thatssofetch.com.au

3
3 Based on 141 reviews

Melbourne based boutique clothing store with free express shipping Australia wide for all girls and womens clothing and fashion items. Fast delivery, best price...

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Average Rating

3

/
5

141 Reviews

5 Star
45%
4 Star
4%
3 Star
1%
2 Star
9%
1 Star
42%

Filtered Reviews

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Review Time

Lisa
Refund Policy

Bought two dresses because with them being shipped we wanted to try more than one at a time for homecoming without them getting here late. Love one and keeping it and returning the other. Not only do they charge $5.99 for the return but they only issue a store credit. Really unsatisfied with this process. At least give me my money back.

1
Date of experience: Sep 13, 2025
Sharkey
Awesome

On time, fit well, just as pictured

5
Date of experience: Sep 13, 2025
Kelly
Staff were happy to assist & replied promptly.

Shipping was quick & the dress was as nice as it looked online. We had a problem upon delivery from my end & the company were very quick to help & happy to assist us to solve the issue through their online chat. Will definitely order again.

5
Date of experience: Sep 12, 2025
Co Kayco
Shein quality don't recommend

Shein quality don't recommend. Trustpilot why you threatening to not post my honest review because I won't give my phone number and whatever to THATS SO FETCH this is the experience I had with that clothing company Just received my order sitting outside wasn't even told it was here anyone could have just stolen it your quality is absolutely rubbish you are ripping people off with the prices your charging and your shein quality disgusting.  I prefer my money back. Will never order from your low quality store again enjoy my money I wasted frauds. AND OBVIOUSLY I AINT THE 1ST.

1
Date of experience: Sep 10, 2025
Sasha Lucy Kyriacou
Customer services absolutely 10

Customer services absolutely 10! Unfortunately I had to send back items due to not fitting so I needed to contact customer service for guidance and I can not believe how quickly, easily and friendly they have been. I appreciate you all so much thank you!! 🫶🏼🫶🏼

5
Date of experience: Sep 09, 2025
Angela Khoury
Beautiful dress but faulty

I recently purchased a dress that tied up through the back of the dress via studs, these were actually faulty. If it was 1 or 2 I think we would have managed but it was a whole section of the dress and we weren’t happy. After contacting the customer service team via the chat icon they were able to return / exchange via a pre paid postage. The new dress is on its way and the faulty one has been sent back.I have given 4 stars as the customer service was great, however a 5 star rating for me is the product should have been checked prior to send it out. Maybe the items are packaged and so not wanting to open every piece may cause some overhead with staff, I was happy I could return the dress but since it has sold out we have had to choose another dress.

4
Date of experience: Sep 08, 2025
Leila Sabovic
The customer service is so so sweet

The customer service is so so sweet! They helped me out with exactly what I asked for and responded in less than 24 hours! Will be purchasing from them again!!

5
Date of experience: Sep 07, 2025
Shea Lawlor
Horrible

Horrible. Order hasn’t even been shipped out and they could not offer me a refund or cancel my order. Girls don’t order from here don’t trust the good reviews I wish I listened to the bad ones.

1
Date of experience: Sep 06, 2025
Vicki
i havent seen the dress yet!

i havent seen the dress yet!! however the deliveryto the uk was fab arrived in 3 days wow

5
Date of experience: Sep 04, 2025
Liam Coleman
The returns policy is not acceptable at…

The returns policy is not acceptable at all and against consumer rights. I have sent an email regarding this and hoping for a full refund not an exchange or store credit. I am a single full time working mum who is going to be put in severe debt and financial trouble without the refund. Severely worried sick and causing major panic attacks and anxiety. I have contacted my bank who have stated they can sort it from there end but I need to contact the company first.

1
Date of experience: Jul 12, 2025

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Business Details

  • Melbourne based boutique clothing store with free express shipping Australia wide for all girls and womens clothing and fashion items. Fast delivery, best price

  • language https://thatssofetch.com.au

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