theessencevault.co.uk

4.9
4.9 Based on 1.2K reviews

The Essence Vault create 'Inspired by' fragrances and strive to bring you the best products and Customer Service that we can. We bring to you men's and women's perfumes, home diffusers and car fragrances....

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Average Rating

4.9

/
5

1.2K Reviews

5 Star
93%
4 Star
4%
3 Star
1%
2 Star
0%
1 Star
2%

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Review Time

Cathleen Anderson
You get what you pay for with these fragrances.

You often end up spending more when opting for cheaper options. The scents are truly unpleasant and bear no resemblance to the originals. One fragrance smells reminiscent of low-quality tanning products, another resembles a sports aftershave, and yet another has a strong black pepper scent. Those high ratings seem questionable and likely fabricated!

1
Date of experience: Dec 09, 2025
Merilyn Price
Exceptional support experience.

The service was exceptional. They responded promptly, making it feel like I was conversing with a real person rather than a machine. The fragrances are perfect, and I saved over a hundred euros compared to the originals. Honestly, I can’t distinguish between them!

5
Date of experience: Dec 09, 2025
Jerome Patterson
Exceptional service that made my day!

Today, I had an incredible experience with the customer support provided by a representative who truly went the extra mile to ensure my satisfaction. Instead of asking me to return some items, he generously offered them to me for free, which I greatly appreciate. His efforts really made my day. I sincerely hope the company recognizes his hard work and rewards him in some way, as he truly deserves it.

5
Date of experience: Dec 09, 2025
Six Amazing Fragrances That Last Long

I ordered six intense perfumes, and they all smell wonderful. I'm not familiar with the original scents, so I can't comment on their similarity, but these are fantastic and have great longevity. One of the bottles had a leaking atomizer, but the issue was quickly addressed.

5
Date of experience: Dec 08, 2025
Charlie Sanders
Incredible fragrances that exceeded my expectations!

Incredible fragrances that exceeded my expectations! I decided to give them a try after seeing the buzz on social media, and I was genuinely skeptical at first. I'm now holding onto all my empty bottles of high-end perfumes and will be purchasing from this service indefinitely. The scent lasts wonderfully on my scarves, coats, and clothing. I've received numerous compliments thanks to my diverse collection of fragrances. Our eldest daughter has also chosen to continue shopping here. Please keep producing these stunning perfumes. Thank you for the amazing experience!

5
Date of experience: Dec 07, 2025
Gift perfume order had a mix-up, but support was fantastic.

I ordered perfume as a gift, and one of the bottles had the wrong number. The representative was incredibly helpful and swiftly fixed the problem. The fragrance is wonderful, and I highly recommend the service for their excellent customer support and quality perfumes.

5
Date of experience: Dec 07, 2025
Received one fragrance instead of two, but great support!

I ordered two fragrances, but only one was delivered, likely due to a packing error. I contacted the support team, and they were quick and focused on finding a solution (thanks to Yaseen). I would certainly purchase from this service again.

5
Date of experience: Dec 07, 2025
Fantastic Experience with the Service

I truly enjoy my experiences with the service. I have made several purchases and the perfumes are outstanding; I've never been let down by any of the scents. I did encounter a problem with my latest order regarding delivery, but the service was not to blame. When I reached out, a wonderful and helpful representative quickly addressed the issue. A replacement order was promptly arranged, and she even included a sample of her favorite fragrance as a thoughtful gesture. I found this to be incredibly kind and greatly appreciated it. Thank you for your assistance; you are a true asset to the service.

5
Date of experience: Dec 06, 2025
Janey Lewis
The best alternatives I've tried!

These are undoubtedly the best alternatives available! They outperform others that I've tried, which have disappointing longevity. I receive compliments on my fragrance all day long, and a 100ml bottle lasts me around 4 months with daily use.

5
Date of experience: Dec 05, 2025
daniel jacobsen
I had a fantastic experience with this perfume company. They accidentally sent the wrong fragrance,

I had a fantastic experience with this perfume company. They accidentally sent the wrong fragrance, but immediately owned up to the mistake and sent out the correct one straight away—no hassle, no demands, nothing extra needed from me.

Anas was incredibly helpful throughout the process, making everything smooth and stress-free. Gareth followed up afterwards, answered all my questions, and even provided a discount code, which was a great touch.

Truly outstanding customer service from start to finish. Highly recommended!

5
Date of experience: Dec 05, 2025

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Business Details

  • The Essence Vault create 'Inspired by' fragrances and strive to bring you the best products and Customer Service that we can. We bring to you men's and women's perfumes, home diffusers and car fragrances.

  • language https://www.theessencevault.co.uk

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