Review Time
The Black Tux is one of the least intuitive, least convenient, and most cumbersome of tuxedo rental venues. 1. Their online user interface is terrible, and you cannot see your order sizes after you confirm the order. They insist on applying some algorithm which finds your “best fit” based on parameters you give. Mine was wrong.2. On the algorithm’s recommendations I received a jacket too tight, pants way too tight, and somehow two different shoe sizes (a 9 and a 10). Also the bow tie was damaged and looked like it had been run over several times.3. The quality of these clothes is sub standard especially for a $300 rental price. I wouldn’t dress my dog in these clothes. 4. There is very little customer service presence, expect only email responses where they take ~48 hours to even respond. This is especially troublesome if you have a wedding deadline and you get the wrong size clothes.Overall I will never use this vendor, the only reason I am using them is because a friend decided to use them. I will do everything in my power to recommend NOT using this vendor. There were absolutely no positives and I hope this review helps people in the future prevent issues with their wedding plans.
Purchased - Material and quality are above average. Sales pitch and their follow up were deceptive. Material is very good. Salesperson on two different visits stated minor alterations were included and reimbursable. Alterations ARE NOT included. Just a heads up.
I was hesitant to use them because of negative reviews. I asked a friend who had used them, and she was very positive. This is also why I’m taking the time to write a positive review. We purchased and/or rented the suits. Exchanges were prompt and easy. The suit fabric was beautiful!Here are some things I would suggest:Online sizing questionnaire needs to include things that I only saw when we had to do an exchange, like where the sleeve should hit on the suit jacket, etc. Better response time to using the online email form. I had an issue where my question either didn’t get through or wasn’t replied to timely enough. Shirt sizing is only in whole sizes, ie. 16 not 16.5. They should automatically include a collar extender if you’re between sizes. The slim fit shirts are roomier than expected. For customers: Make sure you get someone to help with your measurements, it’s much easier. Take the time to call them, they’re helpful. During busy season, I did wait more than 30 min on hold to talk to someone.
Fundamentally flawed business. They never got my sizing correct. I’ve owned multiple custom tailored suits, rented tuxes for my own wedding, and been the groomsman in several weddings that used traditional tux rental companies. Even Men’s Warehouse has never messed this up. It’s my 2nd time using The Black Tux as a groomsman. Both times it took more than 3 times to get it right. After the 3rd time, both times with 2 days to spare I had to take it to a random dude in my city recommended to me by Men’s Warehouse who would be able to do the alterations overnight and they looked fantastic. But it cost more than The Black Tux would reimburse. The problem is multifactor.1. They fundamentally do not understand their business. There is a set of standard measurements that all tailors take. The Black Tux tries to approximate with AI and fail. They literally do not accept the same measurements that other tux and suit shops take. And some of the ones they do actually accept are labeled differently than the measurements on the forms other tux shops use. 2. Tux shops refuse to accept measurements too far in advance of the wedding because people’s bodies change. The Black Tux will accept any measurement at any time. 3. Tux shops all have open understandings with one another where they will, FOR FREE, measure anyone and write it down on another tux shop’s form to be presented in person or emailed in. Not The Black Tux. They try to use AI.4. Usually the tux shop is in the city that the wedding is in, then everyone picks up their tux there and it can be adjusted in person if needed (I’ve never needed it and I don’t know anyone who has.) The suits done the old fashioned way JUST FIT! 5. Any tailor who can make adjustments has a 2 week lead time on any tux that isn’t theirs. So when The Black Tux sends randomly sized, wildly inconsistent, and incorrect sized 2 weeks before the event, it’s not even possible to get it turned around by a real tailor in time for the wedding. 6. They say they work with Nordstrom, but few Nordstroms actually partner with them. I have a Nordstrom 10 minutes from my home and the nearest one that works with The Black Tux is 2.5 hours away. 7. They don’t do half sizes. In some cases, they only do every other sizes. Jesus Christ. That said, they do drastically overestimate their standard shipping times so I was able to get 3 replacements in 2 weeks. They still didn’t fit right…. So I guess they get one star. I’d give zero if I could.
Wear an undershirt. Whatever they treated the longsleeve dress shirt with made my body break out in a rash. I'm 35 I've never had a rash like that before in my entire life, so they must've hit it with some serious chemicals... BTW the date was 3/8/2025 perhaps they'll change the cleaning solution in the future (lets hope)
Everything was going smoothly until I had to return my order. I shipped the replacement pair of pants back in the same box as the initial order because the replacement box didn't come with a return shipping label. At this point they have sent three emails to me warning me that they did not receive that pair of pants, and I am being charged the full price for those pants. I have tried twice to contact them through their help system online, and I am currently on hold on the phone for 12+ minutes now and have not yet been able to talk with a living person.Customer service sucks, and a company this "good" should've been able to handle this return correctly on their end right from the start.Really hoping I can get this resolved so I don't get stuck with a $50 bill for pants I already returned to them.
I purchased a tuxedo from Black Tux on Oct. 28, 2022. My oldest son was getting married and had the groomsmen rent their tuxedos from BT. I decided to buy mine. I like the tux and it fits well. I have only worn it 4 times (2 weddings and 2 galas). I just noticed the pants have developed holes on one hip side and the fabric is fraying at the beltline. I sent photos yesterday to BT and was told this morning, sorry but it's been two years since you bought the tux. I understand but I've only worn the tux 4 times. I would not recommend purchasing from BT because I do not think the fabric is very good.
Horrible experience, could never get in contact with anyone other than 3rd party workers. Even when I got a business card, the number would ALWAYS go to voicemail. Was told my groomsmen did not need appointments to get sized and that was a lie! Even when groomsmen had appointments and went they said they were treated rudely, one associate asked "what do you want" in a rude manner and my groomsmen decided to walk off and get fitted else where. This was at the Austin location at or near the mall. Another groomsmen arrived to his appointment and was rushed, his suit he tried on was baggy and the associate told him it was normal which it is not. Overall I would not recommend the black tux to anyone. Save your stresses and go with someone else. This was for my wedding party, it was supposed to be a great experience but it went horribly, if I could rate less than a 0 I would.
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The Black Tux is changing the suit rental game. We offer the finest fabrics, the best selection, and a guaranteed fit, all entirely online. The result? The highest quality suit, sized to your frame, shipped for free, straight to your door.
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