want less complaints/inquiries then it would be a good idea to just hand over the relevant info.

3
Date of experience: Sep 23, 2025
Shian Halim
A rip off company

A rip off company. I returned the item but no refund was given! Thief!!!

1
Date of experience: Sep 12, 2025
Janice Chan-Shcherbakova
Disgusting refund and return process to make you give up trying

The refund and return process is so disgusting, complicated so that consumers rather give up then fight to get their money back, that’s how they function. For the same product, each sizeis regarded 1 order and to return every size, we have to pay shipping for each of all these different orders individually, and pack separately and have x number of people come pick up individually. This is how they create jobs in China eh?I wouldn’t even give a star. Customer service is a human reciting same script on repeat, no help at all.

1
Date of experience: Sep 05, 2025
unknown
disgusting taste

disgusting taste don't try it...."Overpriced and underwhelming experience! The restaurant's prices are exorbitant, with dishes that fail to justify the cost. Food was below average feels like vomiting, service was slow, and ambiance was lacking. Definitely not worth the hefty bill. Disappointing experience overall." literally i am crying please don't go

1
Date of experience: Aug 18, 2025

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Business Details

  • 淘宝网 - 亚洲最大、最安全的网上交易平台,提供各类服饰、美容、家居、数码、话费/点卡充值… 2亿优质特价商品,同时提供担保交易(先收货后付款)、先行赔付、假一赔三、七天无理由退换货、数码免费维修等安全交易保障服务,让你全面安心享受网上购物乐趣!

  • language https://www.taobao.com

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