theessencevault.co.uk

4.9
4.9 Based on 1.2K reviews

The Essence Vault create 'Inspired by' fragrances and strive to bring you the best products and Customer Service that we can. We bring to you men's and women's perfumes, home diffusers and car fragrances....

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Average Rating

4.9

/
5

1.2K Reviews

5 Star
93%
4 Star
4%
3 Star
1%
2 Star
0%
1 Star
2%

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Review Time

Hunter Hughes
Delivery Times Keep Changing, and I'm Left Waiting

The delivery timing kept changing as if I had all day to wait for them, and then they fail to deliver at the promised time. It's been 48 hours, and I'm still waiting. As a first-time buyer, I am extremely disappointed that the support team is ignoring my emails with inquiries. This situation is truly frustrating. This service is using the wrong courier for their deliveries.

1
Date of experience: Dec 03, 2025
Ace Ross
Consistently great experience with various scents

I've placed multiple orders, experimenting with different names for various scents to find my favorites. All of them have been delightful. My partner enjoys them as well, and they're very budget-friendly.

5
Date of experience: Dec 03, 2025
WA27
Truly outstanding, a bit tricky to remember the fragrance numbers but worth it

Truly outstanding, it can be a bit tricky to remember the fragrance numbers, but I completely understand the choice to keep them unnamed for copyright reasons. I bought three 100ml bottles: 181, 444, and 429, and all of them smell and last just like the originals. I'm very satisfied with my purchase, so much so that I took advantage of the 'buy one get one free' deal during Black Friday, and I'm expecting a delivery tomorrow with 6 bottles: 4 of Baccarat Rouge and 2 of d'Issey Pour Homme. I'm confident they'll smell just as good and last as long as their original counterparts. I'm excited to share the Baccarat Rouge with my wife, as it's a beautiful unisex scent. I would highly recommend this service!

5
Date of experience: Dec 02, 2025
Hero Coleman
Excellent support and quick resolution

I had a wonderful experience with customer service after ordering three aftershaves for Christmas that were unfortunately damaged during transit. I reached out to the support team, and they addressed my issue immediately. They also provided a discount and allowed me to benefit from a buy one get one free offer, which meant I ended up with six aftershaves! The delivery was prompt as well. Huge thanks to the representative!

5
Date of experience: Dec 02, 2025
Beatrice Tropea
I can’t live without it! I’ve been using 82 - inspired by Black Opium, for more than a year now, and

I can’t live without it! I’ve been using 82 - inspired by Black Opium, for more than a year now, and I strongly recommend it. It’s incredibly long-lasting, and I constantly get stopped by people asking what perfume I’m wearing, not joking!

5
Date of experience: Dec 01, 2025
Zoe Walker
Incredible fragrances that rival the high-end ones!

I absolutely adore these perfumes and have stopped purchasing pricey options. They smell just like the authentic ones and truly last throughout the day and night. People consistently compliment my scent and inquire about what I'm wearing. My go-to fragrance used to be a well-known brand from duty-free, but now I get it from here, and it's just as good. I recently took advantage of a buy 3 get 3 free promotion, allowing me to explore some new scents. While some aren’t as strong as my usual picks, it’s great to try them out during the promotion, and they still have a pleasant aroma.

5
Date of experience: Dec 01, 2025
Marilyn Walker
Consistent Quality and Excellent Support

I have purchased from the company multiple times over the past year and have been very satisfied with all the scents. They closely resemble the originals and last throughout the day. The intense versions are particularly impressive. My most recent order had a small issue where one bottle was missing. The support team quickly addressed the concern and sent out the missing item, which I received the next day. I wholeheartedly recommend the company to my friends and have completely stopped buying pricey designer fragrances.

5
Date of experience: Nov 30, 2025
Dawn Bell
Consistently Impressed with Quality

I have placed multiple orders with the company, and I am always impressed with the quality of the scents. Every product I have received has been enjoyable. Although I faced an issue with my latest delivery, the support from the representative was outstanding, and the situation was resolved quickly. Thank you once more.

5
Date of experience: Nov 30, 2025
Malcolm Howard
Exceptional Product and Outstanding Service

I couldn't be happier or more thankful for both the product and the service. The company goes above and beyond to ensure you receive exactly what you desire. I made an error while ordering my fragrances, and typically this would be too late to rectify. However, I emailed to request a swap and received a response within minutes confirming it was taken care of. Their scents are incredible and have impressive longevity. I am truly appreciative. Thank you very much.

5
Date of experience: Nov 30, 2025
Rudy Sanders
Top-notch Customer Service

I encountered an issue with a delivery. The representative assisted me quickly and competently. Based on this experience, I highly recommend the company.

5
Date of experience: Nov 28, 2025

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Business Details

  • The Essence Vault create 'Inspired by' fragrances and strive to bring you the best products and Customer Service that we can. We bring to you men's and women's perfumes, home diffusers and car fragrances.

  • language https://www.theessencevault.co.uk

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