thefoldlondon.com

4.4
4.4 Based on 369 reviews

The Fold is a contemporary British label focused on dressing and inspiring the modern, professional woman....

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Average Rating

4.4

/
5

369 Reviews

5 Star
80%
4 Star
2%
3 Star
2%
2 Star
7%
1 Star
8%

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Review Time

Barbara Butler
Excellent customer service.

I ordered 2 dresses from The Fold London. The dresses were really lovely and beautifully made but unfortunately didn’t suit me. I returned both dresses and in connection with the returns I was in touch with customer services. I couldn’t speak highly enough of the service and attention I received from Shahnaz. I would definitely order from The Fold again and wouldn’t hesitate in recommending them.

5
Date of experience: Mar 19, 2024
Mark T.
CA visitor in London

I live in CA and had seen ads for The Fold: the clothes looked so beautiful I decided to visit the shop on the first day I arrived in London. I thought I knew what I wanted, but the amazing stylist/salesperson Elly found even more exciting items for me. I couldn't be more thrilled with the new wardrobe or the in-store experience... and will be sure to return often!

5
Date of experience: Mar 09, 2024
CA visitor in London

I live in CA and had seen ads for The Fold: the clothes looked so beautiful I decided to visit the shop on the first day I arrived in London. I thought I knew what I wanted, but the amazing stylist/salesperson Elly found even more exciting items for me. I couldn't be more thrilled with the new wardrobe or the in-store experience... and will be sure to return often!

5
Date of experience: Mar 09, 2024
Celinda Brown
Outstanding customer service and…

Outstanding customer service and brilliant communication! I have been amazed and delighted by the speed with which minor queries are addressed by the staff at The Fold. Will definitely continue to be a customer. Thank you!

5
Date of experience: Feb 23, 2024
Harriet Clark
Outstanding customer service and…

Outstanding customer service and brilliant communication! I have been amazed and delighted by the speed with which minor queries are addressed by the staff at The Fold. Will definitely continue to be a customer. Thank you!

5
Date of experience: Feb 23, 2024
Frances Fisher
The film festival circuit

I was just buying a new piece from The Fold, which reminded me of an experience from 2023 when I bought a suit for my film premiere, and subsequent festival tour.I needed a versatile look that could be hip and sassy, to get me through six or seven festival talkback, parties, runway photos and interviews. As the Director/producer of the film, I’m much more comfortable behind the camera than in front.I didn’t want to have to stress about what to wear or what to pack for each festival. I needed a uniform that I would look good in and that I could change up. So I bought their Jacket, cropped pants and vest – all the same color, navy blue. I matched the look with Jimmy Choo sandals, Zara beige pumps, and then white platform trainers -all very different vibes. I wore the vest sleeveless like a jumpsuit, another time with a white silk blouse and no vest, and then the jacket without a shirt and belted, with the pants and a red Jade necklace. And I rotated the looks from event to event.Packing was so much easier & It checked all the boxes; smart design, leaning in with a fashion forward feel. It worked!

5
Date of experience: Jan 30, 2024
Jaden Johnson
The film festival circuit

I was just buying a new piece from The Fold, which reminded me of an experience from 2023 when I bought a suit for my film premiere, and subsequent festival tour.I needed a versatile look that could be hip and sassy, to get me through six or seven festival talkback, parties, runway photos and interviews. As the Director/producer of the film, I’m much more comfortable behind the camera than in front.I didn’t want to have to stress about what to wear or what to pack for each festival. I needed a uniform that I would look good in and that I could change up. So I bought their Jacket, cropped pants and vest – all the same color, navy blue. I matched the look with Jimmy Choo sandals, Zara beige pumps, and then white platform trainers -all very different vibes. I wore the vest sleeveless like a jumpsuit, another time with a white silk blouse and no vest, and then the jacket without a shirt and belted, with the pants and a red Jade necklace. And I rotated the looks from event to event.Packing was so much easier & It checked all the boxes; smart design, leaning in with a fashion forward feel. It worked!

5
Date of experience: Jan 30, 2024
Bibabo22
Shahnaz was so helpful

Shahnaz was so helpful, and prompt! No waiting days for a response. And this is England to the US. Great.

5
Date of experience: Jan 29, 2024
Carlie Morris
Beautiful clothes but why three weeks…

Beautiful clothes but why three weeks for a refund? I returned a blue 8 Jan and still no refund on 29 January. I would be very grateful for an explanation. I would love to purchase again but this delay with refunds is not acceptable

2
Date of experience: Jan 29, 2024
Shahnaz was so helpful

Shahnaz was so helpful, and prompt! No waiting days for a response. And this is England to the US. Great.

5
Date of experience: Jan 29, 2024

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