Review Time
A dress I bought came faulty, I lodged a faulty item complaint through the app which was very easy and they replied really fast! They offered a replacement or a store credit so I asked for a replacement, since they didn’t have the dress in stock I opted to keep it, they still gave me store credit and I got to keep the dress which was really lovely of them!
Received a crop top that is completely see-through when on (not an intentional sheer material). I emailed them and notified them and advised I wasn’t happy to pay return postage considering the poor quality and that your whole chest area is exposed. They replied and asked me to send a photo or video, I quite rightly said that was inappropriate and kindly asked for a pre-paid label or free post returns address. The next advisor sent me another pre-created template, which totally ignored anything I’d already said!In a nutshell their customer service is horrendous and ignorant! ***EDIT in response to company’s response…. No, no you offered this AFTER I left the trustpilot review. I don’t want your store credit, I want you to do better rather than leaving consumers out of pocket with clothes they are unable to wear!
We bought three dresses which are not of the quality and fit as advertised on their site. We are trying to return them but none of the forms in their site work. Be aware this is a scam. I have been trying to contact them many times but have no response. The online return form doesn’t work. I am writing this to warn any customers. Please find reliable websites!!
Ordered multiple dresses online ready for a hen and the quality is no where near worth the price and every one of the dresses is wayyy to short on me but too loose everywhere else despite ordering my usual size. When trying to return I’ve realised that the company only seem to offer a credit notes which is not stated anywhere during purchasing. Absolutely disgusting I’m not over £150 down with nothing to show for it
I ordered 2 dresses from Thats So Fetch to see which one would suit me better and I didn’t realise that when I sent one back they did store credit I messaged them to see if I could get a refund on the dress as it didn’t suit me and they were very understanding and helped me get a refund. I am grateful for their understanding and will be shopping with them again in the future. Thank you Thats So Fetch X
I've been ordering jumpers from here for few years now love them that much! the return system is super easy you do have to pay $4.99 for a label then a bag to send it back but besides that it's very easy and they are super fast with exchanging sizes for you. whenever i order i get my stuff either the next day or 2 days max to come so if i ever need a nice outfit asap i know to come to that's so fetch.
I ordered on the premium delivery which said the dress should arrive within 4 days. The dress did not arrive for about 3 weeks, after the function had happened and I no longer needed it. I emailed multiple times asking where the dress was and when I asked for a refund for the 12£ premium delivery they didn’t reply. Would not recommend relying on them if you need the dress soon but if you are buying well in advance it’s okay.
I paid £65 for a pink dress that arrived. It was the quality of SHEIN. Very thin and flimsy material. I asked about returning they don’t give you refunds only store credit. I washed it on a cold hand wash the pink in the dress has faded already in parts. Extremely poor quality items for the price and you don’t get refunds.
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Melbourne based boutique clothing store with free express shipping Australia wide for all girls and womens clothing and fashion items. Fast delivery, best price
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