Review Time
Vi hjelpe deg ikke, det er Telenors motto. Got a letter that isdn will shutdown. While the letter suggest they will help you to find a new service that fittsthe customer. I have a hard time to find a solution.They do not know what product they have. They have no clue what it does, can also not tell you of existing device will work with the telephone service you intent to buy. They even tell me that service i found on there website is not a service of Telenor. 😫😫😫
Stupid service! Both the internet and the technical support. Today, the internet was down, I spoke to the technical support who was reckless and rude! he told me that this is how it is and I just have to wait and there is no time frame to solve the problem. It seems that he can chose to not send the survey message, because he knew he behaved rude and disrespectful!
Very bad service, indeed! A person on the phone was arrogant and not willing to help. When I was disappointed and said that maybe it is better to change the provider - his answer was “Ups to you!” I did not remember his name - but if he is reading this - he will understand. I called on September 15 at 15.07.
Awful customer service. Purchased a Huawei 5G modem that constantly disconnects from internet. I have to restart it several times an hour. Cost me NOK 5500.It took a week for the customer service to give me a response to my phone call, which in my case was an SMS along the line: Everything is fine on our end so we wont help you.Thanks for selling me a broken piece of plastic!Worst customer service I have experienced.
8 years I'm stuck with crappy ADSL (and I do mean crappy).Every time the excuse is "Sorry Sir, Old lines", while the bills come in anyway. They have even raised prices to "pay for the fiber and 5G expansion!", which was rich! Why you ask?Well they expanded Fiber... IN THE AREA WERE VIKEN FIBER ALREADY PUT IN FIBER! Yes there are now two fiber cables in the ground there, but the people that couldn't get fiber still haven't gotten fiber. Now I hear you ask: You must live in some kind of backwards town of 2 horses and 1 man. NOPE Center of Tønsberg, they never put it in stopped right at the edge of the road so my neighbors did get Fiber from Telenor (which btw they also could already get from Viken Fiber, I KIDD YOU NOT!).Basically they must have had a share holder meeting which was "these suckers are stuck with us in the region were we don't maintain the lines anymore, where are they going to go? They can't get away, now this area with Viken Fiber, that's growth! That means share holder dividend! Screw our current customers!", as by now I can no longer excuse this behavior.Now I hear you say: You are just spoiled, in my day we had to walk to the post office in 2 meters of snow while in the hot sun and while being whipped by our mothers for not being on time!And I can see that being true... were it not that I pay more than fiber for this connection and half the time it just.. drops. The moment the apartment block goes online, the connection becomes really unstable. We cannot send files over Skype or Zoom (great to work from home during Rona XD with this connection..... you can't XD.) to each other without it dropping (as it just eats up the upstream and thus the downstream blocks out). And it more is an "Emergency Only" thing than an actual proper Internet connection. If you buy a modern console? Sucks to be you, patch sizes on PS4 and XBox One are so big that it'll take you a week to download them, that is if it doesn't drop out half the way in.Now for customer service... good grief. They are trying, and bless them for that. But outside of "Sorry Old Lines" they can't help you. As Telenor literally is not maintaining their old lines anymore. So those poor things at the other end of the phone have to deal with angry people like me who are paying for crappy services still running on technology from the 90s.Of course Telenor is keen to call you or send you spam about "The new iPhone!". Seriously this company is a joke, it's a former state company turned greedy and no longer maintains the infrastructure that they should. The state won't stop them, but clearly they have no intention of upgrading their infrastructure unless someone else (Viken FIber in this case) already put in a cable. Then they put in another cable to make sure their hostages can't escape. Horrible company, and I'm sure you can read that I'm extremely frustrated. But 8 years of overpriced CRAP does that to you. Oh well at least I do not own a TV, or I'd probably be going insane by now XD.
Can't add zero stars, so this one is just added to inform people of a company totally without an ethical sense or interest in equality and social responsibility. Their customer service also fits this low- morale pattern of behaviour... Two thumbs down!
Worst company ever. A disgrace in a sivilized world. Regards customers a dirt, never delivers as promised and uses the monopoly situation for whatever it is worth. Have been waiting for 7 months for action, no follow-up in spite of more than 40 phonecalls. It is impossible to get through to anyone who can make a deciision. A clear case for the Competition Authorities. Stay away if you have alternatives!
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