thefoldlondon.com

4.4
4.4 Based on 369 reviews

The Fold is a contemporary British label focused on dressing and inspiring the modern, professional woman....

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Average Rating

4.4

/
5

369 Reviews

5 Star
80%
4 Star
2%
3 Star
2%
2 Star
7%
1 Star
8%

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Review Time

Kyra Adams
Beautiful clothes but why three weeks…

Beautiful clothes but why three weeks for a refund? I returned a blue 8 Jan and still no refund on 29 January. I would be very grateful for an explanation. I would love to purchase again but this delay with refunds is not acceptable

2
Date of experience: Jan 29, 2024
Hank Harris
Fantastic customer service experience

Fantastic customer service experience, Shahnaz helped me right away with my issue. Thank you so much!

5
Date of experience: Jan 25, 2024
Marshall Ross
Fantastic customer service experience

Fantastic customer service experience, Shahnaz helped me right away with my issue. Thank you so much!

5
Date of experience: Jan 25, 2024
Tommie Hughes
The customer service is great

The customer service. All day. The clothes are beautiful.

5
Date of experience: Jan 23, 2024
DP84
The customer service is great

The customer service. All day. The clothes are beautiful.

5
Date of experience: Jan 23, 2024
LC32
Excellent products and customer service

The quality of the product was great and the customer service was excellent. It is always difficult getting sizing correct when ordering online but they were super efficient at organising my free return so I could re-order a different size. I can't wait to wear my new top. I will be ordering more in future.

5
Date of experience: Jan 18, 2024
Emmanuel
Excellent products and customer service

The quality of the product was great and the customer service was excellent. It is always difficult getting sizing correct when ordering online but they were super efficient at organising my free return so I could re-order a different size. I can't wait to wear my new top. I will be ordering more in future.

5
Date of experience: Jan 18, 2024
DM36
The best

The best, most personal and professional customer service I have ever experienced. On top of the most amazingly beautiful clothes and materials. Hats off to you The Fold, you set a completely new bar!

5
Date of experience: Jan 16, 2024
Jonathan F.
The best

The best, most personal and professional customer service I have ever experienced. On top of the most amazingly beautiful clothes and materials. Hats off to you The Fold, you set a completely new bar!

5
Date of experience: Jan 16, 2024
Daphne Baker
The excellent customer service is unmatched!

I have always enjoyed my experience with The Fold. I absolutely love the clothes and the excellent customer service is unmatched. Helena was so helpful and responsive to my questions. The best customer service experience I've had in years. Thank you!!

5
Date of experience: Jan 12, 2024

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