Review Time
Everyone was really helpful from start to finish. Tayla was great pulling together designs and options and both consultations with Simeï were friendly, helpful and really made me feel comfortable with moving forward with commissioning a ring. Both went to great lengths to make it as easy as possible. The final product was beautiful and my (now) fiancé is over the moon with it! Could not recommend more.
Taylor and Hart were fantastic and I was very satisfied with my experience and the engagement ring.Mark was very helpful with a video call to discuss what I wanted and explain everything to me. They were quick in responding to me and keeping me updated and were able to deliver the ring to a set deadline.The ring is beautiful and my fiancé loves it! The during sales and after sales care is great and I can thoroughly recommend them.
I absolutely regret going through Taylor and Hart for an engagement ring. I am infuriated that they ruined a moment that was very important to me, one which I will never be able to get back.In brief, they took too long to deliver the ring despite multiple assurances otherwise and plenty of time. They never seemed concerned about the deadline and I always had to be the one to remind them that they were falling behind.I contacted them in May of 2022 in regards to a bespoke design with a deadline of late August. I had a design in mind and some drawings of what I was looking for, which in theory should have made their job easier as they didn't have to conceptualise a design from scratch. Their FAQ says that it should take 2-5 days to complete a design. Despite only using two of the three free amendments, the actual time it took them was FORTY-NINE DAYS once they received my design. During this time I was bounced around between people as they all took their annual leaves. At a certain point I had to ask the design team to speed up the process, as the deadline was rapidly approaching. After the first amendment, I was still unhappy with some aspects of the design, but I was worried that if I amended it again I would not receive the ring on time. I expressed my concerns but was assured that it would be delivered by the deadline. I ordered the completed design being told that I would have it by the 23rd of August (deadline the 24th). On the 8th I received an update that it was on track. Then on the 18th I email them to let them know they need to ship it out that day for it to arrive on time. They said they would have it delivered, so I assumed they shipped it out.Then, on the TWENTY-SECOND, the day before I was supposed to have received it, they had the gall to send me an email with no indication that anything is wrong, that they want me to see pictures of the ring before they send it out! I had to ASK if this meant it was going to be late, they avoided the question and said if it were late they could ship it to my destination instead. Because of this, I had to book another night stay at my expense to be sure I would have the package, and I spent my entire time with my partner constantly stressing and looking at my phone for updates. Multiple times they would promise to contact me and then did not, and kept pushing back the date of delivery. My initial date was significant to me, but I had to settle for the idea of just being able to do it on my trip at all.Finally they shipped it out when we were leaving to go home. Because the website said they would be shipping via USPS, I set the package to deliver to the post office. Then it was sent through FedEx and I had to frantically try (to no avail) to contact both parties to try to get them to change the delivery address so that I could at the very least get the ring before I had to go back to work. When that didn't work, I finally, feeling so defeated about the whole thing, broke down and told my partner the entire story. This of course ruined the surprise and the magic and everything. I had to call off of work in order to pick up the package and I proposed at a park on our shared day off.When I complained to them about my experience, their offers to rectify the situation were: a bouquet of flowers, OR champagne, OR a discount on wedding rings. Forgive me, but I don't think that is proportionate compensation for robbing me of the opportunity to surprise my partner with an engagement ring. I will never get the chance to do that again. Needless to say, I returned the ring.Luckily, we were able to go through another company who did a wonderful job of manufacturing a similar ring, and we retried the proposal so that now we can look back at our engagement fondly. It still will not be the same, but it was the best I could do after all of this.
Very easy to deal with extremely helpful and friendly and made the experience of buying a Diamond and setting it in a ring a lot easier than i had envisaged it might be. Also The updates and offer of assistance throughout were appreciated. Plus getting the whole thing completed in 2 weeks to match my deadline. No problem in recommending Taylor and Hart. 1st class service
Great support throughout the entire process, everyone was super responsive and offered great advice to ensure the perfect ring was made.I originally had concerns about ordering something like this online, but with the great visualizations that the Taylor and Hart website has combined with getting lots of images of sample rings it made the process very comfortable and the end result was exactly as (maybe even better) than what i had seen on the visualizations.
Was looking for an engagement ring and had no idea where to start. One of T&Hs ring designs caught my eye. But I wanted it with an emerald, so I got in touch through the design your ring option. The team were really quick to get back to me, gave lots of great options and the next day I had a preview of exactly what I wanted. Made the order online and it arrived exactly when predicted. Very happy with the ring!
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