thefoldlondon.com

4.4
4.4 Based on 369 reviews

The Fold is a contemporary British label focused on dressing and inspiring the modern, professional woman....

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Average Rating

4.4

/
5

369 Reviews

5 Star
80%
4 Star
2%
3 Star
2%
2 Star
7%
1 Star
8%

Filtered Reviews

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Review Time

Charla Rogers
Fab customer service

Fab customer service, go above and beyond! Shahnaz was especially helpful

5
Date of experience: Apr 12, 2024
Pearl Morgan
Helena was great

Helena was great ! She is what great customer service is all about ! Helena was personable and knowledgeable. I enjoyed working on my problem with her. She was a joy to work with.

5
Date of experience: Apr 08, 2024
Charli Harris
Helena was great

Helena was great ! She is what great customer service is all about ! Helena was personable and knowledgeable. I enjoyed working on my problem with her. She was a joy to work with.

5
Date of experience: Apr 08, 2024
Stevie Wilson
Excellent experience

Very relaxing and enjoyable way to get some shopping done. The team picked out some pieces I might not have chosen myself.

5
Date of experience: Apr 06, 2024
Nathalie Cook
Excellent experience

Very relaxing and enjoyable way to get some shopping done. The team picked out some pieces I might not have chosen myself.

5
Date of experience: Apr 06, 2024
Edwina T.
Helena

Helena, may I say your customer care manner, from my call yesterday morning, to my call this afternoon is second to none. The Fold are lucky to have you.

5
Date of experience: Mar 26, 2024
xILxSlaYeRxILxYG63
Helena

Helena, may I say your customer care manner, from my call yesterday morning, to my call this afternoon is second to none. The Fold are lucky to have you.

5
Date of experience: Mar 26, 2024
The most stylish professional clothes for women

I came across The Fold while searching for good quality work clothes and suits and I’m so glad I did. I was hesitant to purchase at first because I haven’t visited their physical store as they only open on weekdays and they also close early. Without being able to see the clothes myself, I wasn’t sure about the quality of their products. However, the designs look stylish so I decided to give them a try and finally purchase online. I’m impressed with the speed of delivery, quality of stitching and fabrics used, and generally, how their clothes look and fit. The clothes are very professional but fun. I only noticed now that they have some bad feedbacks related to slow customer returns but I can’t comment on this nor their ability to resolve customer issues as I luckily didn’t have to return anything I ordered.Looking forward to purchasing more work clothes from the Fold and delighted that they now have a new store in the Royal Exchange (more accessible to those like me who work during the week and don’t have much time to visit a physical store.)

5
Date of experience: Mar 20, 2024
MrCreepaie42
The most stylish professional clothes for women

I came across The Fold while searching for good quality work clothes and suits and I’m so glad I did. I was hesitant to purchase at first because I haven’t visited their physical store as they only open on weekdays and they also close early. Without being able to see the clothes myself, I wasn’t sure about the quality of their products. However, the designs look stylish so I decided to give them a try and finally purchase online. I’m impressed with the speed of delivery, quality of stitching and fabrics used, and generally, how their clothes look and fit. The clothes are very professional but fun. I only noticed now that they have some bad feedbacks related to slow customer returns but I can’t comment on this nor their ability to resolve customer issues as I luckily didn’t have to return anything I ordered.Looking forward to purchasing more work clothes from the Fold and delighted that they now have a new store in the Royal Exchange (more accessible to those like me who work during the week and don’t have much time to visit a physical store.)

5
Date of experience: Mar 20, 2024
Miranda Barnes
Excellent customer service.

I ordered 2 dresses from The Fold London. The dresses were really lovely and beautifully made but unfortunately didn’t suit me. I returned both dresses and in connection with the returns I was in touch with customer services. I couldn’t speak highly enough of the service and attention I received from Shahnaz. I would definitely order from The Fold again and wouldn’t hesitate in recommending them.

5
Date of experience: Mar 19, 2024

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