Review Time
Having had a good set up with 4th Utility a couple of years ago, but not without a few hiccups, I am beyond disappointed with my contract now. I am half way through a 24 month contract, of which 12 months were discounted. My monthly cost has increased by £10 per month. I've just tried to reduce my speed to lower the cost as there are no further discounts available (new customers can get my package for £13 cheaper per month), but there is nothing they can do to help. I would have to pay the full 12 months left on the contract to exit. Please read your contract before agreeing to anything!! The lady I spoke to was very kind, but could do nothing to help. After multiple occasions this year where we have lost signal for a couple of days at a time before 3rd party contractors could come and fix the cables, I will be leaving 4th Utility as soon as my contract ends.
John Howard called and explained everything to me and helped me decide what package to choose. This seems like a no-brainer, since I pay more than twice as much for half the speed as what I just signed up for. The fact that they handle the switchover from EE so I dont need to do anything else, is a bonus.
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