Review Time
I will be ordering from here again. Not only are the clothes gorgeous but customer service was brilliant! Ordered the wrong size and got in touch, with in an hour my order had been rectified along with a lovely friendly email. Couldnt be better, thank you <3
Okay, I’ve seen some negative comments about them, so I wanted to share my experience. This is my first time buying from them, and it was a bit challenging for me to spend the money, but I decided to buy a size 8.The jeans arrived promptly, and when I opened them, I was pleasantly surprised by the quality. They were wonderful! I tried them on, and they fit well, but they were a bit tight. I was wondering if there was anything I could do about the sizing, so I reached out to them.They were so incredibly helpful and understanding. I explained the situation and that the size I got didn’t fit me as I would have liked. They were very sweet and we went through the process of returning my jeans, which still had the tags.In return, they gave me a new size. The only issue was that the new size didn’t come in the correct color. However, I’m not biased, and the new size fit correctly. I also love the quality of the jeans. They’re made of thick, true denim material, which is great.Overall, I had a positive experience with your business. I don’t know what anyone else is talking about. It must have been a few bad batches because both jeans of mine were of high quality.
My daughter wanted me to buy a dress online. I’m always weary about buying clothes sight unseen but she couldn’t find one for homecoming that she liked. She ended up sending me a link to thatsofetch. I bought big for her but unfortunately like my worst nightmare, she didn’t want it. I reached out to the company who made it very easy to return the item. I would buy it again from them.
I ordered 3 dresses for upcoming events and parties. Loved one of them, it was just a little too big. I returned all 3 and exchanged the one I liked for a smaller size, return was easy, exchange and delivery super quick and I received a full refund of the two dresses I didn’t keep.Very happy customer!
I received a faulty dress in my order. I filled out the faulty return form on the website 10 days after I received the full order. In this form I said I wanted to return the whole order as the other items were too short. As per their policy this means I am entitled to a full refund for the entire order as I initiated it within 14 days of receiving it. After filling in the form it said someone would be in touch soon. I never heard back. After 10 days I reached out via the website saying I hadn’t heard back. They contacted me a few days later saying they’d be happy to help and asked for photos of the fault which I had already provided in the form. They claim they didn’t get the form I sent which is funny since I had to upload photos to it and am aware that it said they would contact me shortly after submitting it. Conveniently (for them) they don’t send you a reference number for the return query or a confirmation email to show it was sent so they can pretend they didn’t get it. I have emailed them 5 times since filling out the form asking for details on how to return it. At no point have they sent a returns label despite me asking for this each time. They are quite clearly dragging their feet to try and put me outside of the 30 day return window. It takes them at least 24 hours or more each time to reply and despite asking for a return label 6 times I am still to receive one. In their last reply they said I wasn’t eligible for a full refund on the whole order as it was outside of the 14 days. However I have clearly stated in each correspondence I initiated the return within 14 days of receiving it. Their policy states you need to initiate the return in 14 days which I have. It’s not my fault they didn’t reply to me for almost 2 weeks after I sent the form and now claim to have “not received it. It’s not my fault if their return form doesn’t work properly which I have seen others say it doesn’t. If I do not get a full refund for the entire order I will be raising a complaint with Klarna who will investigate the matter or if that doesn’t work I will be raising a payment dispute with my bank to get a full refund as they are breaching their own returns policy which I have followed to a T. Do not order from them it’s not a legitimate company it’s a scam.
The dresses I purchased were absolutely not the correct colour, as shown in the images on the website. The pictures online were extremelydeceptive and do not show the true product. Additionally, the dresses were both extremely poor quality, I dont understand how this is not considered faulty. They are advertising a product thatlooks nothing like what they are selling which is fraudulent practice. We've seen many similar reviews after conducting some research, it is extremely disappointing that they refused to provide a refund. Update - 9th October 2025 - The resolution you have offered is not acceptable - given there is an issue with the product we are seeking a full refund and not a credit note/gift card. Please issue a full refund immediately. We have been asking for a full refund since several weeks. The continued disregard of our original refund request is extremely disappointing!
Dress was a really bad design - ruffle on the side of the dress just looked wrong. Spent $5.95 on a return and was told i would receive a refund over store credit. 3 weeks after they received the dress back and multiple emails, still no refund and I keep being told to wait another week.Do not trust this company ! Save your money and time.
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Melbourne based boutique clothing store with free express shipping Australia wide for all girls and womens clothing and fashion items. Fast delivery, best price
