Review Time
I ordered the Nerina Sequin maxi dress in AU size 4 and it fits amazing! Very comfortable and not too thin so it isn't see through like a lot of those types of dresses can be. I emailed the staff about an inquiry and they got back to me within a respectable amount of time and were helpful and kind. I definitely recommend THATS SO FETCH! Xoxo
I ordered a dress for an event and after waiting over a week and sending 2 emails I’ve finally had a response saying the dress was on pre order and won’t be sent for another few weeks?! No where was this advertised or stated as a pre-order item, I have been had over. Their email service is very slow and I’ve emailed with multiple solutions as I can’t wait that long for this dress and again am having no responses. Please reply to emails and help me sort this.
My daughter ordered a lemon dress from this seller, when it arrived it was in no way shape or form representative of what was displayed in the image. The dress was a completely different style, colour and shape and material. The material it was made from was the cheapest "dollar shop satin", not the luxurious material in the image, and the colour was shimmery yellow, NOT the pastel muted lemon in the photos. She have returned the dress but now Thats So Fetch are saying that they only offer a store credit. Do yourself a favour and DO NOT SPEND A SINGLE DOLLAR with them, unless you like wasting money. She is still campaigning for a refund in full, that is the only possible resolution. Expect there to be a footnote on the storepage saying "Dress will differ in style, color and material from image shown".UPDATE: My Daughter advised them that we had left this review and instead of the store credit being the only method of refund, ThatsSoFetch customer services HAVE ISSUED the refund back into our account. We should not have had to call them out, excellent customer service would have given us the confidence to shop there again in future.
Thank you for responding to me online. It would be nice if you responded to my emails that I have sent over the past few weeks, but obviously the only thing that matters is how “That’s so not Fetch” is perceived online. Again, don’t buy from these scammers, you will never get a real response from customer service and you will never get a refund for their cheap clothing. How about resolving a problem through an actual email rather than online?!
I was a little bit worried ordering from here after I reading the reviews. I am so glad I ignored them and did order a dress I absolutely love it, it’s gorgeous looks exactly like the picture fantastic material. I will definitely be ordering again from here 10/10
No return for refund. Store credit only and to make it worse you’ll have to pay extra for shipping for your return instead of just deducting from the your credit. Please consider just deduct that from your refund credit. Their clothing quality is meh. Sizing way too big. I ordered extra small and it’s still gigantic on me. Bought twice and disappointed both times. Will never buy from them again.
I bought some items to be shipped to Denmark and had missed the issue with added customs. Customer services were incredibly helpful and in the end refunded half the customs fees which was a really nice touch. It does take them a while to reply - I believe they are based in Australia so naturally there will be a delay. All in all it was a good experience - but only because they follow through with you to ensure there is a happy outcome. The outfit was amazing and my daughter loves it! Thank you That’s So Fetch!
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Melbourne based boutique clothing store with free express shipping Australia wide for all girls and womens clothing and fashion items. Fast delivery, best price
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