Review Time
I bought their mattress for my baby in June 2022, when I opened it I immediately noticed a strong, nauseating barn smell. I tried to read reviews and some customers were complaining of the same problem as me. I then aired the mattress for two whole days as recommended but nothing. In July I left for two months for our holidays, hoping that after two months without any cover (mattress protector and sheet) the smell would go away but nothing.The barn smell lingers on my baby's skin and pyjamas and that bothers me tremendously.I had an email exchange with customer service: they dismissed me by saying that it is past time to return the item.I FIND IT VERY DISHONEST of them that, considering the cost of the mattress, it is not clearly stated on their website that the it has a characteristic barn smell, because if that had been the case I WOULD NEVER HAVE BUYED THIS ITEM.I wasted money and time.Truly dissatisfiedEVERYONE KNOW THIS: THE MATTRESS SMELLS TREMENDOUSLY LIKE A BARN, AND THE SMELL DOES NOT GO AWAY
I received excellent customer service from Nikki when there was an error with my order. Nikki responded to my email within one working day and sent a replacement immediately and that arrived within a couple of days. Couldn’t recommend this company enough! Thank you
The product is great. I thought the mattress may be heavier than usual but wasn’t, and doesn’t have the chemical smell which is as hoped. There was a problem with delivery, the delivery firm not the shop. The little green sheep automatically sorted out.
I ordered the twist natural fit cot bed mattress, protector and 2 sheets at £256. However upon reviewing the mattress and fitting it into our cot I realised that I had been sent the wrong size. The protector and sheets however came on a different Day. The packaging that these came in was damaged and ripped leaving the contents exposed.After going backwards and forwards for 5 days on email, I eventually ended up ringing them to resolve the matter where they finally agreed to send a replacement. The delivery I was told would be in 2 days time on a Friday however I wasn’t given a delivery time and was told it could be anywhere between 8am and 6pm. This was the same with the return which was to be collected by currier on the following Monday. I was told yet again that I would not have a specific time it would just be between the hours of 8am and 6pm however if the currier wasn’t able to make it that day then I’d have to wait in on the Tuesday until they had been. This wouldn’t be so bad not for the fact that I have a 3 month old infant who is also suffering from having to stay in not 2 but maybe 3 days to sort an issue that wasn’t our fault. How is this classed as being acceptable and why should I have to be the one to sacrifice my time and sit in the house all day with an infant to wait for a currier that may not come. All in all for the amount of money I spent the service I got wasn’t adequate or acceptable. I wasn’t even offered any form of compensation for the troubles caused from both the faulty and wrong items sent or the inconvenience of having to wait for the currier for possibly 3 days
I contacted LGS on Instagram as the handles of our our basket had become frayed. I received a very prompt response from Demi who was incredibly helpful and after confirming a few details, sent a replacement to arrive within 1-2 days. Incredible customer service and many thanks to this particular member of the team. Highly recommend their products anyway and especially now following such excellent service.
Extremely good experience with customer service. Very quick response, very friendly and apologetic at the right time. They have read my problem, asked for some photos - and then sorted it quick and simple. Thanks so much Demi!
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The Little Green Sheep was born in 2007 from a simple idea… To provide the very best for babies! This led us to discovering natural and organic materials and creating beautiful, long-lasting products that are away from chemicals.
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