theessencevault.co.uk

4.9
4.9 Based on 1.2K reviews

The Essence Vault create 'Inspired by' fragrances and strive to bring you the best products and Customer Service that we can. We bring to you men's and women's perfumes, home diffusers and car fragrances....

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Average Rating

4.9

/
5

1.2K Reviews

5 Star
93%
4 Star
4%
3 Star
1%
2 Star
0%
1 Star
2%

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Marina Cook
Discovered a great source for fragrance dupes!

I came across this service through a Facebook group and was eager to explore companies offering excellent dupes for my favorite designer fragrances. I decided to purchase the holiday bundle featuring scents inspired by popular perfumes. While I haven’t fully tested them yet, I did spray them and they smell wonderful—just like the originals! I’m really impressed. I bought them for myself for the holiday season, so I plan to enjoy them after that.

5
Date of experience: Dec 13, 2025
Jefferson Smith
Initially hesitant, but so glad I ordered the 3 bottles!

I was initially hesitant, but decided to go for the 3 bottles of 100ml that were on sale. I placed my order on Monday morning, and they arrived by Wednesday—2 for me and 1 for my wife. All three had an incredible scent that lasted a long time; in fact, I'd say the fragrance lasts longer than any aftershave I've used before. Don’t let negative reviews mislead you; these are fantastic! I’ll definitely be ordering more in the future.

5
Date of experience: Dec 13, 2025
Romilda Anderson
Exceptional Customer Support Experience!

I was extremely satisfied with the customer support service! Although the goods arrived in the incorrect volume, the representative was courteous and knowledgeable regarding the replacement process. I can definitely say that this service deserves a perfect rating!!! This online store is worthy of 5 stars.

5
Date of experience: Dec 13, 2025
June
Purchased sauvage elexia number 926 Incredible similarity to the pricier original

Purchased sauvage elexia number 926
It’s remarkably similar to the more expensive original; I couldn't believe how close it is. I've tried samples from others, and the lost cherry is also fantastic. I'm placing my fourth order now.

5
Date of experience: Dec 12, 2025
Susanne Turner
Fantastic Scents with Impressive Longevity

The fragrances are wonderful and have excellent staying power. Some scents closely resemble their inspirations, while others differ slightly but are still pleasant. The pricing seems almost too good to be true, yet it truly offers great value. The support team is also commendable. We experienced a lost parcel, and although it took a bit of time to resolve, they promptly sent out a replacement order—thanks to the representative for their assistance. I highly recommend this service, especially since you can easily reach out via email and receive a response within hours, unlike some other online retailers.

5
Date of experience: Dec 11, 2025
Stephanie Brooks
Exceptional support during a challenging situation

I had a fantastic experience with the support team when my parcel was lost/stolen. I reached out to inform them of the issue, and they responded promptly, arranging for a replacement to be sent along with some complimentary samples. This truly alleviated my stress, and I am very impressed with the service.

5
Date of experience: Dec 11, 2025
Jacqueline Howard
Fantastic first-time experience with the service

I had a fantastic first-time experience with the service—ordered six 100ml perfumes, and although one was incorrectly selected, I reached out via email with photos. The issue was resolved promptly and professionally, so I am very impressed with the representative and the entire team.

5
Date of experience: Dec 11, 2025
OP14
Great quality fragrances and excellent customer service

The fragrances are of good quality—while not flawless, they are definitely worth the price. One of my orders went missing due to the courier's error, but the support team was incredibly helpful. They resolved my issue promptly and even offered me a discount as compensation. It was a hassle-free experience, and I can't find any faults. Highly recommend!

5
Date of experience: Dec 11, 2025
Matilda R.
Excited to try the fragrances after my first order!

I ordered the 3 bottle deal and was thrilled to open them upon arrival, especially the one inspired by my favorite fragrance. I honestly couldn't notice a difference! I was so impressed that I asked my son to do a blind test, expecting him to say they smelled the same, but he actually found the new one to be stronger and preferred it! I had never tried the cherry scent before, but it exceeded my expectations—I love it! The third bottle was a gift for my son, but unfortunately, the dispenser didn’t work. I contacted the support team immediately, and within three hours, a representative named Syed responded, assuring me that he had reordered a replacement and offered to provide a discount code for my next order. I can't fault the prompt response I've received; it has been truly outstanding customer service, which is why I give this service 5 stars! Not only do they have excellent fragrances, but their customer support is exceptional! I can’t wait to explore more fragrances! Also, the perfumes arrived in fantastic packaging!

5
Date of experience: Dec 10, 2025
loeopoldtardy2641
Excellent support experience!

Excellent support experience! I recently made a purchase and unfortunately encountered issues with the delivery service, resulting in my parcel not arriving. I contacted the support team, and they resolved my issue right away! It was refreshing to converse with a real representative, rather than an AI chatbot, which seems uncommon these days. I truly appreciate how quick and straightforward they made the process!

5
Date of experience: Dec 10, 2025

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Business Details

  • The Essence Vault create 'Inspired by' fragrances and strive to bring you the best products and Customer Service that we can. We bring to you men's and women's perfumes, home diffusers and car fragrances.

  • language https://www.theessencevault.co.uk

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