Review Time
My first time ordering from thats so fetch and one of the dresses came damaged. It was the last one in store and it was disappointing, but it happens. I contacted them and showed them photos and they were so quick and thorough to reply and offered to send another dress. I accepted, although it had to be a different colour, but I was very satisfied with how they handled things. Their customer service is incredible. And the other dresses I received were stunning, even the damaged one, just unfortunate. Thank you!
Great quality clothes and a great team. The team at Thats So Fetch ensured I got the correct size of my dress in time for my hens night, despite it being out of stock on their website. They kindly got it from the supplier itself and express posted it to me. The dress fits perfectly. A huge THANK YOU to Bec, Krystal and the team for helping me. I really appreciate the effort and quick turnaround. You guys are the best!
Your quality has dramatically reduced. Idk if it’s a cost cutting measure or what has happened. It’s a shame because I used to like purchasing going out dresses from your company years ago, back when materials were thicker, lined and cut to be flattering. Now fabric is cheap, thin, unlined half the time, fits poorly and almost feels like a dollar store costume when you put it on. I’m referring specifically to some of your sequin dresses and two piece sets. I’m just not going to bother anymore sorry. It’s SHEIN clothing at a premium price point and not worth it.
So I ordered some dresses and swimsuit for my holiday unfortunately my package was placed in the bin and the bin was emptied so didn’t receive my swimsuit, Maf was amazing replied to my email straight away and sent me a new order and I love both my dresses and swimsuit thank you Maf for helping me
Awful experience. Do not buy from this site.If you do purchase and realise how poor the quality of their garments is (honestly worse than Shein), good luck receiving any communication regarding your return. You pay your hard-earned money, return the item, and then they completely ghost you.No store credit. No update. Nothing.I have submitted at least five contact enquiries, despite their website claiming they respond within 24 hours. It has now been three months, and I have not received a single response.Extremely disappointing. Save your money and shop elsewhere.Oh and if anyone from That’s So Fetch reads this, your “online chat” icon does not work. Very smart - now you definitely don’t need to help anyone.
I was really impressed with the customer service. There was an issue with the returns label/QR code not working so I had to ship the parcel myself however the customer service team were really helpful with assisting me and made sure I received my refund in the end.
At first customer service was really good, before I purchased anything. After I made a purchase the clothing did not come as expected, very cheap materials and sizes vary even though it was all the same size. Looking at the measuring chart, it's hard to understand and size around. None of the pants are tall girl friendly and I'm only 5'4. They hit my ankles, I got 2 pairs of skinny jeans, 1 oversized and 1 pair of slacks. The slacks didn't even fit over my thighs. I'm a size 9 and got size 10. The slacks are the only ones that didn't fit. Despite all that, the zipper on all of them broke upon zipping... They're extremely fragile and now prevents me from wearing the jeans anyway. I relayed this in an email with my order number and everything, haven't heard back yet. The clothing is DESIGNED in Australia but made in China... If that was made more transparent I wouldn't have bothered buying these clothes in the first place. Do better Australia.
My name is Alisa Harrell. I would like to think Rebecca in your customer service department for helping me with a difficult situation. I had a return to another company sent toThat sent to That's So Fetch by mistake. Rebecca immediately contact warehouse to alerther team to be on the lookout for this package and set them correct shipping label so they can get to the destination in which it was supposed to. After speaking with Rebecca, she put me at ease and assured me.Once the package was found that it would be sent to the right location. I am so grateful for her help , which put me at ease. Thank you, Rebecca.I appreciate all your help in resolving this matter. You truly provided me with excellent customer service and I appreciate that.
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Melbourne based boutique clothing store with free express shipping Australia wide for all girls and womens clothing and fashion items. Fast delivery, best price
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