Review Time
I had back-to-back BAD experiences with Black Tux (I got married in June 2024 and my brother in July 2024). Let’s start with my wedding: I saw on the website that you can remove any items you already own at checkout, so that if someone already owns a shirt / socks / suspenders, they don’t have to spend extra money on them. This turned out to be FALSE and created massive problems (see other wedding below). Several of my groomsmen had to spend $50+ extra on items they already owned. Their customer service is difficult to get ahold of and told me a lot of information that conflicted with their website and what other agents had told me. Otherwise, the tuxedos arrived on time and nobody had to request a replacement, so it worked out in the end. My experience for my brother’s wedding was MUCH worse. I got the invitation email, scheduled an appointment, and went in to get fitted. Once I got there, I asked about removing certain items that I already owned and she said “we don’t do that”. After telling her what the customer support agents had told me, i.e. that I already owned several items (button-down shirt, socks, suspenders, bowtie) and could remove them at checkout, she said something along the lines of “ok we CAN do it, but we’re not supposed to”. I said okay, whatever, if I have to pay extra it’s whatever. The fitting went pretty poorly, which I never even thought would be an issue. None of the shirts they gave me were even remotely close to fitting, and I ended up just going with one that didn’t fit at all, knowing I had one at home that fits from my own wedding. The pants didn’t fit either and they ended up just ordering a size that they didn’t have in-store but they assured me would fit. Again, whatever because I knew I had a pair of tux pants at home as a backup. Same story for the jacket. I finally go to checkout and I see the measurements that she put in: 36R jacket (usually I’m a 38R or 40R) and 34x30 pants (I’m a 30x32). I brought these concerns up and again she assured me they would be fine. Then we go to remove the items I already have - and she ends up DELETING me from the wedding entirely! I had to call the groom from the store and explain that he needed to re-add me to the event before I could checkout - but he was unable to so I had to create an entirely new account with a different email so he could add me back. After all of that, I still had to pay for all of the items, including $75+ of items I already owned and was told I’d be able to remove all this time. Fast forward, the box gets delivered. The shirt made me look like the Michelin man and wasn’t even close to fitting and the jacket was too tight. Requested a replacement jacket the same day and they said it would show up in 1-2 days. 4 days later, the box is stuck at the post office - apparently it was sent to the wrong post office - and they tell me they have no idea when it will make it to me. This is 24 hours until I leave for the wedding weekend, so I had to get on the phone with another agent, explain the situation, and get a new one shipped to the location of the wedding. Thankfully that one came on time and fit much better, like I told the fitting lady. Day after the wedding, I returned everything in the original box, including the replacement jacket that they sent me. A couple weeks after the wedding, a get an email (for the second account of course) saying that they have not received my items and I will be charged $200+ next week. Truly the cherry on top of a crappy experience. Will be disputing the transaction if they decide to charge me and hopefully never have to go through them again!
Hi there,I made 7 appointments for my fiancé and his groomsmen for today. Between the hours 11-2p. I’ve had it booked since may of this year, got a confirmation email for each appointment 2 days ago and Erica, from your Arlington location decided to cancel MY appointments the day BEFORE my appointments. And why??? After chasing for the answer, it’s because they weren’t staffed….After a month of being scheduled, confirmed emails..this is disappointing, disrespectful, insensitive, inconsiderate, unprofessional and what’s worse, whoever Andi is from the same location? Decided to respond to my email to Erica, gaffing me off. “We apologize for the inconvenience “ ?!?! The ONLY reason I sent my fiancé and his groomsmen to y’all was because of his David’s bridal treated me and my bridal party. Y’all need to hire better people that KNOW and COMPREHEND what customer service is. Andi and Erica are what made me and my business are going elsewhere. They didn’t treat me like a person. They treated me like nothing.
The fit is not remotely close. I followed instructions for setting everything up and did a fitting a month ago. Received my suit yesterday right on schedule. The jacket sleeves are 3" too long. That's a big error that makes me wonder if they shipped the wrong jacket by mistake. Maybe it's a long since I'm typically a regular. I've ordered another jacket replacement but who knows if the adjustment I put in the replacement order will be correct since I don't know which jacket they actually shipped the first time. I guess we'll find out. This is not how it should work for a company that is in the business to make an important event less stressful. **Update since initial review - I received the replacement jacket within 2 days with sleeves shortened to my specifications. I did not choose rush shipping so the very quick turnaround is appreciated.. I also appreciate the contact information included in the response to my initial review. To clarify, I had a live personal fitting at a BT location prior to getting my initial suit.
For being an online provider, their website is really frustrating to deal with. I can't remove participants without getting an oops error, I'm constantly running into application errors when viewing my cart and their transactional emails constantly have the wrong dates for renting vs buying.It's just unfortunate that you really can't experience any of this until you pay for the groom because we wouldn't have continued on with their service. We're in the process of cancelling and just finding an in-person place.Aside from all of the technical issues, we ordered two replacement orders because the sizing was off and it's not worth the back and forth to continue trying to get the right fit.
Hi, just dropped off my rented suit at the UPS store but overall not the best experience here. They did not have my size in the regular fit (only slim fit) and they did not do the sleeve alterations I requested. Not the seamless experience advertised. I would not go to this company again.
Happy to leave these folks all the stars! Easy order, great fit, super super duper convenient and very reasonable rates. Had I known I would be given a great offer to buy / own the items I was only renting, I might have made a different choice but that is the only thing I'd do differently!
I bought a high quality tux that was perfect for my wedding. Fit pretty well but I went to my own tailor to make it perfect. Otherwise, very cost effective and the portal is easy to use (I.e., to add groomsmen, etc.). Very seamless in amidst the chaos of wedding planning. Highly recommend!
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The Black Tux is changing the suit rental game. We offer the finest fabrics, the best selection, and a guaranteed fit, all entirely online. The result? The highest quality suit, sized to your frame, shipped for free, straight to your door.
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