Review Time
I am very pleased with the fragrances we've received. There was one item missing from my order, but after reaching out to customer service, the issue was resolved immediately. The representative ensured that the missing items were express shipped to me within a few days. The service was incredibly helpful, and I will definitely order again!
I had some worries after placing my first order since I entered the incorrect address 🥲, but the response from the support team was incredibly fast. A special mention to a representative who was extremely helpful and truly made the process seamless and much less stressful ❤️❤️. They resolved it in no time.
This marks my second order with the company, first in 2022 and now in 2025. I always take advantage of the fantastic deals available to stock up. My latest order arrived yesterday, but I was missing two bottles. I reached out to the support team late last night and received a prompt response shortly after 6am this morning, complete with a sincere apology, a plan for resolution, and an offer for a future discount. Errors can occur, but this hasn't caused me any inconvenience. I will certainly continue to place orders in the future due to the high quality of the products and now the exceptional customer support. Great job and thanks once more, team! ✌🏼
The support I received was outstanding; the representative was proactive and had no trouble guiding me on the next steps. They were polite and kind, making me feel valued—something that can often be lacking when a package goes missing. Most importantly, their honesty stood out; they didn't dismiss my concerns and truly are an asset to the company. I rarely write reviews, but this experience compelled me to share.
I’ve developed a routine of ordering several scents each payday, and they always impress me. If you’re uncertain about your ideal signature scent, this service is ideal since you can try multiple options at a fraction of the cost of a designer bottle. The customer service is excellent; I faced a minor issue once, and the representative promptly addressed it, generously offering a discount on my next order along with a complimentary 30ml bottle. They truly go the extra mile to assist you.
The communication regarding the order and the delivery times are outstanding, making the delivered product even more impressive. This is my fourth order, and I appreciate the assistance from the representative who provided great recommendations. Fantastic service and an excellent product. Keep up the good work! Thank you
I reached out to the customer service team because I placed an order but hadn’t received confirmation. I received a response in under 24 hours. The representative took my details, located my order (since I had used a different email), and fixed the issue within a few hours. I’m very pleased with the customer service and consistently satisfied with the products!
I encountered a minor issue with one of the twelve perfume bottles I ordered. Late Wednesday night, I reached out to the support team, and by Thursday morning, I received a prompt email from a representative named Gareth. He efficiently resolved the issue, demonstrating professionalism, and immediately arranged for a replacement. I can’t recommend this service enough; all the fragrances I received are top-notch, and I will definitely be a returning customer!
Outstanding support from the representative! My inquiry was addressed and resolved within just 24 hours. The representative ensured my order was accurate and updated promptly. The product quality is top-notch, and the service matches it. I'm certainly returning, as this is my third order this week; I can't get over how impressive the scents are. I'll be sharing my positive experience with everyone regarding both the scent quality and the support. Thank you!
I ordered a Black Friday special of two 100ml perfumes for my partner since they’re vegan and she adores the original as a Christmas fragrance. I added a 100ml mystery gift but mistakenly received the 30ml instead. I reached out to the customer support team, expecting a simple refund for the difference, and they promptly sent the 100ml along with a few samples. Their customer service was incredibly quick, responding in under 24 hours. The perfumes are fantastic!
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The Essence Vault create 'Inspired by' fragrances and strive to bring you the best products and Customer Service that we can. We bring to you men's and women's perfumes, home diffusers and car fragrances.
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