Review Time
Awful experience from the start . Placed my order on the 16th of December for 3 dresses I paid £153.96 including £12 express delivery. They split this into to deliveries. The first never arrived, I sent 4 emails before getting a reply and had to continually chase, eventually i received a refund for the missing dress in the order the second part of the order with two dresses arrived 10 days after my order was placed, I explained the event I wanted the dresses for had past and I would like to return for a refund. I have again had to sent countless emails that have basic replies, it doesn't feel like my emails are actually being read properly. I was told I had to return the items for store credit then email them if I wanted I refund, I tried to do this and it wants to credit me the sale price of £65.34 I paid £95.98 and I want the £12 back on the express shipping I never received! I'm still getting no where. I have sent more emails that explain my issue but no one is answering my question on how to get the money back I paid. Would absolutely not buy from the seller again, hoping to actually get a resolution soon!
Terrible!!! Clothes are completely different from the model pics. Delivery is an absolute joke! I still havent received one of my dresses after 3 weeks, customer service are useless all they do is send the same bloody link to track it but nothing changes! When you want to return an item it takes over £20 off the product!!! which is absolutely ridiculous!!! Dont waste your time with this company.
Wow!!!! What a service been!!! TALEAH WARD you are my Hero lady!!! I just ordered a couple piece of clothing and this lady helped me as same as if I was in a shop. She was with me on email for almost 1 hour to sort out things before they shipped the stuff to me. If i can rate this service I would give 1000 stars best online service ever! Will buy again!! Arijana Vidacak
I find the sizing to be quite off with their clothing, however I want to give all the praise to the staff for their exceptional customer service. I have never come across such outstanding service from anywhere I have shopped, each and every time i have reached out they have gone above and their shipping is super fast also.
Do not order from this company I brought £204 of orders 3 dresses I tried all 3 for a works Xmas party, they didn’t fit sizing was odd with all 3 So I paid £3.99 twice for a return label as I never got the first label The have only refunded 2 out of the 3 dresses they are saying the third was worn and washed I only had the order 2 days it was returned straight away as £204 is a lot of money! This side of Xmas So I’m out of pocket by £59.99 pulse 2 return labels £3.99 each over an untrue opinion The dress was returned int he bag with tags still on! Do not order from this company They don’t want to refundThey lie to charge you for items you have returned I’m £68 out of pocket
I returned my items due to poor quality. I sent them back in march and despite being told I would be refunded I have still not received a refund. I have emailed several times and they have now stopped responding. I am now £90 out of pocket. Shocking
Ordered 4 dresses, 3 of which I paid for same day delivery which did not get delivered on the same day. These were also ordered around 12pm which was before the 3pm cut off time. 2 of the dresses came the next day at around 8pm and the 3rd dress came 2 days after. Company refusing to provide a refund, same day delivery should not be an option/ paid for option when it is not being delivered the same day. I would not have paid for same day deliver or ordered the dresses if I knew the dresses would not be delivered the same day as stated.
This company is an absolute joke. I ordered a Halloween outfit from them and it never arrived on time/at all. I had also ordered from another company called Peppermayo and AusPost confirmed that the packages had been left in an unsafe place and as a result Peppermayo refunded me. That’s So Fetch on the other hand are refusing to refund me even though I never received the goods and keep continuinely offering to send me a replacement package. Who wants a Halloween outfit 11 months before Halloween 😂 I’ve continued to message them repeatedly and their customer service is basically non existent. DO NOT ORDER FROM THEM. Go to outcast clothing or many similiar brands with better support when your order doesn’t even show up..
Id definitely purchase from TSF again!My order was taking longer than I expected to leave the warehouse, and I was hoping it’d come before my holiday. I explained my situation to their customer service team, Rebecca, who assisted me asap, upgraded my delivery service, my order was sent out the same day and arrived the following business day. She was so helpful and ensured everything was taken care of.
Claim your business profile now and gain access to all features and respond to customer reviews.
Melbourne based boutique clothing store with free express shipping Australia wide for all girls and womens clothing and fashion items. Fast delivery, best price
